Re: Account issue and arerr 330

2012-03-12 Thread Peters, Ron
We’re not using field 112 at this time.

Ron

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, March 09, 2012 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Are you using field 112? I have seen this when creating a record from an email 
template and 112 is NULL. Kicks back an error reply message listing all the 
fields on the form. This occurred even if the account submitting the template 
is an admin.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Yeah, we’ve seen that one before and documented it and was my first attempt at 
a solution.

Here’s hoping that the latest version has this resolved.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, March 08, 2012 2:09 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

** This does seem like a similar issue we have seen before.
Go to that user's people record and under support group tab it list all the 
support groups. Atleast one of them had to be set as default group.
Due to some bug, for some users we noticed they have no default group set and 
they were seeing the similar errors.

On Thursday, March 8, 2012 3:59:06 PM UTC-6, Peters, Ron wrote:
**
Thanks. I wouldn’t think that I’d have to open the hood for a simple people 
record permission modification. We’re not doing anything special here and I 
assigned the user the same permissions that all our other support (non-admin) 
folks have with no luck.

We did figure out the answer and I think it was stupid. We had to use the 
“Change to Non Support” function on the user. This of course requires that 
there are no active tickets for the user. I then had to re-assign all their 
tickets temporarily to myself which then changes the status of each one to 
assigned. After that, I changed them to non-support, then changed them back to 
support and added the proper support group/permissions. The final step was to 
re-assign all their tickets back to them.

ventThis convoluted procedure tells me that behind the scenes, they’re 
playing fast and loose with roles/permissions and aren’t taking care of the 
details in a clean fashion. This should be a simple role/permission adjustment. 
Much like Microsoft cars, pull over, shut the car off, re-start the car and 
continue driving when you lose signal on an AM radio station./vent

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, March 08, 2012 11:20 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Ron,
Admin of course has access to everything.  You need to figure out what 
permissions the need OTHER than Admin to be able to update the records in 
question.  You should be able to check the permissions on the fields to figure 
out what they may be missing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Peters, 
Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

**
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn’t need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they’re working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We’re on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do

Re: Account issue and arerr 330

2012-03-09 Thread Brittain, Mark
Are you using field 112? I have seen this when creating a record from an email 
template and 112 is NULL. Kicks back an error reply message listing all the 
fields on the form. This occurred even if the account submitting the template 
is an admin.

Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 5:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Yeah, we’ve seen that one before and documented it and was my first attempt at 
a solution.

Here’s hoping that the latest version has this resolved.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, March 08, 2012 2:09 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

** This does seem like a similar issue we have seen before.
Go to that user's people record and under support group tab it list all the 
support groups. Atleast one of them had to be set as default group.
Due to some bug, for some users we noticed they have no default group set and 
they were seeing the similar errors.

On Thursday, March 8, 2012 3:59:06 PM UTC-6, Peters, Ron wrote:
**
Thanks. I wouldn’t think that I’d have to open the hood for a simple people 
record permission modification. We’re not doing anything special here and I 
assigned the user the same permissions that all our other support (non-admin) 
folks have with no luck.

We did figure out the answer and I think it was stupid. We had to use the 
“Change to Non Support” function on the user. This of course requires that 
there are no active tickets for the user. I then had to re-assign all their 
tickets temporarily to myself which then changes the status of each one to 
assigned. After that, I changed them to non-support, then changed them back to 
support and added the proper support group/permissions. The final step was to 
re-assign all their tickets back to them.

ventThis convoluted procedure tells me that behind the scenes, they’re 
playing fast and loose with roles/permissions and aren’t taking care of the 
details in a clean fashion. This should be a simple role/permission adjustment. 
Much like Microsoft cars, pull over, shut the car off, re-start the car and 
continue driving when you lose signal on an AM radio station./vent

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, March 08, 2012 11:20 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Ron,
Admin of course has access to everything.  You need to figure out what 
permissions the need OTHER than Admin to be able to update the records in 
question.  You should be able to check the permissions on the fields to figure 
out what they may be missing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Peters, 
Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

