Error while creating CRQ
Hello Team, >From SR, CRQ is getting created in Draft status but throwing the below error:- *1: "", "Please ensure all Risk Assessment Questions are answered."; * How to avoid this error? Thanks in Advance! Regards, M Babajan Baig ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Regular Expression for the combination
Hello Team, Need help on the regular expression which restricts the uppercase, numbers and special characters which I need to use them in one of the SRM text question. Regards, Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Additional Mail during the Request Approval
Hello Team, Is there any possibility to send additional mail to desired person/individual when a request goes for approval? Purpose: Individual will know that the request has been submitted and is in Waiting approval Can we able to achieve this in Remedy 9.1? Thanks in Advance, Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Late Requests
Hello Team, Kindly help me out how the Late Requests in Business Manager Console can be defined? On what basis/criteria, Requests will show up on the Console when we select the Late Requests Criteria? Regards, Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Remedy Admin/Developer Position
I am interested Mail:- moghul.b...@gmail.com Regards, M Babajan Baig Mobile #: +91-9703316799/+91-7795325234 On Fri, Jul 8, 2016 at 6:42 PM, Ali A. Musa <amus...@stc.com.sa> wrote: > ** > > Interested: > > amus...@yahoo.com > > > -- > *From:* Action Request System discussion list(ARSList) [ > arslist@ARSLIST.ORG] on behalf of Ganesh Raut [rautganes...@gmail.com] > *Sent:* Friday, July 08, 2016 8:19 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Remedy Admin/Developer Position > > ** > > Interested.. > rautganes...@gmail.com > +91 9921959349 > On 8 Jul 2016 7:40 a.m., "Kim Gallagher" < > kgallag...@beaconhillstaffing.com> wrote: > > Hey everyone, > > Sorry to bother you all, but I'm having some difficulty filling a Remedy > Admin position I have available in St. Louis, MO or Denver, CO and was > referred to this list as a resource. > > If any of you are interested or know someone who would be, feel free to let > me know! I've attached the description below. Thanks! > > Title: Remedy Admin > Location: St. Louis, MO or Denver, CO > > Must Haves: > 3-5 years of Technical Support to Remedy > ·Development, configuration and Administration > > ·Screen Design/Configurations > > ·Form Design > > ·Web-service based development > > ·NOT simple Desktop/HelpDesk ticketing system support > > ITSM Configuration: Incident Module, Change Management Module, AR System > ·Should have used it for change requests of routers and switches > > CMBD Version 8x > Oracle Database Environment > ITIL methodologies (Event, Request, change, Problem, Incident, SLM/Service > Management) > > Plusses: > CMBD Version 9 > AR System9.1 > Experience configuring and defining Foundation Data > > > Day-to-Day: > Beacon Hill Technologies is looking for a Remedy Developer/Admin to join > one > of our Telecom clients. This person will be working on the Remedy > developing > and administration team. This individual will be brought on specifically > for > day-to-day operational help as the team has too much work between them > currently. This client will be working across multiple projects > simultaneously to support an existing Remedy environment. Daily duties > include making changes to accounts, configuring forms, and translating > existing tickets from another Remedy system into their own environment. > > > > > -- > View this message in context: > http://ars-action-request-system.1.n7.nabble.com/Remedy-Admin-Developer-Position-tp124647.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > The information in this email may contain confidential material and it is > intended solely for the addresses. Access to this email by anyone else is > unauthorized. If you are not the intended recipient, please delete the > email and destroy any copies of it, any disclosure, copying, distribution > is prohibited and may be considered unlawful. Contents of this email and > any attachments may be altered, Statement and opinions expressed in this > email are those of the sender, and do not necessarily reflect those of > Saudi Telecommunications Company (STC). > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Renaming the OOB Asset Roles
