Generating Automated Report in Different Date/ Time in Remedy
Hi All, Our Remedy System Server and Database Server is based out in Australia, We are using Remedy ARS 8.1.02 Version. Recently we have configured reports using BIRT and automated them in Remedy report scheduler, which worked fine. All the Australian users receives reports and the Date/Time format is in Australia time format . I do know if we need to view report or Incidents/Change etc in Different Time Zone/locale by changing user profile in AR System User Preference form. But our requirement is different, We would like to automate the same report to New Zealand and to generate the report Date/ Time format in New Zealand Time zone. Is there any way to do it or any function is available in BIRT report designer. Please advise. Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Stop running this script? - Web Remedy Issue
Hi All, We have a button action in one of our customized form. When we click the button action a set of active links fired and performs Push field and Set field actions. When we tried performing the action through thick client and we didn't find any issue, the active links fires and the results are as expected. When we tried performing the action through thin client and we are getting the below message from browser. Can you please help me out on this. [image: Inline image 1] Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Open/Execute exe from Mid Tier
Hey Suresh, No Luck, it didn't work. $PROCESS$ @AUNR-REMEDY-D1: C:\Program Files\MyTestEXE\MyTestEXE.exe On Wed, Nov 4, 2015 at 5:57 PM, Suresh Loganathan <ersures...@gmail.com> wrote: > ** > > Hi Karthik, > > Can you please try with below syntax. > > $Process$ @ServerName: Filepath and Filename. > > Regards, > GLS... > On 4 Nov 2015 10:06, "Karthick S" <karthick...@gmail.com> wrote: > >> ** >> >> Hi All, >> >> >> >> Is it possible to execute/open an exe from Remedy Mid - Tier tool? >> >> >> >> We have placed an exe file in one of our Remedy Server, i have used Run >> Process in Active Link to Perform the action. >> >> Command Line - @@:C:\Program Files\MyTestEXE\MyTestEXE.exe >> >> [image: as.jpg] >> <https://communities.bmc.com/servlet/JiveServlet/showImage/2-576521-90124/as.jpg> >> >> >> >> Please help me out with your ideas. >> >> >> >> Regards, >> >> Karthick S >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Open/Execute exe from Mid Tier
Hi All, Is it possible to execute/open an exe from Remedy Mid - Tier tool? We have placed an exe file in one of our Remedy Server, i have used Run Process in Active Link to Perform the action. Command Line - @@:C:\Program Files\MyTestEXE\MyTestEXE.exe [image: as.jpg] <https://communities.bmc.com/servlet/JiveServlet/showImage/2-576521-90124/as.jpg> Please help me out with your ideas. Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Multiple Time Zone!
Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Multiple Time Zone!
Hello All, I'm Still Confused. I gone through the Configuration Guide Document and Found that we can use time zone concept in Business Time Segment form. Here are the below code used in our Remedy system that calculated the Early Start Due Date , this code works well for Australian Time. Early Start = $PROCESS$ @@: Application-Bus-Time-Add $Int_CurrentDate Time$ 0 2, Which Gives Current Time Stamp from Server. Due Date = $PROCESS$ @@: Application-Bus-Time-Add $Int_CurrentDate Time$ 240 2, Which Gives Current Time Stamp + 240 mins. So Due Date is 4 hrs In the Configuration Guide i found that by create Business Time Segments. *Application-Bus-Time2-Add startTime amount amountUnits* *TimeSegment1 TimeSegment2 TimeSegment3 TimeSegment4* I created One and Tried executing the command like $PROCESS$ @@: Application-Bus-Time2-Add $Int_CurrentDate Time$ $Response (min)$ 2 $TimeSegmentID$ It gives the result as 01/01/1970 11:00:00 AM [image: Inline image 1] Please correct me if I'm doing it wrong or is there some more corrections needs to be done in the above Business Time Segment form. On Tue, Jun 30, 2015 at 5:20 AM, Brian Goralczyk bgoralc...@gmail.com wrote: ** I stand corrected. I know that I created stored procedures in oracle that calculated DST and timezone calculations, but that was back in the day of Remedy Web and User Tool. So things were a bit more funky for these calculations back then. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 2:55 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** Actually, all times in the server are stored in GMT. The timestamp values are number of seconds since Jan 1, 1970 GMT. Regardless of the timezone you specify or enter the value in, the value that the AR System stores and returns is in GMT. It is the client responsibility to map it to the desired timezone. This is why setting the User Preference for timezone works just time. The clients translate to the correct target timezone – whether it is Australia or New Zeland (or Timbuktu). Now, you client programs are probably just using system environment settings and using the timezone of the OS environment in which they are running. They are using system utilities which automatically adjust the time for the environment timezone. If they were not doing this, then all times would have always being in GMT anyway. So, if you set the environment to say the US Pacific Timezone, you would likely find all your utilities would suddenly be doing all operations in PST – accurately in that timezone, automatically. Again, because the server has all values in GMT and you are using system routines that are automatically adjusting. To fix this, you need to look at the operations being done and determine whether they should be performed in GMT (and then configure that in your calls) or in some other timezone (and configure that in your calls). Stop just accepting the system environment default. NOTE: This includes calls by OS time calculate functions! I hope this helps, Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Brian Goralczyk *Sent:* Monday, June 29, 2015 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Multiple Time Zone! ** Unless things have changed since I worked heavily on date and time functions in Remedy (including at the db level), they are all stored at the setting of the server. The client is then responsible for adjusting to the local timezome. The third party systems will be responsible for figuring out their timezone and adjusting the server time accordingly. HTH. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Mon, Jun 29, 2015 at 7:38 AM, Karthick S karthick...@gmail.com wrote: ** Hi All, Multiple Time Zone! We have remedy server located in Australia. Currently our business is planning to use the same instance for New Zealand. Our requirements is to have different time setting so that system automatically calculates the times as per the zones. I tried the user preferences available in remedy. I created user profiles like locale as NZ AU. It worked and showed the times as NZ time zone n AUS time zone. But still not met our business requirements because those date calculations are used by other third party applications but still those date n times are still as Australian time. ARS 7.1 SQL 2005 Please help me out guys! Karthi -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S
Re: Accessing the Menu through Mid-Tier
Hi All, I just created a few buttons on the form to use the same functionality of the Menu and it worked. Like Misi said i didn't try the Navigational field, will try and let you know. Thanks. On Wed, Jun 24, 2015 at 3:06 PM, Nilesh Janjire nil.janj...@gmail.com wrote: ** Hi Missi , Are you talking about navigational field menu or Form menu which i have shared image before. Regards, nilesh On Jun 24, 2015 1:42 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Doing it manually is really not an option if you have more than 1-2 forms with a few buttons each. The manual process would go something like this: 1. Find the forms 2. Document the menu-button names, labels and ids, sub-menu-names, order, spacings etc 3. Create a NavField 4. Remove the buttons from the form 5. Save the form 6. Add each button again with the original name and id, and associate it with the Nav Field 7. Double check that you did not do any mistake Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. This is one of the things that are not documented on the official risk document of BMC (at least I have not seen it anywhere) that one needs to consider when moving from a thick client to thin. I was at that cross road a few months ago and tried out Misi's tool. It is useful to get you do the ground work unless you prefer to do it manually. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, June 23, 2015 3:45 AM To: arslist@ARSLIST.ORG Subject: Re: Accessing the Menu through Mid-Tier Hi, I have built a converter to allow you to convert all these menus to a Navigation Field instead. Whenever it finds a form/view with a Menu Bar, it will create a Navigation Fields and move all the buttons to it. This is done on a DEF-file, and you will then just import the new DEF-file in place. Finally you need to open each form/view reported by the tool in DevStudio to position and size the Navigation Field appropriately. RRR|MenuToNav: https://rrr.se/cgi/tools/main?tool=rrrMenuToNav Best Regards - Misi, RRR AB, http://rrr.se Hi Karthic, There is no such a functionality to show these menus in browser. Suppose , if we could see these in browser means we are customizing code of browser as we can see it as default menus of browser on menu bar. [image: Inline image 2] HTH :) *T.E.A.M. = Together Everyone Achieves More!* Thanks Regards, ___ Nilesh Janjire *BMC Remedy Engineer* E-Mail: nil nilesh.janj...@vyomlabs.com.janj...@gmail.com Contact:8087749833/9421979437 Success with fear of loosing it is Luck ! Success with confidence is Achievement ! On Tue, Jun 23, 2015 at 10:22 AM, Karthick S karthick...@gmail.com wrote: ** Hi All, How can i access the Menu through Mid-Tier? and i know it is not possible to view the menu associated with the form using Mid-Tier. Like I'm able to view the Menu through Think Client (User tool), is there any other way or functionality to view Menu's. Please advise. Thanks. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Accessing the Menu through Mid-Tier
