Check if you are retaining your incoming/outgoing emails in the AR System Eamil Messages form. I have noticed that same server issue when a lot of emails are stored in the form.
Phil On April 12, 2012 at 10:26 AM LJ LongWing <lj.longw...@gmail.com> wrote: > Jamie, > I think the most likely of the solutions, are those presented by Ron regarding > thread counts. Recently there have been some good discussions on the list > regarding server statistics and how to determine if you need more threads, I > would recommend checking them out > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie > Sent: Wednesday, April 11, 2012 11:20 AM > To: arslist@ARSLIST.ORG > Subject: Remedy System comes to a standstill/unresonsive > > We've been experiencing intermittent issues where all of a sudden our Remedy > system comes to a standstill and is unresponsive to the end user for > 10-15mins. The end users are experiencing this in both the client and the > web. The strange thing is that there are no errors outputted to the > arerror.log file and the end users are not receiving any errors such as > timeouts. We have automated montioring setup to ping the IP Address every 5 > secs and have not received any alerts. We have montiored the databse and > haven't found really any long running queries during the time of the issues > that we think is contributing to the issues. We've now turned on the normal > app logging of API/SQL/Filter/Esc and opened up a ticket with BMC Support, but > looking for some "Out of the Box thinking" from the group on where to maybe > look or if anyone has had similar issues. > > ARS/Midtier 7.5 Patch 6 > ITSM 7.5.01 Patch 1 > Atrium Core 7.5 Patch 2 > SLM 7.5.00 > Kinetic Survey > Kinetic Request > > 4 Sun Solaris AR Servers in a server group behind loadbalancer > Oracle Database > 4 Windows VM Midtier servers behind load balancer > > Integrations with AR servers: > OIM > BladeLogic/BAO > IBRSD with ProactiveNet, Patrol > Control M > TMART > > Yep, we've been drinking the BMC blue kool-aid for the most part :) > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
