HP Loadrunner backchannel support
Hallo, Does HP Loadrunner support parameterization of backchannels if it is to be used for Performance Testing of Remedy? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Consuming a WebService with XML Payload in ARS 8.1
Hello, I am trying to consume an external web-service from ARS 8.1 I am showing only part of MessageType which is returned from the web-service. This tag can either contain string or XML payload. xs:complexType name=MessageType xs:sequence xs:element name=XmlAnyPayload minOccurs=0 xs:complexType xs:sequence xs:any namespace=##any/ /xs:sequence /xs:complexType /xs:element xs:element name=StringPayload minOccurs=0 xs:complexType xs:simpleContent xs:extension base=xs:string/ /xs:simpleContent /xs:complexType /xs:element /xs:sequence /xs:complexType When WS returns String paylaod, returned value of StringPayload is correctly read in form field, but when WS returns XmlAnyPayload returned value of XmlAnyPayload is not getting read in form field. This field is remaining blank and there are no errors to be seen anywhere in the logs. Returned value looks something like XmlAnyPayload Deutschland Verein1BM/verein1 Verein2BD/verein2 Deutschland /XmlAnyPayload I was expecting DeutschlandVerein1BM/verein1Verein2BD/verein2Deutschland this to be saved in the form field, but it is seen as blank. Any clues what might be going wrong? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
setEntry not working for RKM:KnowledgeArticleManager
I am trying to modify Title of a Knowledge Article via Remedy Java APIs.
This is what I am doing in a nutshell. I don't get any error, but Title
does not get modified. Any clues what might be wrong?
Entry gets retrieved properly as a result of getOneEntryObject, but
setEntry does not work.
String qualification = '302301021' = \ + articleGuid + \;
QualifierInfo qual1 =
context.parseQualification(RKM:KnowledgeArticleManager, qualification);
int[] fieldIds1 = {1};
OutputInteger nMatches1 = new OutputInteger();
// Retrieve entries from the form using the given qualification.
Entry searchEntry =
context.getOneEntryObject(RKM:KnowledgeArticleManager, qual1, null,
fieldIds1, true, nMatches1);
String requestId = searchEntry.get(1).toString();
Entry newEntry = new Entry();
// 302300502 is the field id of Title
newEntry.put(302300502, new Value(Neue Title));
context.setEntry(RKM:KnowledgeArticleManager, requestId, newEntry,null,0);
~ Nathan
___
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Where the Answers Are, and have been for 20 years
RKM prefixing Article ID
We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108). Has anyone tried putting prefix on Article ID? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RKM prefixing Article ID
Thanks guys for your reply. Actually I forgot to mention, we are on 7.6.04. What Ryan mentioned works in 8.*. But we figured it out for 7.6.04 as well, it is done in RKM Plugin through filter API call. On Wed, Apr 17, 2013 at 7:54 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: ** Hi Ryan, ** ** Could you confirm the version you posted the code from as we don’t have the service filters you refer to and the active link runs as follows without the DocID field: ** ** ActiveLink: RKM:KAM:ServiceCall_initOnWinDisplay - Wed Apr 17 2013 15:14:09 ** ** True actions: ** ** True action: ARACTService(itsm,RKM:KnowledgeArticleManager,0,inputField:[302300653:(new EnumType(9)),302300500:(F(windowID,302300500).G()),302300539:(F(windowID,302300539).G()),302300544:(F(windowID,302300544).G()),302301021:(F(windowID,302301021).G()),11:(F(windowID,11).G())],outputField:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]); ** ** action 0 ** ** ARACTService(4, itsm, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SPR0153,302301021:KM0050560C63F2K65uUQ7_xnAAVkUA,11:- Global -],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594))]) ** ** ** ** We are on 7.6.04 SP2 ** ** Cheers ** ** Peter ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Downing, Ryan *Sent:* 17 April 2013 14:52 *To:* arslist@ARSLIST.ORG *Subject:* Re: RKM prefixing Article ID ** ** ** Hi Nathan, ** ** The following Active Links call services which return the DocID: RKM:CNK:OnBtnCreate_100_CreateArticleRecords RKM:KAM:ServiceCall_initOnWinDisplay ** ** The following filters call services which formulate the end value: RKM:KAM:OnService_015_GetKAMIDs RKM:KAM:OnService_020_SetDocID (This filter is the one which creates the value of the DocID) ** ** Set fields is: z1D_Char003 = KBA + SUBSTRC($z1D Char01$, LENGTHC($z1D Char01$) - 8, LENGTHC($z1D Char01$)) (This is why