Hi All, How can i access the Menu through Mid-Tier? and i know it is not possible to view the menu associated with the form using Mid-Tier. Like I'm able to view the Menu through Think Client (User tool), is there any other way or functionality to view Menu's. Please advise. Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Setting Up Different Time
Hi All, I need to perform the below action, when I select Country using Workflow. if we Select Australia from the Drop down 'Country' it should set *AUS Date/Time* = Australian Time and same goes for if we Select *New Zealand* it should set *NZ Date/Time* = New Zealand Time as 27/05/2015 4:17:58 PM. Please advise on this. [image: Inline image 1] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02
Hi Vivek, Yeah, i have downloaded the setup file and tried upgrading it worked. Sorry it was my bad. :) Thanks for the mail and update. On Wed, Apr 15, 2015 at 3:30 PM, Patil, Vivek vivek_pa...@bmc.com wrote: ** Joe is right. 8.1.02 Patch1 is just bundle of hotfixes . One cannot perform upgrade from 7604 using that. @Karthick : 1] Please download 8.1.02 release installer whose size will be around 1.5 GB Execute 8.1.02 config checker utility for config checks . 2] Upgrade AR using installer present in ARSUITEKit.zip. 3] Then you can apply AR 8.1.02 patch. If you want to upgrade ITSM to 8.1.02 then after AR upgrade : 1]] Execute BPCU to check if any invalid customizations in BASE forms or workflows. 2] Create overlays if any illegal customizations present. 3] Execute 8.1.02 config checker utility for ITSM pre-checks and config checks. Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Wednesday, April 15, 2015 7:46 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Not to pick up on the obvious, but is that patch cumulative? You are trying to apply it to a 7.6.04 system so if that patch is not cumulative, you might want to first upgrade it to a 8.1.x base version and then apply patches. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Tuesday, April 14, 2015 9:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Destination Problem: Upgrading from 7.6.04 to 8.1.02 ** Hi All, When i tried to upgrade the test server from 7.6.04 to 8.1.02 it gives the below error message. Please advise. [image: Inline image 1] _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
HashFile which is not compatible with this version of Best Practice Conversion Utility
I'm getting Hash File is not compatible. please advise. Server: Windows 2012 R2. DB: 2005 SQL Server. Remedy Version: 7.6.04 *Arguments :* D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x aunr-remedy-t1 -u Demo *-p demo -m o* -f D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml INFO - Processing command arguments : -f D:\Program Files\BMC Software\ARSystem\ BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml -u Demo -m o -x aunr-remedy-t1 INFO - Processing of command arguments completed INFO - Getting ARConnection with [server - aunr-remedy-t1],[port - 0],[rpcNum -0],[clientType - 0] INFO - Overlay mode - Taking snapshot of the server *ERROR - Failed to execute BPCU command : You are using HashFile which is not compatible with this version of Best Practice Conversion Utility* INFO - Created run entry in the BPCU-Log form *Arguments :* D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\bpcu -x aunr-remedy-t1 -u Demo *-p demo -m D* -f D:\Program Files\BMC Software\ARSystem\BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml INFO - Processing command arguments : -f D:\Program Files\BMC Software\ARSystem\ BPCU_7604\Best_Practice_Conversion_Utility\OverlayHashFile.xml -u Demo -m D -x aunr-remedy-t1 INFO - Processing of command arguments completed INFO - Getting ARConnection with [server - aunr-remedy-t1],[port - 0],[rpcNum - 0],[clientType - 0] INFO - ReportDiff mode - Taking snapshot of the server *ERROR - Failed to execute BPCU command : You are using HashFile which is not compatible with this version of Best Practice Conversion Utility* INFO - Created run entry in the BPCU-Log form I have tried these above option, but luck. Can someone please help me out. - Karthy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Fred, Thanks for the mail. I have downloaded a fresh setup from BMC site 2 days later and unzipped the files like Disk 1 2, then tried it worked. On Wed, Apr 1, 2015 at 2:51 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** When you extract the install onto the server it should have created the following directory structure Disk1 Setup.cmd Setup.jar InstData (a sub folder) utility (a sub folder) Disk2 InstData (a sub folder) The folders MUST be named Disk1 and Disk2 (Below you list the folder with a space which is incorrect) You execute the Setup.cmd script/batch file to perform the install Are you saying this is what you have and you got the error when you ran Setup.cmd from inside Disk1 on the server ? Fred *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Friday, March 27, 2015 6:56 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Misi, As suggested by you i have verified the installer from Disk 1 and it looks fine. Even i tried downloading the setup file again from the BMC site and ran the installer again but no luck. Then i downloaded base version of 7.6.04 SP1 and tried but still the same message. On Fri, Mar 27, 2015 at 6:10 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Did you do as I suggested and check that you are running the installer from a folder named Disk1? Best Regards - Misi, RRR AB, http://rrr.se Hi Vivek, I tried cleaning up the temp folder and retried the installation but still no luck and got the error message. Karthick S On Fri, Mar 27, 2015 at 4:23 AM, Patil, Vivek vivek_pa...@bmc.com wrote: ** The error insert new media may come if installer is not getting extracted in %TEMP% Can you clean the %TEMP% location and retry ?? Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Thursday, March 26, 2015 5:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server. ** Hi Misi, Issue fixed now. I found the issue, the DB instance name was provided incorrectly and that caused the issue. Now got a new problem. I have gone through the step successfully and now this issue happened. I tried navigating to the setup file but no luck. [image: Inline image 1] On Thu, Mar 26, 2015 at 9:36 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Where I am at I have no access to a 7.1 server to test the exact behavior of the installer, but it seems like the installer is not picking up the previous installation on this machine. Or are you installing 7.6.04 on a new machine against an old 7.1 database instance? Have you verified the OS/DB-client versions for 7.1 and 7.6.04? Contact support. Or install a clean 7.1 system and do a 7.6.04 upgrade on that system. This will show you how it should behave. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi All, i have tried all the options i can. Please advise. 1. I checked the AR System Server DB Port with DB team and they verified it 1433. 2. I tried the Aradmin and Sa to check whether i'm able to login into SQL mgt studio and it was successful. 3. After providing the AR System Server Instance name and DB Name, then proceeded further and i got a screen to provide DBMS administrator information, i tried both sa and aradmin after that i received that error message screen. 4. I didn't get any screen option to select Upgrade or Overwrite. On Thu, Mar 26, 2015 at 12:32 AM, Misi Mladoniczky m...@rrr.se wrote: ** I think that all needed credentials for the db should be picked up by the installer. Were you prompted for upgrade or overwrite, and did you choose upgrade? /Misi from my Android On March 25, 2015 12:10:14 PM CET, Karthick S karthick...@gmail.com wrote: ** Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.
Hi Sandeep, Thanks for the reply, even i tried aradmin. No luck. Karthick On Wednesday, 25 March 2015, Sandeep Pandey sandeep.rem...@gmail.com wrote: ** Dear Karthick, Looks like db user SA you are using may be incorrect. Try with aradmin db user. Regards, Sandeep Pandey On Wed, Mar 25, 2015 at 12:27 PM, Karthick S karthick...@gmail.com javascript:_e(%7B%7D,'cvml','karthick...@gmail.com'); wrote: ** Hi All, When I tried for Remedy Upgrade from 7.1 to 7.6.04, I received the below error message. Please advise on this. Windows 2013 R2 Server Database SQL 2005 (While Upgrading we are pointing to old DB) Installed JRE and JDK successfully. DEP configured. Regards, Karthick S _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Upgrade - Suggestions required.
