Re: ITSM 8 Unpatched Version Install
I had AR, Atrium, ITSM, SLM, and SRM all installed in about 7 hours. For ITSM I selected all 5 modules to install at once and it took about 2 hours. I was using Windows 2008 64 bit. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Bhupesh Gupta [gupta.bhupesh3...@gmail.com] Sent: Saturday, October 20, 2012 9:37 PM To: arslist@ARSLIST.ORG Subject: ITSM 8 Unpatched Version Install Hi Friends - How long does an ITSM installation take when all modules are selected at one go? For me , its 21 hours and installation is still going on? As an work-around my colleagues tried to install module by module which seems to take less time. Kindly Suggest. Is there any docs, what BMC recommendation on timelines of installation is? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AIF and Overlays
Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Hey Tauf, I am creating AIF's for services that have criteria that cannot be met by a standard SRD. BMC now recommends that instead of copying the OOB AL's, Filters, and Guides (which is what BMC recommended be done before overlays were introduced), you should attach your AIF's to the OOB workflow. The issue is that in order to use 'Best Practice Customization Mode' one must first create overlays of all OOB workflow that is to be modified, or change them to Custom forms (which defeats the purpose of overlays and will be a major headache come upgrade/patch time). So at this point I am faced with the daunting task of clicking and modifying each piece of workflow at least once if not twice. And considering there are 179 Active Links, 20 Filters, 20 Active Link Guides, and 2 Filter Guides associated with the form SRS:AdvancedInterface_WithBackendMapping I am looking at an extremely long process to create my first AIF. Once I have the first AIF done then any future ones should be quite easy as I can edit multiple active links and filters all at once. Hope this makes sense. I am going to attempt to create an overlay of the SRM application and will keep everyone updated as to how it goes. Thanks, Josh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 2:41 PM To: arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone On Oct 19, 2012, at 1:27 PM, Joshua Taylor joshua.tay...@tn.govmailto:joshua.tay...@tn.gov wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: AIF and Overlays
Ok so I tried creating an overlay of the SRM application and it did what I thought it would. It created the overlay of just the application itself. It did not touch the forms or any of the workflow associated with it. So at this point I am back to touching each piece of workflow individually. I may open a ticket with BMC on Monday about it to see what they say I should be doing since it is their recommendation that I use the OOB workflow instead of making copies like we did in the pre 7.6.04 SRM system. From: Joshua Taylor Sent: Friday, October 19, 2012 3:52 PM To: 'arslist@ARSLIST.ORG' Subject: RE: AIF and Overlays Hey Tauf, I am creating AIF's for services that have criteria that cannot be met by a standard SRD. BMC now recommends that instead of copying the OOB AL's, Filters, and Guides (which is what BMC recommended be done before overlays were introduced), you should attach your AIF's to the OOB workflow. The issue is that in order to use 'Best Practice Customization Mode' one must first create overlays of all OOB workflow that is to be modified, or change them to Custom forms (which defeats the purpose of overlays and will be a major headache come upgrade/patch time). So at this point I am faced with the daunting task of clicking and modifying each piece of workflow at least once if not twice. And considering there are 179 Active Links, 20 Filters, 20 Active Link Guides, and 2 Filter Guides associated with the form SRS:AdvancedInterface_WithBackendMapping I am looking at an extremely long process to create my first AIF. Once I have the first AIF done then any future ones should be quite easy as I can edit multiple active links and filters all at once. Hope this makes sense. I am going to attempt to create an overlay of the SRM application and will keep everyone updated as to how it goes. Thanks, Josh From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, October 19, 2012 2:41 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: AIF and Overlays ** Josh, Not providing a solution here but looking for the reasoning behind this out of curiosity. I think 8.0 gives you the ability to overlay an entire application which could do what you are saying. Sent from my iPhone On Oct 19, 2012, at 1:27 PM, Joshua Taylor joshua.tay...@tn.govmailto:joshua.tay...@tn.gov wrote: ** Does anyone know of a way to create overlays of all of the OOB AIF workflow at once? I am not looking forward to right clicking on 179 AL's and selecting 'Create Overlay'. Normally I would just make copies and use these as I did in pre 7.6.04, however BMC is recommending that I not do this. This in a brand new 8.0 environment (All modules) and is a dev box so I am open to any sort of suggestion even if there is the chance it could hose the system as I do have several backups I can restore to. Thanks, Josh _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