there is 11 characters total) ** ** This value is returned to calling AL: RKM:KAM:ServiceCall_initOnWinDisplay (From AL log): ActiveLink Start:- RKM:KAM:ServiceCall_initOnWinDisplay | RKM:KnowledgeArticleManager/Default Administrator View - Wed Apr 17 2013 4:55:42 AM ms 797 True actions: action 0 ** ** ARACTService(4, vw-sjc-rem-dv92, RKM:KnowledgeArticleManager, 0,inmap:[302300653:9 9,302300500:Work In Progress,302300539:,302300544:SGP0009,302301021:KMGAA5V0GPML4AML448F62BH336WHL,11:- Global -,302300654:Calbro Services,100058:RKM:KnowledgeArticleManager,302300503:RKM:ProblemSolutionTemplate,3006002:,302298971:Default Administrator View,112:13;,60800:,60801:,302300502:, 302300507:KBA0003 ,3006006:,302298981:KBA0003,3006004:,3006003:],outmap:[302300566:(fq0_1.F(302300566)),302300529:(fq0_1.F(302300529)),302300540:(fq0_1.F(302300540)),302300569:(fq0_1.F(302300569)),302300572:(fq0_1.F(302300572)),302300571:(fq0_1.F(302300571)),302300570:(fq0_1.F(302300570)),302300203:(fq0_1.F(302300203)),302311133:(fq0_1.F(302311133)),302311145:(fq0_1.F(302311145)),302300594:(fq0_1.F(302300594)),302299731:(fq0_1.F(302299731)),302301079:(fq0_1.F(302301079)),302298971:(Null)]) ** ** Hope this helps. Regards, Ryan. ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Wednesday, April 17, 2013 2:09 AM *To:* arslist@ARSLIST.ORG *Subject:* RKM prefixing Article ID ** ** ** We want to put a prefix on Article ID (DOCID in database view RKM_KnowledgeArticleManager) for any KM article created. ** ** We are able to prefix DE_ to Request ID, but seems like Article ID is generated from Request ID somehow and we are not able to figure it out even after looking all filter, sql logs. ** ** For example, for an article, Request ID generated is seen as DE_KBA00108, but DOCID is still KBA0108. Another interesting thing is without our prefix DE_, length of RequestID is 12 characters (KBA + 6 zeros + 108) and that of DOCID is 11 characters (KBA + 5 zeros + 108
Re: DSO Return Filter
Hi, Actually I figured out the issue, there was some mistake in the return mapping and now it is working fine. As you said about from mapping, I just checked it, this field doesn't get added if you add only Basic distributed fields but if with this, one doesn't have to write return mapping, it would be great. ~ Nathan On Fri, Apr 12, 2013 at 5:54 PM, Rajendra Kapale rajendra...@gmail.comwrote: ** DSO needs the mapping with same name to be present on server B which was used to transfer record from server A. Where DSO transfers data with ownership on destination server it also fills a special field from mapping on the transferred record.This field will be later used in DSO update/return operation to get the DSO mapping name. By the way, you don't need to configure DSO return filter to get the updated values back from master destination record to source record. System automatically takes care of updating the values back to source when you modify destination master record. No need to write an explicit filter for this. You only need to make sure you have the mapping existing on the destination server which DSO can use to do the DSO update. DSO return operation can be used to return the ownership back to the source record. Hope this helps On Fri, Apr 12, 2013 at 10:39 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Was trying out Return Operation with DSO. I have a Server A and Server B. Server A is sort of Source. I did DSO Mapping and was able to move data from A-Form1 to B-Form1 in Data + Ownership Mode. When TRANSFER is done, as expected, for the record in question, Server B is has Master Flag set to YES. Now If I delete this record from Server B, it automatically gets deleted From Server A. So far so good. But If I modify the record on Server B, changes are not coming back to Server A, so I guess Return operation is not working correctly. Interestingly Filter which I have written for B-Form1, does not ask for DSO Mapping moment you choose Action-DSO-Type (Return). I am wondering how Server B figures out what mapping is to be used for Return Operation and how to make Return operation work? Enabling Filter Logs on Server B shows this error USER: Distributed Server Overlay-Group: 1 Note: Distributed Server cannot transfer or return unless overridden Log file for DSO reveals nothing. ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
DSO Return Filter