We are planning to do an upgrade in Remedy, please provide your suggestions on this. Our current remedy environment is 7.1 Version and it's database version is SQL 2005. We are planning for an upgrade it to latest version 8.1.02 version. We have planned in 2 sections, first upgrading Remedy 7.1 to 7.6.04 and then to 7.6.04 to 8.1.02. We have a new test server which is Windows Server 2012 R2 64 Bit and SQL Server 2014 64 Bit Enterprise Edition. We have planned to take a backup copy of AR System DB from production server which has DB version 2005 and copied into 2014 SQL DB version, from their we can perform the upgrade. Is it possible, please let me know.? Or creating a test DB at 2005 SQL version, start the upgrade in Windows Server 2012 R2 64 Bit and point it to test DB (2005 SQL version) and later on moving the DB instance from 2005 SQL DB to 2014 SQL DB. *Regards,* *Karthick Sundararajan* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Stopping Attachments from auto-saving into Windows Temp Folder
Hi Guys, Stopping Attachments from auto-saving into Windows Temp Folder If anyone has any info or suggestions on how to Stop Attachments from auto-saving into Windows Temp Folder. When our users view Work info's that have attachments, the remedy client automatically saves the attachment to the windows 7 temp folder. I understand that BMC may do this for performance reasons, however our security department has raised this as a risk some virus issue happened and they have blocked temp folder and advised us to route the system from auto saving these attachments. Please let me know if you guys have any tips to do that. Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Date/Time field. On Tue, Sep 2, 2014 at 5:16 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guessed as much, but a calculation should be made to work in any environment. With the exception of a different timezone setting in this case. Your underlying problem still seems to be a char-conversion of your timestamp, and it would be nice to know the root cause. What datatype did your field have? Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Thanks for the mail, issue got fixed. in Server Language setting was US format and after changing that to Australia and reboot the Remedy server. it worked just fine. once again thanks for the date calculation. On Tue, Sep 2, 2014 at 2:59 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Is your target field a char-field? Try splitting things up to find where it goes wrong: tmpint1 = $DATE$ tmpint2 = DATEADD(day, 1-DAY($tmpint1$), $tmpint1$) tmpdate = DATEADD(month, 1, $tmpint2$) - 1 Best Regards - Misi, RRR AB, http://rrr.se Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Date Calculation issue
Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation issue
Hi Misi, Your calculation works fine in our Dev environment, but when i use the same date calculation in production system it gives this date '01/01/1970 11:00:31 AM'. On Tue, Sep 2, 2014 at 2:50 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, Could you please describe what you want to accomplish? If you want to get the last second of the current month, I would do somethinglike: DATEADD(month, 1, DATEADD(day, 1-DAY($DATE$), $DATE$)) - 1 And in two steps: Get the first second of the current month: firstsecond = DATEADD(day, 1-DAY($DATE$), $DATE$) Get the last second based on the first second of the month lastsecond = DATEADD(month, 1, $firstsecond$) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Our remedy version is 7.1, Server - Windows 2003 R2 Server, Datebase - MS SQL 2005. *In Dev System:* I used the below date function in one of the workflow, which worked fine and the result were as expected. I got the date is '30/09/2014 11:59:59 PM'. DATEADD( day, ( - DATENUM( day, DATEADD( month, 1, $DATE$))), DATEADD( month, 1, $DATE$)) + (86400 - 1) *In Production:* When i used the same Date function in Production system, it give the Date '02/01/1970 11:00:30 AM' The issue looks very strange and i am unable to figure it out, please help me on this. *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi Jason,
Can you please tell how do i give the permission to the Attachment field.?
On Tue, Jul 22, 2014 at 5:05 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
What about the attachment field? I don't see the permissions for it in
the screenshot. The error is specifically indicating the attachment field
('Attach') does not have any permissions, NOT the attachment pool. This
is also supported by being able to see the attachment pool while logged in
as a non-admin but not the attachment field in the pool.
An attachment pool is a collection of one or more attachment fields. For
the most basic attachment functionality you use 1 attachment pool and 1
attachment field in that pool. Each attachment field can have permissions
separate form the attachment pool. An attachment pool cannot have write
permissions because it is just a container to displaying attachment fields.
An attachment field can have write permissions because it has data
directly associated with it.
Jason
On Mon, Jul 21, 2014 at 11:34 PM, Karthick S karthick...@gmail.com
wrote:
**
Hi Doug,
Please find the attached screenshots.
When i add label name 'Attach' in 'Attach Fields' and while saving the
form i am receiving the message.
Yes, like you said i have given the write permission to Attachment Pool.
On Tue, Jul 22, 2014 at 3:03 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
Which field was this commenting on?
Did you set permission on the Attachment Pool. Probably setting Public
access because you want everyone
to be able to read attachments and just control who can write.
If it is complaining only about the attachment field itself, then if you
want everyone to be able to read it,
add Public -- Read access to that field. That should let everyone read
the attachments. I don't know why
you are getting the message about only the Admin having access if you
did assign another group Write
access to the field. Verify that you have a group of type Change (you
should not be able to assign change
permission if the group is not type Change so it should be this way).
Make changes to ONE field at a time and save to make sure you know what
any message is referring to in
case there is any confusion.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, July 21, 2014 8:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting
in Attachment Pool field
**
Hi Doug,
Like you said, i created a Attachment field in a Regular form and i have
added a group which has write access, then while saving the form i got the
below message.
Only the Administrator has access to this field (ARWARN 50)
Now in this Only i am able to attach or see the attachment file when i
log-in as Admin. else nothing work.
Help me out.
On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com
wrote:
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output.
Thanks once again for your Answers and Suggestion.
On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com
wrote:
Permissions are almost always the answer whenever the question is
restrict/allow users to do
So first, set up permissions on the attachment fields themselves to have
permission
for a group that everyone is in to have read access -- but not write
access. Have
another group that has write access to the attachment fields. Note
that everyone
should have access to the attachment pool if they have read access at
least to the
attachment fields.
Now, give all users the read group (you probably use a group they are
already in
for this) and give the users you want to have write access to the
attachment fields
the second group.
This strategy protects change from the screen AND from API programs AND
from any
other access method the user may try.
If you just play with buttons or hiding/showing on the screen, you can
prevent them
from doing the operation on the screen, but it does not protect access
by the API
or by email or by any other means.
I hope this helps,
Doug Mueller
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, July 15, 2014 11:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
Hi,
Permission groups are used to ADD, not to RESTRICT.
You need to make sure that the users in question does NOT belong to a
group that has write access to the field (attachment slots/pool).
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Thanks Doug, finally i got it and like you said it worked perfectly.
Many thanks for you mail and info.
Regards,
Karthick S
On Tue, Jul 22, 2014 at 11:57 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
OK, you have permission on the form and the attachment pool. But you did
not give permission to the
attachment field itself. So, you have permissions to the containers but
not to the actual data field.
You can always select a field by going to the field list and then picking
the field in question from it. That
will open the field properties for that field. Then, you can set the
permissions on the field itself to
control who has access and what kind of access. Here is where you want to
give Public read to allow
anyone to read and write only to a specific group to allow control over
who can write the field.
Since you are not sure of how to set permission on the attachment field,
that was clearly where the warning
about only the Admin being able to access the field came from - because
you have not defined any
permissions for the attachment field itself.
Get that set up and you should be good to go.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Tuesday, July 22, 2014 12:34 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Jason,
Can you please tell how do i give the permission to the Attachment field.?
On Tue, Jul 22, 2014 at 5:05 PM, Jason Miller jason.mil...@gmail.com
wrote:
**
What about the attachment field? I don't see the permissions for it in
the screenshot. The error is specifically indicating the attachment field
('Attach') does not have any permissions, NOT the attachment pool. This
is also supported by being able to see the attachment pool while logged in
as a non-admin but not the attachment field in the pool.
An attachment pool is a collection of one or more attachment fields. For
the most basic attachment functionality you use 1 attachment pool and 1
attachment field in that pool. Each attachment field can have permissions
separate form the attachment pool. An attachment pool cannot have write
permissions because it is just a container to displaying attachment fields.
An attachment field can have write permissions because it has data
directly associated with it.
Jason
On Mon, Jul 21, 2014 at 11:34 PM, Karthick S karthick...@gmail.com
wrote:
**
Hi Doug,
Please find the attached screenshots.
