Help with Task flow
Hoping someone on here has experience with creating a flow between tasks. I need to be able to skip tasks 2,3, and 4, if task 1 is set to closed/failed. How do I accomplish this? Would I put some type of qualification criteria in the first flow relationship between start and task 1, or on the second relationship between task 1 and 2? What do I put in the input and qualification tabs? Thanks, Keith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Adding a Cusotm Field to Notification (Task)
This is the instructions for notifications related to HPD, but you should be able to find the same filters related to CHG. https://communities.bmc.com/communities/docs/DOC-17824 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Help with Support Company Access Configuration
Hi Anita, Wouldn't that defeat the whole purpose of using another form like Support Company Access? Giving the support person an access restriction to the company would allow them to do more than just submit tickets for users in the other company. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Help with Support Company Access Configuration
Has anyone setup Support Company Access Configuration? I'm trying to set it up and it's not working. I have added a support company to a "customer" company and then I've selected the "Customer" Company in the Drop-down and pressed Update. I then log in with the Support Company and try to create an incident ticket for the Customer Company, but I am not able to select the Customer Company or Person. Is there a defect around this or any know issues? Not sure if it matters, but I'm trying this on 8.0 Thanks, Keith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Does $VUI$ work in 7.6.04?
LJ, I was able to see the "View Movie View" in the message. I still don't understand why it doesn't show up in the character field when I set it as the default value. So now my issue is, I don't want to set a field with the value, the whole point was to be able to put the $VUI$ = "View Movie View" in the AL qualification, so it only ran and set fields if in the "View Movie View" view. The reason being, if someone is on the Default Admin View I want the user to be able to search, and setting the fields with the AL is keeping a user from being able to search. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Display image in cell based table
Thank you Jason! I was able to get it working with your explanation and examples. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Does $VUI$ work in 7.6.04?
Thanks for the info everyone. I should have provided more details on my issue. I am setting a bunch of fields through an active link that fires on window load. In the Run If qualification for the active link I put $VUI$ = "View Movie View". I assumed that this would only fire the active link if the form view equaled "View Movie View". It didn't work, so to test I created a character field and set its default value to $VUI$ to see what was being populated. It appears blank. So maybe I have some other issue with my system? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Does $VUI$ work in 7.6.04?
This keyword doesn't seem to work in 7.6.04 SP3. I added it to a character field and nothing was returned. Any ideas? Thanks, Keith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
Display image in cell based table
I'm having a hard time getting an image to display in a cell based table. Here's the current design, but I'm looking into changing it if necessary. 1. I have one form to display data about records, including a view field. One of the fields might have a name that is the same though multiple records -- let's call it "Title". 2. I have another form that is only being used to store an image and the same field "Title". 3. I then set the image into the view field on the main form based on matching the title between the two forms. So now I'm looking to create another view on the main form and place a cell-based table to display multiple titles and images. I added a view field to the cell based table and tried many different ways to get the image to show up in the view field, but nothing seems to work. Options tried: 1. Use a set field action to place the image in the view field in the cell based table (did not work). 2. Create an attachment pool with one attachment field on the main form and push the image from the secondary form holding the images. Then, use a template in the view field to reference the attachment field (this didn't work). In the html from the template you can see the img tag, but the src parameter is blank () 3. Create a character field on the main form and push the image from the secondary form holding the images to the character field (the link to the image never displays as a URL, it always references a local system location -- 21538;21522;C:\Users\ADMINI~1\AppData\Local\Temp\Braveheart.jpg). Then, use a template in the view field to reference the character field (this didn't work). In the html from the template you can see the img tag, but the src parameter is blank () Here's the code I put in my template: Any ideas? Thanks, Keith ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
