Re: Configuring Work Order Routing/Assignment Based off of people record
U can do it based on the Site/Location of where the user is from... RB On Wed, Jun 5, 2013 at 12:28 AM, Hutcheson, Heather heather.hutche...@ga.com wrote: ** Hello, ** ** I feel like this is possible, but I am missing it somewhere. Is it possible to configure a work order driven from an SRD to go to a specific support group, based off the requestors company/organization? I want to create one SRD but based on where the person works, determines which support group will receive the work order. ** ** Thank you for your guidance. ** ** Thank you, *Heather Hutcheson* General Atomics *|* Information Technology 3550 General Atomics Ct. San Diego, CA 92121 heather.hutche...@ga.com PH: (858) 455-3366 ** ** _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Permission template?
You can do a bulk upload using a FIT tool in Prod. Its available in 7.6.4 On Mon, May 13, 2013 at 9:22 AM, lars.j.petters...@vattenfall.com wrote: ** Hi, is there a way to use some kind of 'Template' when creating new team members in support groups? To manually add application permissions, companies and functional roles takes a lot of time. Just create a basic profile, then manually add special permissions. Best regards, Lars _ARSlist: Where the Answers Are and have been for 20 years_ -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Incident
If the modify All option is greyed out, it has to be a permission issue. Check if you can add Incident Master permission to your profile and then try to use this function. Regards, Rahul On Wed, May 8, 2013 at 12:17 PM, Govind M govind@wipro.com wrote: ** Pavan, ** ** You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can’t relate with other one. I just tried now and it resolved the related incident without any error. ** ** Regards, Govind ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal *Sent:* Wednesday, May 08, 2013 12:04 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Modifying Incident ** ** ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then Tools-- modify all but modify all option is disabled in my case and another one that relating the incidents but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote:*** * I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using original of type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A original of related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ * Please do not print this email unless it is absolutely necessary. * The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Incident
In 7.6.4 If you can list all the pending incidents together in Search Incident console and select all and then click on modify all it will help you to modify status of all the pending incidents. Regards, Rahul On Wed, May 8, 2013 at 9:22 AM, Pavan Agrawal pavanagrawa...@gmail.comwrote: Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 7.6.04 Logon Audit Data
Is there a way table in the backend which can capture or keep a track the Individual Logon and Logout to remedy ? -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Delete Status Users in Customer Search
There is a way through which you can hide them in the backend so that it
doesn't pop up in the incident form.. Or may be you like to purge the
delated user to different database which will not populate in the Incident
form..
On May 29, 2012 7:30 AM, Benz, Michael michael.b...@holcim.com wrote:
**
Hello World!
** **
We have a Large number of people in our company, and when people leave, we
move there customer account into Profile Status “Deleted” (but we don’t
actually delete them)
** **
My question is how to I stop the accounts showing up in the dropdown list
on the incident form.
** **
I’ve modified the HPD:CTM:PeopleMenu-LastName (and all other ones; Email,
Firstname, PhoneNumber, etc…) to include “AND ('Profile Status' =
Enabled)”, but the deleted users still show up.
** **
I’ve flushed the midteir, but still no luck
** **
Any help would be greatly appreciated.
** **
Thank you
** **
Regards,
** **
*Michael Benz*
Remedy Programer
Holcim Australia Shared Services
www.holcim.com.au
** **
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Remedy Data Dictionary
Guys, Do we have a Data Dictionary for Remedy ? Regards, Rahul ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Assignee empty value
The Auto Assignment Feature would again work based on whether that has been activated or not. Generally it works based on the PCAT and OPCATS you have under the classification tab. yes I am talking about the HPD:HelpDesk On Tue, Jan 3, 2012 at 1:01 PM, Tauf Chowdhury taufc...@gmail.com wrote: ** Do you have an auto assignment configured based on some criteria on the incident? I'm assuming you're talking about submitting through HPD:HelpDesk and not the interface form right? You should try configuring auto assignment On Tue, Jan 3, 2012 at 7:50 AM, Ramy S. Ayoub ramyay...@gmail.com wrote: ** On submit new ticket or modify if we didn't set the assigne will remain empty as well. On Tuesday, January 3, 2012, Tauf Chowdhury taufc...@gmail.com wrote: ** You need to expand on where/what/why/how this happening. On Tue, Jan 3, 2012 at 6:26 AM, Ramy S. Ayoub ramyay...@gmail.com wrote: ** Dears I have issue with assignment load balancing , the issue exactly assigne field usually not detect the value and empty Ars 7x ITSM 7.3 -- Ramy Ayoub Products and Service Delivery Business Process Automation Vodafone – Egypt Phone: +20100441441 Email: ramy.ay...@vodafone.com Smart Village, Vodafone-Egypt C2 Building Cairo/Alex – Desert Road KM28, Smart Village _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Tauf Chowdhury _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Ramy Ayoub* Products and Service Delivery Business Process Automation Vodafone – Egypt Phone: +20100441441 Email: ramy.ay...@vodafone.com Smart Village, Vodafone-Egypt C2 Building Cairo/Alex – Desert Road KM28, Smart Village _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- *Tauf Chowdhury * _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