When i add label name 'Attach' in 'Attach Fields' and while saving the
form i am receiving the message.
Yes, like you said i have given the write permission to Attachment Pool.
On Tue, Jul 22, 2014 at 3:03 PM, Mueller, Doug doug_muel...@bmc.com
wrote:
**
Which field was this commenting on?
Did you set permission on the Attachment Pool. Probably setting Public
access because you want everyone
to be able to read attachments and just control who can write.
If it is complaining only about the attachment field itself, then if you
want everyone to be able to read it,
add Public -- Read access to that field. That should let everyone read
the attachments. I don't know why
you are getting the message about only the Admin having access if you did
assign another group Write
access to the field. Verify that you have a group of type Change (you
should not be able to assign change
permission if the group is not type Change so it should be this way).
Make changes to ONE field at a time and save to make sure you know what
any message is referring to in
case there is any confusion.
Doug
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, July 21, 2014 8:09 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Restrict a specific users or group for Adding/Deleting in
Attachment Pool field
**
Hi Doug,
Like you said, i created a Attachment field in a Regular form and i have
added a group which has write access, then while saving the form i got the
below message.
Only the Administrator has access to this field (ARWARN 50)
Now in this Only i am able to attach or see the attachment file when i
log-in as Admin. else nothing work.
Help me out.
On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com wrote:
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output.
Thanks once again for your Answers and Suggestion.
On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com
wrote:
Permissions are almost always the answer whenever the question is
restrict/allow users to do
So first, set up permissions on the attachment fields themselves to have
permission
for a group that everyone is in to have read access -- but not write
access. Have
another group that has
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi Doug, Like you said, i created a Attachment field in a Regular form and i have added a group which has write access, then while saving the form i got the below message. Only the Administrator has access to this field (ARWARN 50) Now in this Only i am able to attach or see the attachment file when i log-in as Admin. else nothing work. Help me out. On Thu, Jul 17, 2014 at 9:15 AM, Karthick S karthick...@gmail.com wrote: --- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Query in Database to find difference between two date fields
Hi All, We are using SQL 2005 Database for Remedy Application, the Remedy version is 7.1. I need to run a query in Database to find difference between two date fields. We all know that in AR system DB the date time will be store in Epoch time. I am not that much expert in SQL to write a query to find the difference. Can anyone help me out on this. Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field
--- Thanks Gregory, Doug, Misi.. Let me try and let you know output. Thanks once again for your Answers and Suggestion. On Thu, Jul 17, 2014 at 3:06 AM, Mueller, Doug doug_muel...@bmc.com wrote: Permissions are almost always the answer whenever the question is restrict/allow users to do So first, set up permissions on the attachment fields themselves to have permission for a group that everyone is in to have read access -- but not write access. Have another group that has write access to the attachment fields. Note that everyone should have access to the attachment pool if they have read access at least to the attachment fields. Now, give all users the read group (you probably use a group they are already in for this) and give the users you want to have write access to the attachment fields the second group. This strategy protects change from the screen AND from API programs AND from any other access method the user may try. If you just play with buttons or hiding/showing on the screen, you can prevent them from doing the operation on the screen, but it does not protect access by the API or by email or by any other means. I hope this helps, Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Tuesday, July 15, 2014 11:57 PM To: arslist@ARSLIST.ORG Subject: Re: Restrict a specific users or group for Adding/Deleting in Attachment Pool field Hi, Permission groups are used to ADD, not to RESTRICT. You need to make sure that the users in question does NOT belong to a group that has write access to the field (attachment slots/pool). Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Restrict a specific users or group for Adding/Deleting in Attachment Pool field
Hi All. Is there any way to restrict a specific users or group for Adding/Deleting files in Attachment Pool field? I have tried one solution like Removing 'Delete' from 'Display Labels in View' in Field Properties, but it restricts all the users. Please provide your suggestion on this. *Regards,* *Karthick Sundararajan* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Date Calculation
Can anyone help me in this calculation Need to calculate Current Date + No. of Days in a Month. We have process to create automated ticket in Remedy, so when a ticket is created the End Date of the ticket should be Month End Date. Example: If a Ticket created in Current Date is 7/05/2014 12:00:00 AM and the End Date should have 31/05/2014 11:59:59 PM. Kindly provide your suggestion on this. Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Set Month End Date
I need to Set a Month End Date in a field Called Due Date. Please find the below. Example: Ticket created Date is 7/05/2014 12:00:00 AM and the Due Date should have 31/05/2014 11:59:59 PM. it should automatically calculate or populate the Month End Date in Due Date field. I have used this condition ($DATE$ + 43200) + (86400 * 31)) - (86400 * DAY((($DATE$ + 43200) + (31 * 86400) - (3600 * HOUR((($DATE$ + 43200) + (31 * 86400) + (DAY($DATE$) * 86400)) - 1, Which given me the Due Date as 7/06/2014 11:59:00 PM. Can any one help me on this, Please. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Date Calculation
Thanks Misi.. On Thu, May 8, 2014 at 4:40 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, First you find the start point of the month: MonthStart = DATEADD(dd, 1 - DAY($DATE$), $DATE$) Then you find the first of the next month and subtract one second: MonthEnd = DATEADD(mm, 1, $MonthStart$) - 1 And you can do this in a single step: DATEADD(mm, 1, DATEADD(dd, 1 - DAY($DATE$), $DATE$)) - 1 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Can anyone help me in this calculation Need to calculate Current Date + No. of Days in a Month. We have process to create automated ticket in Remedy, so when a ticket is created the End Date of the ticket should be Month End Date. Example: If a Ticket created in Current Date is 7/05/2014 12:00:00 AM and the End Date should have 31/05/2014 11:59:59 PM. Kindly provide your suggestion on this. Regards, Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382
Hi All, We have few escalation which runs in the month end and creates tickets automatically depending on criteria . Last time it didn't ran and when i checked the Arerror log found this below error. Wed Oct 02 04:00:06 2013 390603 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382). When i enabled the Server side logs and i couldnt find the exact ARERR 382, Can anyone help me on this.. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting file from a location using Remedy Workflows
Hi Misi, Thanks for the help and it works fine, as expected through Escalation and filter action. :) Regards, Karthick S On Wed, Sep 11, 2013 at 8:33 PM, Karthick S karthick...@gmail.com wrote: Hi Misi, Thanks for the mail, will check and let you the result on this. Regards, Karthick On Wed, Sep 11, 2013 at 6:20 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Deleting file from a location using Remedy Workflows
Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Deleting file from a location using Remedy Workflows
Hi Misi, Thanks for the mail, will check and let you the result on this. Regards, Karthick On Wed, Sep 11, 2013 at 6:20 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I guess your files are located on the Remedy server. The syntax would be different on Unix/Linux servers compared to Windows servers. You need to issue a run-process command to delete the file: Linux/Unix: /bin/rm /x/y/zzz.pdf Windows: cmd.exe /c del C:\x\y\zzz.pdf Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, In our Remedy environment we have integrated Remedy with .Net, which generates PDF and places the PDF files in a location. Remedy workflow are written to attach those PDF files into Remedy and Remedy sends an notification mail to customer / User. Now I need to delete the PDF files placed in the location with the help of Remedy workflows based on the condition i.e. once the email is sent to Customer / User the status in the form changes to Sent, once the email sent I need to delete the PDF file from the location and not from the Remedy form . Please provide your suggestion on this. I don't have any idea Run Process except these and these action is performed at Remedy side i.e. on Remedy form. I need to delete the file from location with based on Remedy criteria. PERFORM-ACTION-ADD-ATTACHMENT PERFORM-ACTION-DELETE-ATTACHMENT PERFORM-ACTION-OPEN-ATTACHMENT PERFORM-ACTION-SAVE-ATTACHMENT Thanks. *Regards,* Karthick S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sequence issue in Request ID while creating tickets