Hi Team, I need to rename the OOB Asset Roles (Approved by, Created by, Managed by, Used by, Supported by, Owned by). 1.Kindly confirm whether it is Customization or just configuration. 2. Kindly tell which are all the forms involved in renaming the oob asset roles. Thanks in Advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: CMDBBOException occurred: ERROR (120417, Unable to Create SRD
HI, First are you creating manually or importing the SRD? Check if the fields RO Instance ID and Service Recon ID are filled up properly in the SRD arx.. On Sat, May 7, 2016 at 1:46 AM, Peter Romain < p.romain.arsl...@parsolutions.co.uk> wrote: > Sounds like someone has deleted the default > BMC_GLOBAL_DEFAULT_SRVC_OFFERING CI from BMC_SERVICEOFFERING class in the > CMDB. > > If you have another system check if it exists there and copy it to the > system causing you a problem. > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Sri teja > Sent: 06 May 2016 19:18 > To: arslist@ARSLIST.ORG > Subject: CMDBBOException occurred: ERROR (120417, Unable to Create SRD > > Help, > > Getting below error while trying to create an SRD. Any suggestions would > be really helpful ? > Remedy 8.1 > > CMDBBOException occurred: ERROR (120417): An unknown error occured > while trying to create a CMDB Relationship Instance between two of the > business objects; Class : com.bmc.atrium.bol.BORequestableOffering, Id : = > OI-6679dfb5968f4b48a644bca5ccc3ba54 ; Caused by: ERROR (120040): The > relationship endpoint instance does not exist.; > Rel(clsId:BMC.CORE:BMC_DEPENDENCY instId: > OI-4b59de007fa348549c6a16711600452d can't be created. L-endpoint inst does > not exist -- , instId: BMC_GLOBAL_DEFAULT_SRVC_OFFERING (ARERR 191005) > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Internal Usage articles getting visible in the SRM Console for END USERS
Hi Team, We have an article for which Internal Usage is Set to YES, that article is getting visible in SRM Entry console for END USERS/SRM USERS which is not expected. Kindly suggest how the issue can be fixed! Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SRD Approvals are not working!
Hello Team, I have created a Approval Process configuration for SRD, approval mapping and created a SRD and moved the status to Request for Approval. However the SRD went to Deployed which is online. Inspite of having approval mappings, SRD is going for Approval. Kindly need your assistance. Thanks in Advance Regards, -Babajan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SRD Approval for only one menu option
Hello Team, We have an SRD having the custom approval triggering different support groups for approval based on different menu options. Is there any way to configure/setup 4 different manager approvals only for a particular menu option in the same SRD. *Example to show the scenario*: SRD 'X' have custom approval set up SRD has one of the question of type menu - Select the type - A, B, C, D. If any user selects A it will route to the A group for approval, any user selects B it will route to the B group for approval. *Now the requirement is, if any user selects 'A' it should trigger to 4 different managers for approval instead of A group for approval, keeping the other menu options same like (B -> B Group Approval, C -> C Group Approval, D -> D group Approval).* Need to change only in the menu option 'A' Thanks in Advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Group Approval Issue
Hello Chetan, There are no approval chains configured. SRD approval type is set to Group but not CUSTOM.. Regards, -Babajan. On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde <chetanshi...@gmail.com> wrote: > ** > Please check if the approval chain configured for the Group approval has > the correct qualification and references. That will help you track down the > issue. > > Regards, > Chetan Shinde > > On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com> > wrote: > >> ** >> Hello Team, >> >> We are facing an issue with SRM Group Approval issue. Below are the >> details about the issue: >> >> 1. SRD is configured with Approval Type = Group and selected the Support >> Group >> 2. There are a few people having request approver functional role under >> the Support Group. >> 3. When the request is Submitted, Request Status goes to Waiting Approval >> but unable to see the Approvers list/under the Approvals Tab. >> >> We have tried with different support groups as well but not working. >> >> Kindly Suggest how we can fix this issue. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SRM Group Approval Issue
