Re: 9.1 Upgrade Change HostID

[Frank Caruso]

Re-licensing the server does fix the issue so there is a simple solution. But I 
agree with your statement about the difference in how Java vs C is 
returning/validating the MAC address. Again, we have been fine with the same 
license keys for 2+ years.

Appreciate all of the feedback!

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Re: 9.1 Upgrade Change HostID

[Frank Caruso]

I am not ware of the MAC address being hard coded.

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Re: 9.1 Upgrade Change HostID

[Grooms, Frederick W]

Is this a system where the hardware people had to “override” or “clone” the MAC 
address?

Fred

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, September 02, 2016 11:13 AM
To: arslist@ARSLIST.ORG
Subject: Re: 9.1 Upgrade Change HostID

**
Frank, are there multiple NIC's in the machine?  I 100% agree that the host id 
should not change on an upgrade, but 8.x and 9.1 use different code bases 
c/java, so it's possible that Java is making the equivalent call to the OS but 
getting a different value if there are multiple host idsthe best bet is to 
re-license with the new host id.

On Fri, Sep 2, 2016 at 9:15 AM, Frank Caruso wrote:
I understand the MAC "could" change but the history of this server is that it 
has had the same license key (therefore MAC) for the last two years. It was 
only when the ARS 9.1 upgrade was run did the hostid change. When I checked 
BMCs web site I can find the original license key and host id and the hostid is 
different from what is being shown on the Add/Remove license screen.





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Re: 9.1 Upgrade Change HostID

[LJ LongWing]

Frank, are there multiple NIC's in the machine?  I 100% agree that the host
id should not change on an upgrade, but 8.x and 9.1 use different code
bases c/java, so it's possible that Java is making the equivalent call to
the OS but getting a different value if there are multiple host idsthe
best bet is to re-license with the new host id.

On Fri, Sep 2, 2016 at 9:15 AM, Frank Caruso  wrote:

> I understand the MAC "could" change but the history of this server is that
> it has had the same license key (therefore MAC) for the last two years. It
> was only when the ARS 9.1 upgrade was run did the hostid change. When I
> checked BMCs web site I can find the original license key and host id and
> the hostid is different from what is being shown on the Add/Remove license
> screen.
>
> 
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>

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Re: 9.1 Upgrade Change HostID

[Daniel Wu]

My understanding is that the license key and the host id is store on the
DB. If you are upgrading, whether or not you are upgrading on the same host
server or different, the store DB value will be taken over(updated) with
newest value of the MAC at the moment you launch the server license form.
The you must add the new license key to pair with the new Host ID, or it
will be recognized by the source code (internal program) that's a invalid
license key.

On Fri, Sep 2, 2016 at 11:15 AM, Frank Caruso 
wrote:

> I understand the MAC "could" change but the history of this server is that
> it has had the same license key (therefore MAC) for the last two years. It
> was only when the ARS 9.1 upgrade was run did the hostid change. When I
> checked BMCs web site I can find the original license key and host id and
> the hostid is different from what is being shown on the Add/Remove license
> screen.
>
> 
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> "Where the Answers Are, and have been for 20 years"
>

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Re: 9.1 Upgrade Change HostID

[Frank Caruso]

I understand the MAC "could" change but the history of this server is that it 
has had the same license key (therefore MAC) for the last two years. It was 
only when the ARS 9.1 upgrade was run did the hostid change. When I checked 
BMCs web site I can find the original license key and host id and the hostid is 
different from what is being shown on the Add/Remove license screen.

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Re: 9.1 Upgrade Change HostID

[Ravindrakumar Rodge]

Upgrade of itsm on top of AR should not change host id. Remedy doesn't make
changes or touches host I'd during installation.

If upgrade should have changed the host id then that should have got
changed during AR upgrade only which I believe must have not happened.

I am not sure if the server is hosted on VM or Physical machine, but if the
server is hosted on VM then VM has settings that makes host id static or
dynamic. You might would like to check with that??