Was trying out Return Operation with DSO. I have a Server A and Server B. Server A is sort of Source. I did DSO Mapping and was able to move data from A-Form1 to B-Form1 in Data + Ownership Mode. When TRANSFER is done, as expected, for the record in question, Server B is has Master Flag set to YES. Now If I delete this record from Server B, it automatically gets deleted From Server A. So far so good. But If I modify the record on Server B, changes are not coming back to Server A, so I guess Return operation is not working correctly. Interestingly Filter which I have written for B-Form1, does not ask for DSO Mapping moment you choose Action-DSO-Type (Return). I am wondering how Server B figures out what mapping is to be used for Return Operation and how to make Return operation work? Enabling Filter Logs on Server B shows this error USER: Distributed Server Overlay-Group: 1 Note: Distributed Server cannot transfer or return unless overridden Log file for DSO reveals nothing. ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Kiran, That is already in place. I had put entries of each other in appropriate hosts file on both Windows and Linux.There are no firewalls running on both servers as well. ~ Nathan On Tue, Apr 9, 2013 at 1:51 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** Try configuring IP to Windows AR server Name resolution in /etc/hosts on Linux box and IP to Linux AR server Name resolution in drivers/etc/hosts on windows box ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Tuesday, April 09, 2013 10:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Issues in DSO 7.6.04 SP2 Linux-Windows ** ** ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 ** ** We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name).** ** ** ** After making all configuration changes, we observe following ** ** 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. ** ** 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. ** ** When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. ** ** Any clues what might be going wrong? ** ** ~ Nathan ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Issues in DSO 7.6.04 SP2 Linux-Windows
Thanks guys for all the help. I am still trying to figure it out. One more question. When servers are geographically dispersed, how does this work? Typically only mid tier port would be exposed for outside, if at all. If servers are behind firewalls, do we have to go with Placeholder Server which has a public IP? ~ Nathan On Tue, Apr 9, 2013 at 6:32 PM, Chad M Whilding cwhild...@csc.com wrote: ** Nathan, If there is no conflict between your /etc/hosts and DNS, then double check the ar.cfg. There is also an IP-Name parameter that can be used for a server with multiple names. There are also some DSO specific name parameters. Double check that none of these are conflicting. Regards, Chad Whilding Senior Developer CSC 3560 Pentagon Blvd., Beavercreek, OH 45431-1706 North American Public Sector | p: +1-937.320-7827 | f: | cwhild...@csc.com| www.csc.com This is a PRIVATE message. If you are not the intended recipient, please delete without copying and kindly advise us by e-mail of the mistake in delivery. NOTE: Regardless of content, this e-mail shall not operate to bind CSC to any order or other contract unless pursuant to explicit written agreement or government initiative expressly permitting the use of e-mail for such purpose. From:Nathan Brandt nathanrbra...@gmail.com To:arslist@ARSLIST.ORG Date:04/09/2013 01:13 AM Subject:Issues in DSO 7.6.04 SP2 Linux-Windows Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG -- ** We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Minimal setup needed for DSO testing
Can DSO setup be tested with just base ARS installation or does it need any applications to be installed/licenses to be applied? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762)
I just edited /etc/arsystem/myars/armonitor.conf file and un-commented /opt/bmc/ARSystem/bin/arservdsd line to enable DSO. But after that I have been getting following error when trying to access ServerInformation Forms from Midtier GetServerInfo Failed to get initialization values. (ARERR 8762) Cannot establish a network connection to the AR System server : myars : RPC: Name to address translation failed - No such hostname (ARERR 90) I am pretty sure that is only change I did and before that everything was working fine. Any ideas? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Atrium Integrator on a different machine