Hi Misi, My remedy version is 7.1 version. On Wed, Aug 21, 2013 at 6:36 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I presume your version is 7.6.04 or later. You MUST have the following in your ar.cfg if you want unbroken request id chains created in chronilogical order for all forms: Next-ID-Commit: F NextID-Block-Size: 1 And it does work. I have tried it many times. If you are after something other than an unbroken chain of request ids, please explain. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, I tried many options whatever suggested so far. like given *Next-ID-Commit: T , **NextID-Block-Size: 100* and even tried *Next-ID-Commit: F , **NextID-Block-Size: 1*, also chagened the form property *Next Request ID Block - 1*. Today i can see huge difference in the request ID, it giving difference of 700 and 600. Please find the below details. Case ID Difference 2928816 -791 2929607 -5 2929612 -20 2929632 -14 2929646 -71 2929717 -5 2929722 -8 On Wed, Aug 21, 2013 at 7:07 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You must use the below values, which was default on systems prior to 7.6.04: Next-ID-Commit: F NextID-Block-Size: 1 The new default is T and 25. You can still do the block-size of 25 to minimize bottlenecks in your system, and instead set the block-size to 1 on those forms that is important to keep in sequence. Yes, it is a form-property :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Snehal, Thanks for the mail. I have one doubt, it works fine in Dev remedy server with the parameter detail. Please correct me if i am wrong. *Next-ID-Commit: F* *NextID-Block-Size: 1* On Tue, Aug 20, 2013 at 3:20 PM, snehal mhaske snehal.mha...@vyomlabs.comwrote: ** Hi Karthick,** ** ** *Next-ID-Commit* : When the system generates the next ID number for a record in the database, it performs a new commit transaction if this parameter is set to T (true). If the parameter is set to F (false), the transaction to generate the next ID is included as part of the create entry transaction. *Set the value to **T **to* *increase efficiency and for debugging*. The default is F. ** ** *NextID-Block-Size* : Allocates next IDs in blocks rather than one at a time. Allocating in blocks increases performance during a create operation. *Edit the **NextID-Block-Size **value to a positive number (up to 1000), for* *example: **NextID-Block-Size: 50*** The default value is 1. If 0 or a negative number (for example, -1) is used, the server will use the default value of 1. You do not need to restart the server for the change to take effect. The** ** option is started immediately. To disable this option, set the value of NextID-Block-Size to 1, or remove the parameter from the configuration file. Note that this option does not* *** work with Informix databases. ** ** I would suggest, to add both the parameters in ar.cfg on Prod box. Set the values as follows: *Next-ID-Commit: T* *NextID-Block-Size: 100* ** ** Regards, Snehal *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Tuesday, August 20, 2013 9:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Sequence issue in Request ID while creating tickets ** ** ** Hi All, ** ** We have Sequence issue in Request ID while creating tickets in prod Remedy . Here are the few example numbers seem to be jumping and skipping the next in sequence. ** ** 2930522 2930521 2930518 2930515 ** ** I have replicated the issue in Dev box and it seems to be working fine with sequence order. I have noticed the ar.cfg file and it has Next-ID-Commit: F and Next Request ID Block Size 1. i couldn't find the same in Production ar.cfg file. ** ** I tried adding those details, but still nothing happens. do i really
Re: Sequence issue in Request ID while creating tickets
Hi Sandra, You are correct we have integration, were tickets will be create through that as well. Actually in dev the integration is switched off. Regards. On Wed, Aug 21, 2013 at 9:41 PM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** Just an idea – do you have incoming email workflow to create tickets? If yes, check the messages to be sure they have been processed. The unprocessed messages can cause jumps in request IDs. ** ** Thank you, ** ** Sandra Hennigan Remedy Developer ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, August 21, 2013 6:25 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Sequence issue in Request ID while creating tickets ** ** ** Hi Misi, ** ** My remedy version is 7.1 version. ** ** On Wed, Aug 21, 2013 at 6:36 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I presume your version is 7.6.04 or later. You MUST have the following in your ar.cfg if you want unbroken request id chains created in chronilogical order for all forms: Next-ID-Commit: F NextID-Block-Size: 1 And it does work. I have tried it many times. If you are after something other than an unbroken chain of request ids, please explain. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se.* *** Hi All, I tried many options whatever suggested so far. like given *Next-ID-Commit: T , **NextID-Block-Size: 100* and even tried *Next-ID-Commit: F , **NextID-Block-Size: 1*, also chagened the form property *Next Request ID Block - 1*. Today i can see huge difference in the request ID, it giving difference of 700 and 600. Please find the below details. Case ID Difference 2928816 -791 2929607 -5 2929612 -20 2929632 -14 2929646 -71 2929717 -5 2929722 -8 On Wed, Aug 21, 2013 at 7:07 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You must use the below values, which was default on systems prior to 7.6.04: Next-ID-Commit: F NextID-Block-Size: 1 The new default is T and 25. You can still do the block-size of 25 to minimize bottlenecks in your system, and instead set the block-size to 1 on those forms that is important to keep in sequence. Yes, it is a form-property :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Snehal, Thanks for the mail. I have one doubt, it works fine in Dev remedy server with the parameter detail. Please correct me if i am wrong. *Next-ID-Commit: F* *NextID-Block-Size: 1* On Tue, Aug 20, 2013 at 3:20 PM, snehal mhaske snehal.mha...@vyomlabs.comwrote: ** Hi Karthick,** ** ** *Next-ID-Commit* : When the system generates the next ID number for a record in the database, it performs a new commit transaction if this parameter is set to T (true). If the parameter is set to F (false), the transaction to generate the next ID is included as part of the create entry transaction. *Set the value to **T **to* *increase efficiency and for debugging*. The default is F. ** ** *NextID-Block-Size* : Allocates next IDs in blocks rather than one at a time. Allocating in blocks increases performance during a create operation. *Edit the **NextID-Block-Size **value to a positive number (up to 1000), for* *example: **NextID-Block-Size: 50*** The default value is 1. If 0 or a negative number (for example, -1) is used, the server will use the default value of 1. You do not need to restart the server for the change to take effect. The** ** option is started immediately. To disable this option, set the value of NextID-Block-Size to 1, or remove the parameter from the configuration file. Note that this option does not* *** work with Informix databases. ** ** I would suggest, to add both the parameters in ar.cfg on Prod box. Set the values as follows: *Next-ID-Commit: T* *NextID-Block-Size: 100* ** ** Regards, Snehal *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
Re: Sequence issue in Request ID while creating tickets
Hi Tim,
We are not running server group. There is only one Ar server.
On Thursday, 22 August 2013, Timothy Powell wrote:
**
Kathy,
Are you running a server group or have multiple AR servers interacting
with the same database? I saw that Lisa Singh had asked the same question,
but didn’t see an answer. We too have experienced what Lisa experienced. In
our case, we had a backup ARServer that only a couple of people used and
that server would vend numbers from its cached block of numbers that could
be off as much as 2000-3000 from the server that the majority of the users
were utilizing.
** **
Tim
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Hennigan, Sandra
*Sent:* Wednesday, August 21, 2013 8:35 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: Sequence issue in Request ID while creating tickets
** **
**
Karthick,
** **
Remedy will roll thru the waiting messages, trying to add a new ticket and
assign a request ID then fail if a request cannot be submitted then starts
back at the messages again.
** **
After a message has been processed, I have workflow to set the Status to
Closed and workflow set to ignore messages with a Status of Closed.
** **
Thank you,
** **
Sandra Hennigan
Remedy Developer
** **
*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, August 21, 2013 8:13 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Sequence issue in Request ID while creating tickets
** **
**
Hi Sandra,
** **
You are correct we have integration, were tickets will be create through
that as well.
** **
Actually in dev the integration is switched off.
** **
Regards.
** **
On Wed, Aug 21, 2013 at 9:41 PM, Hennigan, Sandra
sandra.henni...@usdoj.gov wrote:
**
Just an idea – do you have incoming email workflow to create tickets? If
yes, check the messages to be sure they have been processed. The
unprocessed messages can cause jumps in request IDs.
Thank you,
Sandra Hennigan
Remedy Developer
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, August 21, 2013 6:25 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Sequence issue in Request ID while creating tickets
**
Hi Misi,
My remedy version is 7.1 version.
