ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install

[Julie Sellers]

Is it okay to install the ARS 7604 SP3  Atrium 7604 SP3 and then install Asset 
Management 7604 SP2
OR do I need to install ARS SP2  Atrium SP2  AM SP2 and *then* the ARS+Atrium 
SP3s?

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Re: ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install

[patchsk]

When I tried to install CMDB7604p002 on ARS7604p003, it did not work. The 
CMDB installer failed. I take that as cmdb 7604p002 installer was not 
tested on ARS7604p003.
The solution from BMC was to  install all components on the same version 
and then upgrade individual components.
By following the same logic I think your second option is preferable i.e., ARS 
SP2  Atrium SP2  AM SP2 and *then* the ARS+Atrium SP3s


On Thursday, August 16, 2012 7:07:15 AM UTC-7, Julie Sellers wrote:

 ** 
 Is it okay to install the ARS 7604 SP3  Atrium 7604 SP3 and then install 
 Asset Management 7604 SP2
 OR do I need to install ARS SP2  Atrium SP2  AM SP2 and *then* the 
 ARS+Atrium SP3s?
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install

[Trez Moreland]

I recently had that problem ... I had to install ARS 7.6.04 SP2 then CMDB 
7.6.04 SP2 then ITSM 7.6.04 SP2 then upgrade ARS to SP3.
You may have to do the same.

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