I was trying to install atriumintegrator80.server.win on a machine which doesn’t have AR Server. Installation did prompt me to provide details of an AR Server. I did that, but it gives this error. Atrium Integrator Server install on remote AR System Server is not supported Thread here talks about similar thing https://bmc-sdn-vm.hosted.jivesoftware.com/communities/thread/74232 I gave AR Server Alias Name during installation, but still same error. Any clues? Some other questions 1. In general, should IA be run from different machine than the AR Server? 2. I played with PDI (Pentaho data integrator) 4.4.0 and its Repository provides versioning support which I didn't see with AI. ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762)
Strange, it worked. What I am wondering is, I only edited armonitor.conf and didn't touch ar.conf file. thanks. ~ Nathan On Mon, Apr 8, 2013 at 8:03 PM, Yogesh Ketkar yogesh.ket...@vyomlabs.comwrote: ** I had faced something similar in the past. Please edit ar.conf file and put ONLY ar-server-name everywhere if FQDN is used. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Monday, April 08, 2013 3:35 PM *To:* arslist@ARSLIST.ORG *Subject:* ARS 7.6.04 SP2 On RHEL 5.3 Error: GetServerInfo Failed to get initialization values. (ARERR 8762) ** ** ** I just edited /etc/arsystem/myars/armonitor.conf file and un-commented /opt/bmc/ARSystem/bin/arservdsd line to enable DSO. ** ** But after that I have been getting following error when trying to access ServerInformation Forms from Midtier ** ** GetServerInfo Failed to get initialization values. (ARERR 8762) Cannot establish a network connection to the AR System server : myars : RPC: Name to address translation failed - No such hostname (ARERR 90) ** ** I am pretty sure that is only change I did and before that everything was working fine. Any ideas? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Issues in DSO 7.6.04 SP2 Linux-Windows
We are trying to setup DSO between 2 AR servers. One is on RHEL 5.3, 7.6.04 SP2 and other is on Win 2k 8, 7.6.04 SP2 We enabled DSO on both the servers. Machines are in same network and accessible from one another using machine name (same as AR Server name). After making all configuration changes, we observe following 1. From Developer Studio, if we connect to Windows ARS, we are able to connect to Linux Server in one of the distributed mappings. Even here, there is small glitch, we need to specify IP address of Linux machine. It doesn't work with AR Server Name of Linux machine. 2. But from Developer Studio, if we connect to Linux ARS, no matter what we put we are not able to establish connection to Windows ARS server. When configuring DSO on both, we have used machine names (same as AR Server Alias Name) (and not FQDN) of the remote AR Server. Any clues what might be going wrong? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Replicating ARS Installation on Linux
Hello, I installed ARS 7.6.04 on a RHEL 5.3 on top of Oracle. Tomcat was installed at /opt/apache and ARS (with all the applications) was installed at /opt/bmc. I want to replicate this setup on a different machine. Just wanted to know if following would work 1. Using expdp take dump of ARADMIN schema on existing machine 2. tar zip /opt/bmc and /opt/apache folders on existing machine 3. Install Oracle on another machine say machine2 4. Using impdp restore ARADMIN schema on machine2 5. restore folders /opt/bmc and /opt/apache on machine2 6. Change ar.conf file to point to correct database 7. Change license key Has anyone tried this approach? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Replicating ARS Installation on Linux
Thanks guys for the reply. Kiran, Is there a way to change server name references in db from old_server to new_server? Actually I don't have a lot of data, but wanted to setup DSO between 2 servers and wanted to avoid time it takes to install all (CMDB, ITSM, SLM, KM etc). ~ Nathan On Fri, Apr 5, 2013 at 4:40 PM, Hullule, Kiran kiran_hull...@bmc.comwrote: ** In addition to the following info, there are also hardcode server name references in remedy workflow objects (those are currently in your database) you would also need to take care of them as well. Better option would be: ** ** Export ARsystem tablespace with expdp or whatever you think is better. Restore that on proposed remedy database server Run remedy installer pointing towards the newly restored database server** ** Install rest of the application components one by one. Whenever and wherever require remedy application installer will just lay down the libraries and binaries instead of touching the actual database objects, however this does not mean it won’t remove the hardcode references , installer will take care of that as well. ** ** This can be good approach in my opinion. ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *laurent matheo *Sent:* Friday, April 05, 2013 4:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Replicating ARS Installation on Linux ** ** ** Hi :) I'm not sure it'll be that easy. You also have a /etc/arsystem/servername/ folder with armonitor.conf file for example. Then when you install ARS there are some manual steps to be applied if you don't install on root, for example some files to be copied, declaring RPC ports in /etc/rpc/, check the installation guides for a complete list. You also have a lot of places where the server name is written, in files like ar.conf, all the pluginsrv_config.xml files, but also in database and some forms (attached files, reports...). If you just copy the files like this I doubt you'll be able to just start ARS. As for tomcat I would go for a clean mid-tier installation, should take minutes. On 05 Apr, 2013,at 11:36 AM, Nathan Brandt nathanrbra...@gmail.com wrote: ** Hello, ** ** I installed ARS 7.6.04 on a RHEL 5.3 on top of Oracle. Tomcat was installed at /opt/apache and ARS (with all the applications) was installed at /opt/bmc. I want to replicate this setup on a different machine. Just wanted to know if following would work ** ** 1. Using expdp take dump of ARADMIN schema on existing machine 2. tar zip /opt/bmc and /opt/apache folders on existing machine 3. Install Oracle on another machine say machine2 4. Using impdp restore ARADMIN schema on machine2 5. restore folders /opt/bmc and /opt/apache on machine2 6. Change ar.conf file to point to correct database 7. Change license key ** ** Has anyone tried this approach? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
Thanks guys for the reply. As I said, I re-installed ARS with explicit TCP port number and it worked. About PortMapper 1. I don't see any earlier errors in /var/log/messages related to PortMapper 2. Contents of /etc/hosts look like this 172.16.1.3 localhost.localdomain localhost ::1 localhost6.localdomain6 localhost6 172.16.1.3 arsserver.unserdomain.com arsserver I know that CentOS 6.3 (for that matter even RHEL 6.* ) is not there in compatibility matrix for 7.6.04 SP2. But I have read on the web, people having installed ARS 7.6.04 on RHEL 6.*. ~ Nathan On Mon, Apr 1, 2013 at 11:47 AM, Parekar, Rahul rahul_pare...@bmc.comwrote: ** Just look at the /var/log/messages for any message related to portmap. It may that while server tried registering with portmaper it uses wrong ip?** ** What ip/host entries do you have in /etc/hosts file? ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Nathan Brandt *Sent:* Monday, 1 April 2013 11:26 AM *To:* arslist@ARSLIST.ORGIt *Subject:* CentOS 6.3 Installation Port Mapper Issue ** ** ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. ** ** This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user ** ** Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP ** ** User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered ** ** Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 ** ** and it worked fine. ** ** Are there any issues if we we keep Register with Portmapper: YES? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: CentOS 6.3 Installation Port Mapper Issue
Hi Ben, Overall performance of CentOS 6.3 was also not good. I tried installing it on RHEL 5.3 and all went pretty smooth and I do see all these entries in /etc/rpc # Action Request System daemons arserverd 390600 arserverd arserverd 390601 arserverd arserverd 390604 arserverd arserverd 390619 arserverd arserverd 390620 arserverd arserverd 390621 arserverd ... arserverd 390692 arserverd arserverd 390693 arserverd arserverd 390694 arserverd arserverd 390695 arserverd I am planning to try it on CentOS 6.4. In case, I again face port mapper issues, do I have to manually put these entries in /etc/rpc before starting with the installation? ~ Nathan On Tue, Apr 2, 2013 at 1:03 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** You need to follow the installation instructions - exactly. I got caught by this too. Change the limits as specified, but your real cause of error is not modifying the rpc file by appending … ** ** #Action Request System daemons arserverd 390600 arserverd arserverd 390601 arserverd arserverd 390604 arserverd arserverd 390619 arserverd arserverd 390620 arserverd arserverd 390621 arserverd . . . arserverd 390694 arserverd arserverd 390695 arserverd ## ** ** Cheers ** ** Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and out Freebies Section for a ITSM 7.6.04 and 8.0.0 Fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *munesh konda *Sent:* April-01-13 08:03 *To:* arslist@ARSLIST.ORG *Subject:* Re: CentOS 6.3 Installation Port Mapper Issue ** ** ** Nathan, ** ** Did you check the portmapper process/daemon is running on that box. ** ** Also I am not sure whether BMC would support Remedy on CentOS as it is not mentioned in their Comp Matrix. ** ** But the Remedy would work on CentOS as it using the bin/lib of RHEL... ** ** Thanks. ** ** Regards Munesh ** ** On Mon, Apr 1, 2013 at 11:26 AM, Nathan Brandt nathanrbra...