Hello Team, We are facing an issue with SRM Group Approval issue. Below are the details about the issue: 1. SRD is configured with Approval Type = Group and selected the Support Group 2. There are a few people having request approver functional role under the Support Group. 3. When the request is Submitted, Request Status goes to Waiting Approval but unable to see the Approvers list/under the Approvals Tab. We have tried with different support groups as well but not working. Kindly Suggest how we can fix this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Error while importing SRD
Hi Team, I am getting below error while importing SRD's through SRM Import Export Console. *Error in Plugin: There was an error posting transformation on to the Carte Server x. Authentication failed ARERR 8753* Kindly suggest how to fix this issue. Thanks in Advance. -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Query about UDM:ExecutionInstance
Hello Jayesh/Janie, Thanks a lot for the quick responses. I got the solution, we can get that info in UDM:Permission Info form. From that form we can able to find out which AI job is triggering from which Carte server. After that, the same carte server entry will be pushed to UDM:Execution Instance. UDM:Config form will a vital role to set the default carte server. If AR Carte Server is blank in UDM:Permission Info form, AI job will redirect to default AR carte server defined in UDM:Config form. If a value is hardcoded in UDM:PermissionInfo form, AI job will trigger to the same as hardcoded. Regards, -Babajan. On Sat, Jun 27, 2015 at 2:34 PM, jayesh panchal jhpancha...@gmail.com wrote: ** Hi , Janie is right. You should configure all the servers in a server group in udm:config. from 8.1 sp2 you have an option to select default carte server in udm:config. so that server will be picked up during creation of execution instance On Fri, Jun 26, 2015 at 3:44 AM, Janie Sprenger jrsrem...@gmail.com wrote: ** From UDM:Config in conjunction with UDM:Execution Push a Create Execution Instance operation to UDM:Execution, that creates the UDM:Execution Instance record. Picks up the server name from UDM:Config On Wed, Jun 24, 2015 at 12:56 PM, babajan baig moghul.b...@gmail.com wrote: ** Hello Team, Can anybody tell from where the Atrium Integrator Engine Server Name will gets picked up in UDM:Execution Instance? Regards, -Babajan. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Query about UDM:ExecutionInstance
Hello Team, Can anybody tell from where the Atrium Integrator Engine Server Name will gets picked up in UDM:Execution Instance? Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
CI Search Issue when viewing through Individual Class
Hello Team, If I search the CI's using advanced search I can able to view those CI's under the search table. But If I try to view those CI's, system says No matching Critieria But I can see those CI's in the core Base Element Class. Can anybody suggest how might be the root cause? Thanks in Advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AI Job failing throwing java exceptions!!!
Hello Team, AI failed to start from Atrium console GUI 8.1 version throwing the below error. (Failed to create NGIE Job schedule for Job Id : 621. Exception:nulljava.lang.NumberFormatException: null at java.lang.Integer.parseInt(Integer.java:454) at java.lang.Integer.parseInt(Integer.java:527) at com.bmc.atrium.lcds.ngie.vo.NGIENewJobSchedule.createSchedule(NGIENewJobSchedule.java:133) at com.bmc.atrium.lcds.ngie.NGIEService.createSchedule(NGIEService.java:518) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at flex.messaging.services.remoting.adapters.JavaAdapter.invoke(JavaAdapter.java:404) at flex.messaging.services.RemotingService.serviceMessage(RemotingService.java:183) at flex.messaging.MessageBroker.routeMessageToService(MessageBroker.java:1400) at flex.messaging.endpoints.AbstractEndpoint.serviceMessage(AbstractEndpoint.java:1011) at flex.messaging.endpoints.amf.MessageBrokerFilter.invoke(MessageBrokerFilter.java:103) at flex.messaging.endpoints.amf.LegacyFilter.invoke(LegacyFilter.java:158) at flex.messaging.endpoints.amf.SessionFilter.invoke(SessionFilter.java:44) at flex.messaging.endpoints.amf.BatchProcessFilter.invoke(BatchProcessFilter.java:67) at flex.messaging.endpoints.amf.SerializationFilter.invoke(SerializationFilter.java:166) at flex.messaging.endpoints.BaseHTTPEndpoint.service(BaseHTTPEndpoint.java:291) at flex.messaging.MessageBrokerServlet.service(MessageBrokerServlet.java:353) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at com.bmc.atrium.web.AtriumServletDispatcher.dispatch(AtriumServletDispatcher.java:140) at com.bmc.atrium.midtier.RealAtriumWidgetPlugin.processRequest(RealAtriumWidgetPlugin.java:236) at sun.reflect.GeneratedMethodAccessor177.