**
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn’t need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they’re working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We’re on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330)
You do not have write access to field

Account issue and arerr 330

2012-03-08 Thread Peters, Ron
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn't need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they're working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We're on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330)
You do not have write access to field :
z1D_PreviousAssignedCompany (ARERR 330)

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


Re: Account issue and arerr 330

2012-03-08 Thread LJ LongWing
Ron,

Admin of course has access to everything.  You need to figure out what
permissions the need OTHER than Admin to be able to update the records in
question.  You should be able to check the permissions on the fields to
figure out what they may be missing.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

 

** 

Hello all,

 

I have an individual user that was set as an administrator with a fixed
license. We were doing some changes and the person doesn't need
administrator any more so we set the privs the same as any other typical
support person (Incident/Change user, asset viewer). I then changed their
license from a fixed to floating. They then could not update any of their
tickets.

 

I changed their account back to a fixed license, no luck. Then added
administrator back and now they're working. I still need to remove
administrator/fixed licensing from their account. How can I do that while
making the account continue to work?

 

We're on AR 7.5 ITSM 7.6

 

Thanks.

 

These are the errors:

 

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330)
You do not have write access to field :
z1D_PreviousAssignedCompany (ARERR 330)

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


Re: Account issue and arerr 330

2012-03-08 Thread Peters, Ron
Thanks. I wouldn't think that I'd have to open the hood for a simple people 
record permission modification. We're not doing anything special here and I 
assigned the user the same permissions that all our other support (non-admin) 
folks have with no luck.

We did figure out the answer and I think it was stupid. We had to use the 
Change to Non Support function on the user. This of course requires that 
there are no active tickets for the user. I then had to re-assign all their 
tickets temporarily to myself which then changes the status of each one to 
assigned. After that, I changed them to non-support, then changed them back to 
support and added the proper support group/permissions. The final step was to 
re-assign all their tickets back to them.

ventThis convoluted procedure tells me that behind the scenes, they're 
playing fast and loose with roles/permissions and aren't taking care of the 
details in a clean fashion. This should be a simple role/permission adjustment. 
Much like Microsoft cars, pull over, shut the car off, re-start the car and 
continue driving when you lose signal on an AM radio station./vent

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, March 08, 2012 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Ron,
Admin of course has access to everything.  You need to figure out what 
permissions the need OTHER than Admin to be able to update the records in 
question.  You should be able to check the permissions on the fields to figure 
out what they may be missing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

**
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn't need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they're working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We're on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330)
You do not have write access to field :
z1D_PreviousAssignedCompany (ARERR 330)
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


Re: Account issue and arerr 330

2012-03-08 Thread patchsk
This does seem like a similar issue we have seen before.
Go to that user's people record and under support group tab it list all the 
support groups. Atleast one of them had to be set as default group.
Due to some bug, for some users we noticed they have no default group set 
and they were seeing the similar errors.

On Thursday, March 8, 2012 3:59:06 PM UTC-6, Peters, Ron wrote:

 ** 
  
 Thanks. I wouldn’t think that I’d have to open the hood for a simple 
 people record permission modification. We’re not doing anything special 
 here and I assigned the user the same permissions that all our other 
 support (non-admin) folks have with no luck.

  

 We did figure out the answer and I think it was stupid. We had to use the 
 “Change to Non Support” function on the user. This of course requires that 
 there are no active tickets for the user. I then had to re-assign all their 
 tickets temporarily to myself which then changes the status of each one to 
 assigned. After that, I changed them to non-support, then changed them back 
 to support and added the proper support group/permissions. The final step 
 was to re-assign all their tickets back to them.