@gmail.com wrote: ** I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. ** ** This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user ** ** Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP ** ** User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered ** ** Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 ** ** and it worked fine. ** ** Are there any issues if we we keep Register with Portmapper: YES? ** ** ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 7.6.04 SP2 on CentOS 6.3
Has anyone tried installing ARS 7.6.04 on CentOS 6.* 64 bit version? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CentOS 6.3 Installation Port Mapper Issue
I am trying to install ARS 7.6.04 SP2 on 64 bit Centos 6.3 on top of Oracle database. For now, I am using same machine to install db, midtier and AR Server. This is what I did - Created a user in OS oracle and installed oracle database using this user at /home/oracle/app/ - Installed ARS using root user Installation goes fine, but in the end, during system validation checks, I get a message AR System Server unable to create (390600, 0) for TCP User Tool gives this error when trying to connect to AR Server. ARERR [90] Cannot establish a network connection to the AR System server RPC: Program not registered Then I did re-installation with following Register with Portmapper: NO AR System Server TCP Port Number: 8081 AR System Server Plug-in TCP Port Number: 8082 and it worked fine. Are there any issues if we we keep Register with Portmapper: YES? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AREA LDAP Configuration (Multiple AD Servers)
If we specify multiple AD Servers in AREA LDAP configuration how does authentication works? Does ARS try authenticating the user in the order they appear in the UI? Also is authentication tried out till at least one AD server authenticates the user successfully? ~Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Windows Cross Domain SSO
Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows Cross Domain SSO
Steve, It is not only about authentication. For Windows Desktop SSO to work, Kerberos/NTLM tokens have to be passed around. My question is more related to that. You are right about authentication, I can just specify one or more AD servers in domain A (if it is a forest) in AREA configuration and authentication would work fine. ~Nathan On Wed, Mar 6, 2013 at 8:33 AM, Steve Kallestad st...@tabtonic.com wrote: ** The way you worded this reminds me entirely too much of the old MCSE exams. :) In actuality, you don't really need to do anything. You can configure AREA to authenticate from any given AD server, it does not need to reside in your domain. Thanks, Steve On Tue, Mar 5, 2013 at 6:58 PM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Windows Cross Domain SSO
I am basically looking for answers to the questions asked here http://stackoverflow.com/questions/13746669/spnego-cross-domain-configuration I am planning to use Atrium SSO 8.0 with ARS 8.0 setup to get this working. ~Nathan On Wed, Mar 6, 2013 at 8:41 AM, Nathan Brandt nathanrbra...@gmail.comwrote: Steve, It is not only about authentication. For Windows Desktop SSO to work, Kerberos/NTLM tokens have to be passed around. My question is more related to that. You are right about authentication, I can just specify one or more AD servers in domain A (if it is a forest) in AREA configuration and authentication would work fine. ~Nathan On Wed, Mar 6, 2013 at 8:33 AM, Steve Kallestad st...@tabtonic.comwrote: ** The way you worded this reminds me entirely too much of the old MCSE exams. :) In actuality, you don't really need to do anything. You can configure AREA to authenticate from any given AD server, it does not need to reside in your domain. Thanks, Steve On Tue, Mar 5, 2013 at 6:58 PM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Suppose I have a setup where all ARS users reside in domain A and AR Installation (mid-tier, AR Server and Db) are in domain B. In order to achieve SSO (Integrated Windows Authentication) for users in domain A against mid-tier in domain B what are the pre-requisites in terms of domain trusts? ~Nathan _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: pluginsvr_config.xml caching issue?