Regards,
Ravindrakumar

On 2 Sep 2016 5:32 pm, "Frank Caruso"  wrote:

> We are in the process of upgrading our ITSM 81.02 environment to ITSM
> 9.1.  After the ARS portion of the upgrade we are noticing that the HostID
> used for licensing changes. This is an upgrade in place and some for the
> servers have been around for more 2 years with the same license key. The
> arerror.log file has the following entry after ARS is upgraded and the
> server is restarted:
>
> Thu Sep 01 08:48:54.978 2016 Action Request System(R) Server (x64) Version
> 9.1.00.001 201606141104
> (c) Copyright 1991-2016 BMC Software, Inc.
> Thu Sep 01 08:48:58.552 2016 Thu Sep 01 08:48:58.552 2016 Loading AR
> System objects information...
> Thu Sep 01 08:50:54.088 2016 success
> Thu Sep 01 08:50:54.603 2016 390600 : The server identifier has changed
> but the current "AR Server" license key will still be honored. (ARNOTE
> 9827) Old Host ID: 005056937825, Current Host ID: 0050569361AF
>
> BMC assures me that nothing has changed with 9.1 in how it gets the HostID
> yet on three server upgrades the same thing has happened?
>
> Anyone else experience this or have an explanation on why this might be
> happening?
>
> TIA
> Frank Caruso
>
> 
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Re: 9.1 Upgrade Change HostID

[Rick Cook]

Remember that the Host ID is based on the MAC address of the primary NIC on
your AR Server.  If your server environment has changed, or if it has
multiple NICs, this could be the source of the issue.

Rick Cook

On Fri, Sep 2, 2016 at 4:52 AM, Frank Caruso  wrote:

> We are in the process of upgrading our ITSM 81.02 environment to ITSM
> 9.1.  After the ARS portion of the upgrade we are noticing that the HostID
> used for licensing changes. This is an upgrade in place and some for the
> servers have been around for more 2 years with the same license key. The
> arerror.log file has the following entry after ARS is upgraded and the
> server is restarted:
>
> Thu Sep 01 08:48:54.978 2016 Action Request System(R) Server (x64) Version
> 9.1.00.001 201606141104
> (c) Copyright 1991-2016 BMC Software, Inc.
> Thu Sep 01 08:48:58.552 2016 Thu Sep 01 08:48:58.552 2016 Loading AR
> System objects information...
> Thu Sep 01 08:50:54.088 2016 success
> Thu Sep 01 08:50:54.603 2016 390600 : The server identifier has changed
> but the current "AR Server" license key will still be honored. (ARNOTE
> 9827) Old Host ID: 005056937825, Current Host ID: 0050569361AF
>
> BMC assures me that nothing has changed with 9.1 in how it gets the HostID
> yet on three server upgrades the same thing has happened?
>
> Anyone else experience this or have an explanation on why this might be
> happening?
>
> TIA
> Frank Caruso
>
> 
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9.1 Upgrade Change HostID

[Frank Caruso]

We are in the process of upgrading our ITSM 81.02 environment to ITSM 9.1.  
After the ARS portion of the upgrade we are noticing that the HostID used for 
licensing changes. This is an upgrade in place and some for the servers have 
been around for more 2 years with the same license key. The arerror.log file 
has the following entry after ARS is upgraded and the server is restarted:

Thu Sep 01 08:48:54.978 2016 Action Request System(R) Server (x64) Version 
9.1.00.001 201606141104 
(c) Copyright 1991-2016 BMC Software, Inc.
Thu Sep 01 08:48:58.552 2016 Thu Sep 01 08:48:58.552 2016 Loading AR System 
objects information...
Thu Sep 01 08:50:54.088 2016 success
Thu Sep 01 08:50:54.603 2016 390600 : The server identifier has changed but the 
current "AR Server" license key will still be honored. (ARNOTE 9827) Old Host 
ID: 005056937825, Current Host ID: 0050569361AF

BMC assures me that nothing has changed with 9.1 in how it gets the HostID yet 
on three server upgrades the same thing has happened?

Anyone else experience this or have an explanation on why this might be 
happening?

TIA
Frank Caruso

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