Re: Application Tab Won't Fly back In
We had the same problem in SP4 before the fix was available. So we added an Active Link to the AL Guide SHR:LHP:FormOpen to activate on selection of item/Application from the flyout App List and hide the flyout. Glad they've applied a fix! Trez Trez Moreland Maryland Department of Information Technology 45 Calvert Street, Room 264 Annapolis, Maryland 21401 (410) 260-7648 trez.morel...@maryland.gov ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Architecture for ARS 7.6.04 ITSM7.6.04 - 32bit vs 64bit OS
Hi all: I have a question about 32bit v. 64bit OS in a 3-tier architecture for ARS 7.6.04 ITSM 7.6.04 (Asset Management only).3 Our current PRD environment is an ARS 7.6.04 SP2 on a Win2003Server 32bit OS with a SQL Server 2005 DB. DB, Application, and Mid-Tier all on one server for a small environment with no approximately 50 concurrent users. Our service ticketing application is 100% custom built. I have installed a development ennvironment ARS, CMDB, and ITSM (Asset Only) 7.6.04 SP3 on a single Win2008 32 bit server to to learn the ITSM Administration and Asset Management Admin User functionality - all seems to be working OK with only a few minor glitches. We're currently planning a PRD implementation involving a three-tier architecture with separate for DB (SQL2008 64bit), Application, and Midtier. Our Server Team is wondering if we can make do with a single Win2012 64-bit OS for the DB and two Win 2008 32 bit servers for Mid-Tier and Application functions. Not being a networking or OS expert, (just a lonely applicaiton admin) my initial understanding of the differences in the two OS's leads me to believe I should be making a case for a homogeneous server architecture. I think that any performance enhancements resluting from movement to a 64-bit OS on the DB Server would be nullified by the slower performance of a 32bit Mid-Tier server. And, I would think the larger file and app sizes associated with the CMDB and the Mid-Tier processing should realize greater processing improvements in a 64bit environment. It may be that in a small environment such as ours, the differences would not be so great. But I could use some assistance getting my head around the concepts so I can make the appropriate recommendations. Any feedback on these considerations? Regards, Trez Theresa Trez Moreland Remedy Administrator Maryland Department of Information Technology 45 Calvert Street Annapolis, Maryland 21401 Tele: (410) 260-7648 FAX: (443) 926-7942 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install
I recently had that problem ... I had to install ARS 7.6.04 SP2 then CMDB 7.6.04 SP2 then ITSM 7.6.04 SP2 then upgrade ARS to SP3. You may have to do the same. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Reports Options
Hi: We've been using MS SSRS for several years now without incident for the same reasons as Andrew. Trez Moreland Maryland Department of Information Technology http://doit.maryland.gov/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Tue, 10 Jan 2012 09:38:43 -0500 To: arslist@ARSLIST.ORG Subject: Crystal Reports Options We use Microsoft SSRS (SQL Server Reporting Services) - you develop reports in MS Visual Studio using the business intelligence module (a component of MS SQL Management studio) and publish to the SSRS web site for users to subscribe and export data into various formats. This was the cheapest option for us since we already owned SSRS and had the report developer skills to do so - however this option requires more SQL knowledge and remedy db schema experience. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Frank Caruso Sent: Monday, January 09, 2012 2:03 PM To: arslist@ARSLIST.ORG Subject: Crystal Reports Options ITSM 7.6.4 Looking for input on using a Crystal Reports Server instead of SAP BusinessObjects Enterprise (BOXI). What we really want is just the ability to view a Crytal report in the midtier. Both products have a ton more functionalty than we will ever use but CRS appears to be the smaller (cheaper) of the two products. Are there any other alternatives? TIA Frank. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: POLL: would you like the user tool back (7.6.04)
Yes - for Admin and testing -Original Message- From: Dariusz Kuzara dariusz.kuz...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Jan 3, 2012 11:31 am Subject: Re: POLL: would you like the user tool back (7.6.04) ** Yes, yes, yes ** Curiosity poll: Of those who have tested, or used 7.6.04 ((only)) please: Would you like to see the user tool come back? (don't need comments:: just yes or no: OR yes yes yes to show your support is allowed.. lol) yes or no: I am not saying it is going to happen: I am not giving any indication it ever will ! I know nothing:: just asking.. -- Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Regards, Dariusz Kuzara _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Blocking Users from PRD Server for Testing After Upgrade
Thanks Ken LJ! I should be able to use the workflow method pretty quickly (have a PRD upgrade coming up next week) and start planning to possible work with LJ's suggestion in the future! It seems no matter how much I've planned and instructed users in the past there's always some bonehead who'd making updates immediately following a PRD upgrade but before testing is completed ... I'd just like to have better control this time. Thanks again - You guys rock! Trez Moreland Remedy Administrator Maryland Department of Information Technology ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Blocking Users from PRD Server for Testing After Upgrade
Thanks Ken Frederick for the quick reply. Good ideas! I have a fairly small test group about (8 testers) - problem is - some of my user base authenticates via LDAP and a smaller # (about 25) use Remedy authentication w/password management. Someone suggested using a combination approach. The suggestion was that I consider exporting user data for those who authenticate via Remedy (user name password ), turn off LDAP completely, delete password for Remedy authenticaters, assign testers passwords in User form, complete testing, then import the passwords back into the User form. Worst case would be about 20 users could potentially have to change their passwords ... Makes me a little nervous though. Any thoughts? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Blocking Users from PRD Server for Testing After Upgrade
Hi All: ARS 7.1 SQL2005 Win2003 on VMWare Virtual Environment We’re doing a PRD upgrade next week (ARS 7.1 to 7.6.04 SP1) and we’d like to block users from connecting while we perform some testing of custom apps. Problem is – we can’t leave the AR Server in Admin mode because we need users from specific Assignee Groups to perform the tests. I’m throwing the question at our network and security admins – but thought I’d ask the ARSLIST group the question first. Any insight into the best way to blocks all but a specific group of test users? Thanks, Trez Moreland Remedy Administrator Maryland Department of Information Technology ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