Ali, Was away for a week and couldn't try out your suggestion. But it turns out, moment I replaced , by ; it started working fine. It is a bug in the code which lets u read pluginsvr_config.xml file. I changed the section FROM userDefined var1xyz,abc/var1 /userDefined TO userDefined var1xyz;abc/var1 /userDefined and it worked fine. Thanks ~Nathan On Sun, Feb 24, 2013 at 6:57 PM, Ali A. Musa amus...@stc.com.sa wrote: ** Yes ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *nathan brandt *Sent:* Sunday, February 24, 2013 4:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: pluginsvr_config.xml caching issue? ** ** ** Tauf, I even restarted the machine running AR Server. But still no luck.** ** ** ** Ali, Do you mean , is causing the issue? ** ** ~ Nathan ** ** On Sun, Feb 24, 2013 at 8:50 PM, Ali A. Musa amus...@stc.com.sa wrote:** ** ** You may need to execute a function replace ‘,’ to space and then extract.* *** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *nathan brandt *Sent:* Sunday, February 24, 2013 5:59 AM *To:* arslist@ARSLIST.ORG *Subject:* pluginsvr_config.xml caching issue? ** I have written an AREA plugin in Java which reads some name/value pairs from pluginsvr_config.xml. This is how it looks userDefined var1xyz/var1 /userDefined I am able to read it like String var1 = pc.getConfigItem(var1) But now even if I change the section to userDefined var1xyz,abc/var1 /userDefined Instead of getting xyz,abc as the value of val1, I am still getting it as xyz Any idea what might be going wrong? ~ Nathan _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _ARSlist: Where the Answers Are and have been for 20 years_ ** ** _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
pluginsvr_config.xml caching issue?
I have written an AREA plugin in Java which reads some name/value pairs from pluginsvr_config.xml. This is how it looks userDefined var1xyz/var1 /userDefined I am able to read it like String var1 = pc.getConfigItem(var1) But now even if I change the section to userDefined var1xyz,abc/var1 /userDefined Instead of getting xyz,abc as the value of val1, I am still getting it as xyz Any idea what might be going wrong? ~ Nathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: pluginsvr_config.xml caching issue?
Tauf, I even restarted the machine running AR Server. But still no luck. Ali, Do you mean , is causing the issue? ~ Nathan On Sun, Feb 24, 2013 at 8:50 PM, Ali A. Musa amus...@stc.com.sa wrote: ** You may need to execute a function replace ‘,’ to space and then extract.* *** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *nathan brandt *Sent:* Sunday, February 24, 2013 5:59 AM *To:* arslist@ARSLIST.ORG *Subject:* pluginsvr_config.xml caching issue? ** ** ** I have written an AREA plugin in Java which reads some name/value pairs from pluginsvr_config.xml. This is how it looks ** ** userDefined var1xyz/var1 /userDefined ** ** I am able to read it like String var1 = pc.getConfigItem(var1) ** ** ** ** But now even if I change the section to ** ** userDefined var1xyz,abc/var1 /userDefined ** ** Instead of getting xyz,abc as the value of val1, I am still getting it as xyz ** ** Any idea what might be going wrong? ** ** ~ Nathan ** ** _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