On Wed, Aug 21, 2013 at 6:36 PM, Misi Mladoniczky m...@rrr.se wrote:
H
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: Sequence issue in Request ID while creating tickets
Hi Snehal, Thanks for the mail. I have one doubt, it works fine in Dev remedy server with the parameter detail. Please correct me if i am wrong. *Next-ID-Commit: F* *NextID-Block-Size: 1* On Tue, Aug 20, 2013 at 3:20 PM, snehal mhaske snehal.mha...@vyomlabs.comwrote: ** Hi Karthick,** ** ** *Next-ID-Commit* : When the system generates the next ID number for a record in the database, it performs a new commit transaction if this parameter is set to T (true). If the parameter is set to F (false), the transaction to generate the next ID is included as part of the create entry transaction. *Set the value to **T **to* *increase efficiency and for debugging*. The default is F. ** ** *NextID-Block-Size* : Allocates next IDs in blocks rather than one at a time. Allocating in blocks increases performance during a create operation. *Edit the **NextID-Block-Size **value to a positive number (up to 1000), for* *example: **NextID-Block-Size: 50*** The default value is 1. If 0 or a negative number (for example, -1) is used, the server will use the default value of 1. You do not need to restart the server for the change to take effect. The** ** option is started immediately. To disable this option, set the value of NextID-Block-Size to 1, or remove the parameter from the configuration file. Note that this option does not* *** work with Informix databases. ** ** I would suggest, to add both the parameters in ar.cfg on Prod box. Set the values as follows: *Next-ID-Commit: T* *NextID-Block-Size: 100* ** ** Regards, Snehal *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Tuesday, August 20, 2013 9:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Sequence issue in Request ID while creating tickets ** ** ** Hi All, ** ** We have Sequence issue in Request ID while creating tickets in prod Remedy . Here are the few example numbers seem to be jumping and skipping the next in sequence. ** ** 2930522 2930521 2930518 2930515 ** ** I have replicated the issue in Dev box and it seems to be working fine with sequence order. I have noticed the ar.cfg file and it has Next-ID-Commit: F and Next Request ID Block Size 1. i couldn't find the same in Production ar.cfg file. ** ** I tried adding those details, but still nothing happens. do i really need to restart the services. ** ** Please provide your idea on this. ** ** Remedy Version is 7.1 Patch 006 Windows 2003 SQL 2005 DB *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Sequence issue in Request ID while creating tickets
Hi All, I tried many options whatever suggested so far. like given *Next-ID-Commit: T , **NextID-Block-Size: 100* and even tried *Next-ID-Commit: F , **NextID-Block-Size: 1*, also chagened the form property *Next Request ID Block - 1*. Today i can see huge difference in the request ID, it giving difference of 700 and 600. Please find the below details. Case ID Difference 2928816 -791 2929607 -5 2929612 -20 2929632 -14 2929646 -71 2929717 -5 2929722 -8 On Wed, Aug 21, 2013 at 7:07 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You must use the below values, which was default on systems prior to 7.6.04: Next-ID-Commit: F NextID-Block-Size: 1 The new default is T and 25. You can still do the block-size of 25 to minimize bottlenecks in your system, and instead set the block-size to 1 on those forms that is important to keep in sequence. Yes, it is a form-property :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Snehal, Thanks for the mail. I have one doubt, it works fine in Dev remedy server with the parameter detail. Please correct me if i am wrong. *Next-ID-Commit: F* *NextID-Block-Size: 1* On Tue, Aug 20, 2013 at 3:20 PM, snehal mhaske snehal.mha...@vyomlabs.comwrote: ** Hi Karthick,** ** ** *Next-ID-Commit* : When the system generates the next ID number for a record in the database, it performs a new commit transaction if this parameter is set to T (true). If the parameter is set to F (false), the transaction to generate the next ID is included as part of the create entry transaction. *Set the value to **T **to* *increase efficiency and for debugging*. The default is F. ** ** *NextID-Block-Size* : Allocates next IDs in blocks rather than one at a time. Allocating in blocks increases performance during a create operation. *Edit the **NextID-Block-Size **value to a positive number (up to 1000), for* *example: **NextID-Block-Size: 50*** The default value is 1. If 0 or a negative number (for example, -1) is used, the server will use the default value of 1. You do not need to restart the server for the change to take effect. The** ** option is started immediately. To disable this option, set the value of NextID-Block-Size to 1, or remove the parameter from the configuration file. Note that this option does not* *** work with Informix databases. ** ** I would suggest, to add both the parameters in ar.cfg on Prod box. Set the values as follows: *Next-ID-Commit: T* *NextID-Block-Size: 100* ** ** Regards, Snehal *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Tuesday, August 20, 2013 9:42 AM *To:* arslist@ARSLIST.ORG *Subject:* Sequence issue in Request ID while creating tickets ** ** ** Hi All, ** ** We have Sequence issue in Request ID while creating tickets in prod Remedy . Here are the few example numbers seem to be jumping and skipping the next in sequence. ** ** 2930522 2930521 2930518 2930515 ** ** I have replicated the issue in Dev box and it seems to be working fine with sequence order. I have noticed the ar.cfg file and it has Next-ID-Commit: F and Next Request ID Block Size 1. i couldn't find the same in Production ar.cfg file. ** ** I tried adding those details, but still nothing happens. do i really need to restart the services. ** ** Please provide your idea on this. ** ** Remedy Version is 7.1 Patch 006 Windows 2003 SQL 2005 DB *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where
Re: AD Integration
Hi Kiran.
Can you please help me how to do the below request.
Regards.
Karthick
On Wednesday, 17 April 2013, Hullule, Kiran wrote:
**
Yes you can achieve this. The Authentication Login Name field (field id
117) on the User form interacts with the User Name field in the Login
dialog box according to the following rules:
If the Authentication Login Name field is present on the User form (this
field has a value of your LDAP login name) the value contained in this
field is used for authentication (Refer +VL call in plugin logs) instead of
the name entered in the User Name field in the Login dialog box.
For backwards compatibility, if the Authentication Login Name field is not
present on the User form or the value in this field is NULL, then the user
is authenticated with the information entered in the User Name field in the
Login dialog box and that authentication will be based on Local remedy
authentication.
To accomplish this you MUST have Cross Reference Blank Password
parameter set to True (i.e. Blank password in User form for the user).
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Wednesday, April 17, 2013 12:57 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
** Hi Kiran.
** **
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
** **
Regards
Karthick
On Monday, 15 April 2013, Hullule, Kiran wrote:
**
Glad to help.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, April 15, 2013 5:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
**
Hi Kiran,
It works fine and Special thanks for your support and help.
Regards,
Karthick S
On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
Hi Kiran.
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
Give it a try.
Regards,
Kiran H
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:*
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
Sure will do tht
On Tuesday, 23 April 2013, Hullule, Kiran wrote:
**
I would suggest to create BMC Support ticket for this if BMC Remedy
Integrating Guide is not helping you.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Tuesday, April 23, 2013 12:41 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
** Hi Kiran.
** **
Can you please help me how to do the below request.
** **
Regards.
Karthick
On Wednesday, 17 April 2013, Hullule, Kiran wrote:
**
Yes you can achieve this. The Authentication Login Name field (field id
117) on the User form interacts with the User Name field in the Login
dialog box according to the following rules:
If the Authentication Login Name field is present on the User form (this
field has a value of your LDAP login name) the value contained in this
field is used for authentication (Refer +VL call in plugin logs) instead of
the name entered in the User Name field in the Login dialog box.
For backwards compatibility, if the Authentication Login Name field is not
present on the User form or the value in this field is NULL, then the user
is authenticated with the information entered in the User Name field in the
Login dialog box and that authentication will be based on Local remedy
authentication.
To accomplish this you MUST have Cross Reference Blank Password
parameter set to True (i.e. Blank password in User form for the user).
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 17, 2013 12:57 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
** Hi Kiran.
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
Regards
Karthick
On Monday, 15 April 2013, Hullule, Kiran wrote:
**
Glad to help.
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Monday, April 15, 2013 5:42 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
**
Hi Kiran,
It works fine and Special thanks for your support and help.
Regards,
Karthick S
On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
Hi Kiran.
I ll chk n let u know
O
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran.
One question for you. In my org. We have existing user profiles if we need
to authenticate those users without changing their login name. Is there any
way to achieve it. I seem one of the BMC doc and tried creating login alias
name Field ID 117. But nothing works.