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:606) at com.bmc.atrium.modulelauncher.ContextClassLoaderInvocationHandler.invoke(ContextClassLoaderInvocationHandler.java:26) at com.sun.proxy.$Proxy16.processRequest(Unknown Source)at com.bmc.atrium.modulelauncher.AtriumWidgetPlugin.processRequest(AtriumWidgetPlugin.java:229) at com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(PluginServlet.java:44) at com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(PluginContainer.java:86) at com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(AuthenticationHelperServlet.java:77) at com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:97) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:61) at javax.servlet.http.HttpServlet.service(HttpServlet.java:646) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1040) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:607) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:315) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at java.lang.Thread.run(Thread.java:745)) Kindly suggest how to fix this issue. Thanks in Advance, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Scheduled AI jobs are not running
Hello Team, Scheduled AI jobs are not running as expected when we run from Atrium console GUI.But it works fine when we run the job from Spoon. All the debug logging has been enabled in transformations and jobs and there is no entry in arcarte.log when the job is ran from Atrium console GUI. Any body suggest how to fix this issue. Environment: 8.1 Version Thanks in Advance!! Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
MyIT Connection Problem
Hello Team, I have installed MyIT 2.1 app on my android mobile. I have opened the app but when I enter the host name and (or) port its not connecting. I am entering the correct host name and port name but its throwing the same error all time Kindly suggest how to fix this issue. Thanks in Advance!!! Regards, Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Naming the Navigation Items for Horizantal/Vertical Navigation
Hello Anil/Team, Thank you for your quick response. But I have one more thing to do here! How can we put green and red colour symbols for Menu items. Suppose I have 4 Menu items under a menu. First menu item should be visible as Green symbol like Online and other 3 items should be visible as Red as Busy symbol (like similar to Gmail chat symbols). How we can achieve this? Thanks in advance. Regards, -Babajan. On Tue, Mar 24, 2015 at 1:09 AM, Karicheti anil kumar karicheti.anilku...@gmail.com wrote: ** Hi Babajan, Follow below steps to rename menu items for Navigational or Horizontal Navigation: - Create the Vertical or Horizontal Navigation - Right click on it and select option Edit Menu/Navigation Items - Click on Add Menu which adds menu items as New Menu, New Menu1, New Menu2 ... - Select the menu which you want to rename. For example select New Menu1 - Go to properties button which is available at the bottom of screen(Left Hand Side) in small gray Square icon. - You will get options to change name and DB ID etc... Hope this answers your query. Regards, Anil Kumar K https://www.facebook.com/RemedyRockStars On Mon, Mar 23, 2015 at 7:41 PM, babajan baig moghul.b...@gmail.com wrote: Hello Team, I want to add vertical navigation to a form but when I select the menu, items and separator. All these items are getting added but I am unable to rename the Menu, items which I desire in ITSM 8.0 Please kindly check on this and let me know, Thank you in advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Naming the Navigation Items for Horizantal/Vertical Navigation
Hello Team, I want to add vertical navigation to a form but when I select the menu, items and separator. All these items are getting added but I am unable to rename the Menu, items which I desire in ITSM 8.0 Please kindly check on this and let me know, Thank you in advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Tasks are not getting to Task group using UDM