Regards
Karthick
On Monday, 15 April 2013, Hullule, Kiran wrote:
**
Glad to help.
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Monday, April 15, 2013 5:42 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Hi Kiran,
** **
It works fine and Special thanks for your support and help.
** **
Regards,
Karthick S
** **
On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote:
Hi Kiran.
** **
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
Give it a try.
Regards,
Kiran H
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
**
Karthick,
Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.
Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not
able to authenticate users that have double byte characters for a password.
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, ** ** Please remove these 2 lines from your ar.cfg and restart AR Service to see the results: ** ** *AREA-Hub-Plugin: my_area_plug-in.dll* *Plugin: areahub.dll* ** ** Plugin server thinks your arealdap plugin is setup for hub but in real it’s not. ** ** Give it a try. ** ** Regards, Kiran H ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, April 11, 2013 4:13 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AD Integration ** ** ** Karthick, ** ** Is the AR server able to access the LDAP server? Use the ldap.exe from the AR Server and see if it works on that. ** ** Does the bind user have any double byte characters for a password? There used to be (and I think there still is) an issue with the AR Server not able to authenticate users that have double byte characters for a password. ** ** These are the two things that I can think of from the top of my head with the absence of detailed errors in the arjavaplugin log. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, April 10, 2013 9:49 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: AD Integration ** ** ** Plugin Log: ** ** PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CT ARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VL AREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VL AREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VL AREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TI _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Hi Kiran.
I ll chk n let u know
On Friday, 12 April 2013, Hullule, Kiran wrote:
**
Karthick,
** **
Please remove these 2 lines from your ar.cfg and restart AR Service to see
the results:
** **
*AREA-Hub-Plugin: my_area_plug-in.dll*
*Plugin: areahub.dll*
** **
Plugin server thinks your arealdap plugin is setup for hub but in real
it’s not.
** **
Give it a try.
** **
Regards,
Kiran H
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Joe D'Souza
*Sent:* Thursday, April 11, 2013 4:13 AM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Karthick,
** **
Is the AR server able to access the LDAP server? Use the ldap.exe from the
AR Server and see if it works on that.
** **
Does the bind user have any double byte characters for a password? There
used to be (and I think there still is) an issue with the AR Server not
able to authenticate users that have double byte characters for a password.
** **
These are the two things that I can think of from the top of my head with
the absence of detailed errors in the arjavaplugin log.
** **
Joe
** **
--
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 9:49 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: AD Integration
** **
**
Plugin Log:
** **
PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TI
_ARSlist: Where the Answers Are and have been for 20 years_
--
**
**
*Thanks and Regards,*
*Karthick S*
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years
AD Integration
Hi All, I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
Plugin Log: PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE OK PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT OK PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback -- user sundararajan PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL FAIL PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback -- user ali\sundararajan PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL FAIL PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL FAIL PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback -- user Sundararajan@ali.local PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC: 390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL FAIL PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC: 390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF ARDBCGetListEntryWithFields -- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form I have Give the RPC Program number correct and even checked the cross reference blank password, but still nothing happening. On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** What does your arplugin log shows for +VL (VerifyLoginCallBack) call, invalid credential? Found user but password bad? Invalid bind user? Invalid bind password? User not found? I am sure you will see something useful. Make sure you have 390695 set under EA tab for external authentication rpc socket also cross reference blank password is checked . ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, April 10, 2013 7:12 PM *To:* arslist@ARSLIST.ORG *Subject:* AD Integration ** ** ** Hi All, ** ** I have configured AREA LDAP and i have verified the LDAP connection through ldap.exe, the connection was established. ** ** After configured the AREA form, I have updated the EA tab in Server information, still i am unable to achieve AD integration. Please help me on this. ** ** -- *Thanks and Regards,* *Karthick S* _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AD Integration
I did that too and got those clear error logs.
On Wednesday, 10 April 2013, Hullule, Kiran wrote:
**
Please can you set Plugin-Log-Level to “ALL” from server admin console and
then reproduce the error,get the logs
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');] *On
Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 7:19 PM
*To:* arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
*Subject:* Re: AD Integration
** **
**
Plugin Log:
** **
PLGN TID: 032312 RPC ID: 000108 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9240 */-GE
OK
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */+CTARDBCCommitTransaction
-- vendor REMEDY.ARDBC.SERVER.ADMINISTRATION
PLGN TID: 032312 RPC ID: 000109 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:07:56.9390 */-CT
OK
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */+VLAREAVerifyLoginCallback
-- user sundararajan
PLGN TID: 032844 RPC ID: 000110 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:18.7050 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */+VLAREAVerifyLoginCallback
-- user ali\sundararajan
PLGN TID: 032844 RPC ID: 000111 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:29.8460 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000112 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:45.9870 */-VL
FAIL
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */+VLAREAVerifyLoginCallback
-- user Sundararajan@ali.local
PLGN TID: 032844 RPC ID: 000113 Queue: AREA Client-RPC:
390695 /* Wed Apr 10 2013 15:08:51.7840 */-VL
FAIL
PLGN TID: 032312 RPC ID: 000114 Queue: ARDBC Client-RPC:
390695 /* Wed Apr 10 2013 15:09:18.5340 */+GLEWF
ARDBCGetListEntryWithFields -- vendor
REMEDY.ARDBC.SERVER.ADMINISTRATION table Server Info Form
** **
I have Give the RPC Program number correct and even checked the cross
reference blank password, but still nothing happening.
** **
On Wed, Apr 10, 2013 at 11:45 PM, Hullule, Kiran kiran_hull...@bmc.com
wrote:
**
What does your arplugin log shows for +VL (VerifyLoginCallBack) call,
invalid credential? Found user but password bad? Invalid bind user?
Invalid bind password? User not found? I am sure you will see something
useful.
Make sure you have 390695 set under EA tab for external authentication rpc
socket also cross reference blank password is checked .
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Karthick S
*Sent:* Wednesday, April 10, 2013 7:12 PM
*T*
_ARSlist: Where the Answers Are and have been for 20 years_
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*Karthick S*
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Re: Ad Integration with remedy 7.1
I tried and configure still need some more guidance to start.
On Friday, 5 April 2013, Karthik wrote:
**
go through the ARS config guide and integration guide. They provide
detailed information
Regards,
Karthik
On 5 April 2013 10:07, Parekar, Rahul
rahul_pare...@bmc.comjavascript:_e({}, 'cvml', 'rahul_pare...@bmc.com');
wrote:
There are various ways to configure AREA LDAP.
1. Authenticate unregistered Users - If this option is set then user does
not need to be exist in user form. AR tries to authenticate user using
external authentication.
2. Cross Reference Blank Password - User need to be exist in User form
with no password. In this case AR tries to cross-reference the user using
external authentication.
3. Authentication Chaining Mode - There are various behaviors/ways using
this option. I would suggest to go through 7.1 Integration guide.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG javascript:_e({}, 'cvml', 'arslist@ARSLIST.ORG');]
On Behalf Of Karthick
Sent: Friday, 5 April 2013 4:31 AM
To: arslist@ARSLIST.ORG javascript:_e({}, 'cvml',
'arslist@ARSLIST.ORG');
Subject: Ad Integration with remedy 7.1
Hi All.
In my project we are planning to use AD integration with remedy.
I have configured Area form and I really don't know how to start from
there.
It is possible to authenticate user without using vendor form. ?
Can anyone help me.
I m using remedy 7.1 version.