Hello Team, I am trying to load tasks and task groups with its relationship with the help of UDM Like I have 5 tasks to be related to 1 task group. If I load tasks task groups individually, they are getting loaded. But I try to relate them by entering all the required information. Its not getting loaded. Its throwing Invalid Task Group Identifier/Task Identifier. Can anybody assist here how do I load/prepare the sheet to load the data correctly? Regards, -Babajan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Plug In Error
Hello Team, When I click on General Tab under Server Information, I am getting the following error. *Cannot establish a network connection to the AR System Plug-In server :* *server name (51200) REMEDY.ARDBC.SERVER.ADMINISTRATION : RPC: Success (ARERR 8760)* Kindly suggest how to resolve this issue. Thanks in advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Submitting huge SR's at a time
Hello Team, One Clients uses an SRD when a user leaves the company. This works fine when a single user leaves. Now 500 leaves. And they do not want to submit 500 REQ. - - Is there a way to automate the creation of the 500 service requests ? Please let us know is there any possibility to get a solution for the above requirement. Thanks and Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
UDM Job got stuck in In Progress State
Hello Team, I tried loading the transactional data (Change ticket) using UDM, job got stuck in In Progress state with out throwing any error. I see there are no entries in Error Management also. (PFA which describes the scenario). I tried refreshing the job many times, but no result Please suggest me how to fix this for getting the data loaded? Thanks in Advance. Regards, -Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unable to launch Process Designer
Hello Gibson Raj, Thanks for all your response. I logged a ticket yesterday to provide the Mid tier fix. Regards, -Babajan. On Fri, Sep 19, 2014 at 2:29 AM, RGibson rawle_gib...@bmc.com wrote: Hi Babajan, This issue should actually be addressed in the latest cumulative midtier hotfix packages available for 7.6.04 SP5 and 8.1 SP1. Please log a ticket with Support and the Midtier Support team should be able to make the required fix available for you to consume via ftp location they will provide HTH. Rawle Gibson Sr. Manager BMC Engineering -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Unable-to-launch-Process-Designer-tp118995p119003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
On behalf of Functionality
Hello Team, I have some clarifications in on behalf of appearances. I have created a rule for on behalf from Company(A) to Company(B). So when I have logged into user profile(Company A) and navigated to request entry console for selecting on behalf and selected respective company's people record (Company B) but i was not able to see the Company B SRD's in home page. Whereas i can see Company B's SRD in popular requests. Ideally should i be able to see the navigational categories in home page itself or in popular requests while requesting through on-behalf of? Note: Test ID' s are given float license and access restrictions to respective companies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Unable to launch Process Designer
Hello Team, I installed *BMC Remedy ITSM - Process designer version 8.3.04,* it installed properly but when I try to launch the process designer it's throwing an error as shown below: HTTP Status 500 - -- *type* Exception report *message* *description* The server encountered an internal error () that prevented it from fulfilling this request. *exception* javax.servlet.ServletException: Servlet execution threw an exception *root cause* java.lang.NoSuchMethodError: com.remedy.arsys.plugincontainer.PluginContext.getPluginServerName()Ljava/lang/String; com.abydosworkflow.designer.dvm.dvmPlugin.processRequest(dvmPlugin.java:82) com.remedy.arsys.plugincontainer.impl.PluginServlet.postPluginInfo(Unknown Source) com.remedy.arsys.plugincontainer.impl.PluginContainer.processRequestInfo(Unknown Source) com.remedy.arsys.stubs.AuthenticationHelperServlet.doRequest(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:617) javax.servlet.http.HttpServlet.service(HttpServlet.java:717) *note* The full stack trace of the root cause is available in the Apache Tomcat/6.0.20 logs. -- Apache Tomcat/6.0.20 Please suggest me how to fix this issue? Thanks in advance. - Babajan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