Sent from my iPhone
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Re: Too many filters processed during this operation (ARERR 298)
Hi Misi, Thanks for the info, i ll try and let you know. Thx, Karthick S On Wed, Apr 11, 2012 at 10:34 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You can add the number of allowed filters, but it is likely that you will run into the problem again. You might have some kind of infinite looping going on, in which case it is a bug in your code. If you have a table loop in a FLTR that performs a push-fields, the total number of filters might become very high. If you move the table loop to ACTL instead, each Push-Fields will be treated as an individual call, and you will not get this problem. Another solution is to do an escalation that performs the Push-Fields (or possibly Set-Fields), one record at a time. Each record found by the escalation will be tread as a single call. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Guys,, *Too many filters processed during this operation (ARERR 298)* Mon Apr 9 13:07:51 2012 390620 : Too many filters processed during this operation (ARERR 298) Mon Apr 9 13:07:51 2012 TIM:Process:Metric I have gone throu AR error Pdf and understood the error concept. Filters were created to push the datas to this form TIM:Process:Mertic. Can anyone suggest me how to fix this issue. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Too many filters processed during this operation (ARERR 298)
Hi Joe, I am using 6.3 version, In AR server info setting i can find the option for increasing the limit. Thx, Karthick S On Wed, Apr 11, 2012 at 10:41 AM, Karthick S karthick...@gmail.com wrote: Hi Misi, Thanks for the info, i ll try and let you know. Thx, Karthick S On Wed, Apr 11, 2012 at 10:34 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You can add the number of allowed filters, but it is likely that you will run into the problem again. You might have some kind of infinite looping going on, in which case it is a bug in your code. If you have a table loop in a FLTR that performs a push-fields, the total number of filters might become very high. If you move the table loop to ACTL instead, each Push-Fields will be treated as an individual call, and you will not get this problem. Another solution is to do an escalation that performs the Push-Fields (or possibly Set-Fields), one record at a time. Each record found by the escalation will be tread as a single call. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Guys,, *Too many filters processed during this operation (ARERR 298)* Mon Apr 9 13:07:51 2012 390620 : Too many filters processed during this operation (ARERR 298) Mon Apr 9 13:07:51 2012 TIM:Process:Metric I have gone throu AR error Pdf and understood the error concept. Filters were created to push the datas to this form TIM:Process:Mertic. Can anyone suggest me how to fix this issue. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Too many filters processed during this operation (ARERR 298)
Hi Misi, Instead of escalation we were using script to push the data as well. Thx, Karthick S On Wed, Apr 11, 2012 at 10:43 AM, Karthick S karthick...@gmail.com wrote: Hi Joe, I am using 6.3 version, In AR server info setting i can find the option for increasing the limit. Thx, Karthick S On Wed, Apr 11, 2012 at 10:41 AM, Karthick S karthick...@gmail.comwrote: Hi Misi, Thanks for the info, i ll try and let you know. Thx, Karthick S On Wed, Apr 11, 2012 at 10:34 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You can add the number of allowed filters, but it is likely that you will run into the problem again. You might have some kind of infinite looping going on, in which case it is a bug in your code. If you have a table loop in a FLTR that performs a push-fields, the total number of filters might become very high. If you move the table loop to ACTL instead, each Push-Fields will be treated as an individual call, and you will not get this problem. Another solution is to do an escalation that performs the Push-Fields (or possibly Set-Fields), one record at a time. Each record found by the escalation will be tread as a single call. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se . Hi Guys,, *Too many filters processed during this operation (ARERR 298)* Mon Apr 9 13:07:51 2012 390620 : Too many filters processed during this operation (ARERR 298) Mon Apr 9 13:07:51 2012 TIM:Process:Metric I have gone throu AR error Pdf and understood the error concept. Filters were created to push the datas to this form TIM:Process:Mertic. Can anyone suggest me how to fix this issue. -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LDAP Intergartion
Hi Roger, I am seeing this options in Support site. Can you tell me whcih one i need to download. Current Name Former Name BMC Atrium Integration Enginehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=108029 BMC Remedy Enterprise Integration Engine BMC Control-M Business Process Integration Suitehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=129660 BMC Control-M Business Process Integration Suite BMC Enterprise Event Manager Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=156907 BMC Enterprise Event Manager Integration BMC Event Management System Adapter for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=165802 BMC Event and Impact Management - Integration Adapter for z/OS BMC Impact Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=114832 BMC Impact Integration for HP OpenView Network Node Manager BMC Impact Integration for HP OpenView Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=126689 BMC Impact Integration for HP OpenView Operations BMC Impact Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=8742 BMC Impact Integration for Tivoli BMC Impact Integration for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=130376 BMC Impact Integration for z/OS BMC Impact Integration for z/OS - License Add Onhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=181054 BMC Impact Integration for z/OS - License Add On BMC Middleware Management - Enterprise Application Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=175656 DataFlow Studio BMC Performance Manager for WebSphere Business Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=147786 BMC Performance Manager for WebSphere Business Integration BMC Performance Manager Integration for HP OpenView IT/Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6680 PATROL Integration for HP OpenView IT/Operations BMC Performance Manager Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6682 PATROL Integration for HP OpenView Network Node Manager BMC Performance Manager Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6684 PATROL Integration for Tivoli SailPoint Integration Module for Third Party Identity Management Systemshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=248075 SailPoint Integration Module for Third Party Identity Management Systems Seamless Technologies Event Integration for BMC ProactiveNet Performance Managementhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=179751 Seamless Technologies Event Integration for BMC ProactiveNet Performance Management On Tue, Apr 10, 2012 at 7:08 AM, Roger Justice rjust2...@aol.com wrote: ** Download the Integration Manual from the support site. -Original Message- From: Karthick S karthick...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Apr 10, 2012 6:59 am Subject: LDAP Intergartion ** Hi Guys, I need to perform LDAP integration in my organization. Can anyone help me in that... If you have any basic document or step, please share with me. Remedy Version: 7.6 OS: Windows -- ** ** *Thanks and Regards,* *Karthick S* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error Message “No item matches filter conditions --”
Hi All, We are receiving this below error message while checking the arerror log. Error Message “No item matches filter conditions --” We have tried enabling logs and there was no result. Please find the attachment for the Ref. Can anyone help us in fixing this issue? Details: ARS 6.3 UNIX Box ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: Error mgs.JPG
Re: Error Message No item matches filter conditions --
Hi Chris, Sure will do that and update you. Thx, Karthick S On Wed, Mar 21, 2012 at 6:25 PM, Danaceau, Chris (CONTR) chris.danac...@hq.doe.gov wrote: ** Most likely. Try enabling filter and escalation logging and you will get the detail you need. They can log to the same file, which will make it easier to see the workflow sequence. ** ** -- Chris Danaceau 301-903-8741 Contractor to the Department Of Energy ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *David Sanders *Sent:* Wednesday, March 21, 2012 7:26 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error Message No item matches filter conditions -- ** ** ** … and it’s being triggered by an escalation ** ** David Sanders Solution Architect *Enterprise Service Suite @ Work / e-ServiceSuite * tel +44 1494 468980 mobile +44 7710 377761 email david.sand...@westoverconsulting.co.uk web http://www.westoverconsulting.co.uk http://www.e-servicesuite.co.uk [image: Description: cid:image001.gif@01CCE023.38E7E320]http://e-servicesuite.com/ *ITIL – SaaS – On Premise* ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Ali A. Musa *Sent:* 21 March 2012 11:21 *To:* arslist@ARSLIST.ORG *Subject:* Re: Error Message No item matches filter conditions -- ** ** ** You workflow seem is reading another schema that does not match the entry from primary. ** ** *From:* Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] *On Behalf Of *Karthick S *Sent:* Wednesday, March 21, 2012 2:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Error Message “No item matches filter conditions --” ** ** ** Hi All, We are receiving this below error message while checking the arerror log.* *** Error Message “No item matches filter conditions --” We have tried enabling logs and there was no result. Please find the attachment for the Ref. Can anyone help us in fixing this issue? Details: ARS 6.3 UNIX Box *Thanks and Regards,* *Karthick S* _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- ** ** *Thanks and Regards,* *Karthick S* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: User profile issue.
Hi Tauf, Thanks for the update. Where i can do this, can you please tell me. Thanks, Karthick S On Thu, Dec 29, 2011 at 12:03 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** It looks like the SRD for the Report Incident is not entitled to your DPSG-Mexico company. On Wed, Dec 28, 2011 at 12:26 PM, Karthick S karthick...@gmail.comwrote: ** Hi All, Can anyone help me in this issue. We have an end user with license type Read and Incident Submitter permission. We have 2 companies like DPSG DPSG – Mexico. In people profile, if we give Company as “DPSG” and In web Remedy the user is able to see “*Report an incident*” quick link in left hand side. Please see the attached screen shot 1. But if we change the Company to “DPSG - Mexico”, In web Remedy the user is unable to see the quick link option. Please see the attached screen shot 2. Please advice on this. Thanks, Karthick S _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