  

 ventThis convoluted procedure tells me that behind the scenes, they’re 
 playing fast and loose with roles/permissions and aren’t taking care of the 
 details in a clean fashion. This should be a simple role/permission 
 adjustment. Much like Microsoft cars, pull over, shut the car off, re-start 
 the car and continue driving when you lose signal on an AM radio 
 station./vent

  
  
 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
 *Sent:* Thursday, March 08, 2012 11:20 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: Account issue and arerr 330
  
  

 ** 

 Ron,

 Admin of course has access to everything.  You need to figure out what 
 permissions the need OTHER than Admin to be able to update the records in 
 question.  You should be able to check the permissions on the fields to 
 figure out what they may be missing.

  
  
 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Peters, Ron
 *Sent:* Thursday, March 08, 2012 12:08 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Account issue and arerr 330
  
  

 ** 

 Hello all,

  

 I have an individual user that was set as an administrator with a fixed 
 license. We were doing some changes and the person doesn’t need 
 administrator any more so we set the privs the same as any other typical 
 support person (Incident/Change user, asset viewer). I then changed their 
 license from a fixed to floating. They then could not update any of their 
 tickets.

  

 I changed their account back to a fixed license, no luck. Then added 
 administrator back and now they’re working. I still need to remove 
 administrator/fixed licensing from their account. How can I do that while 
 making the account continue to work?

  

 We’re on AR 7.5 ITSM 7.6

  

 Thanks.

  

 These are the errors:

  

 You do not have write access to field :
 Notes (ARERR 330)
 You do not have write access to field :
 z1D_Contact (ARERR 330)
 You do not have write access to field :
 Customer (ARERR 330)
 You do not have write access to field :
 z1G_Customer_Search_Type_Msg (ARERR 330)
 You do not have write access to field :
 z1G_Contact_Name_Format (ARERR 330)
 You do not have write access to field :
 Customer Search Type (ARERR 330)
 You do not have write access to field :
 z1G_Display_CustomerInfo_Dlg (ARERR 330)
 You do not have write access to field :
 z1G Reopen Incident (ARERR 330)
 You do not have write access to field :
 z1G Enable Decision Tree (ARERR 330)
 You do not have write access to field :
 z1D_Last_Name (ARERR 330)
 You do not have write access to field :
 z1D_First_Name (ARERR 330)
 You do not have write access to field :
 z1D_Name_Format (ARERR 330)
 You do not have write access to field :
 z1G_HPDShowVendor (ARERR 330)
 You do not have write access to field :
 z1G_HPDShowFinancials (ARERR 330)
 You do not have write access to field :
 z1G_HPDShowDateSystem (ARERR 330)
 You do not have write access to field :
 z1D_PreviousAssignedCompany (ARERR 330)

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


Re: Account issue and arerr 330

2012-03-08 Thread strauss
That has been an ITSM feature for several versions now - the requirement to 
remove the support staff function completely and restore it in order to make 
significant changes to the permissions.  I think it has something to do with 
needing to delete their User record from both the User table and the user_cache 
table and then re-add them in order to get them back in sync.  We had to do 
that about once a month (maybe 10% of the user base over three years) for 300+ 
users in ARS 7.1 / ITSM 7.0.02/3.  IN every case, all of the CTM:People, User, 
and CTM:PeoplePermissionGroup records appeared to be correct, and there did not 
_appear_ to be a problem in the user_cache table, but if we hijacked the 
account password and tested it had lost all of its permissions.  Since 
upgrading to 7.6.04.01 Don only remembers having to do this once, and he thinks 
it may have been a legacy 7.1 problem that surfaced shortly after the upgrade 
for an infrequent user.  So maybe, just maybe, it was fixed by 7.6.04.0x.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing  IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 3:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Thanks. I wouldn't think that I'd have to open the hood for a simple people 
record permission modification. We're not doing anything special here and I 
assigned the user the same permissions that all our other support (non-admin) 
folks have with no luck.

We did figure out the answer and I think it was stupid. We had to use the 
Change to Non Support function on the user. This of course requires that 
there are no active tickets for the user. I then had to re-assign all their 
tickets temporarily to myself which then changes the status of each one to 
assigned. After that, I changed them to non-support, then changed them back to 
support and added the proper support group/permissions. The final step was to 
re-assign all their tickets back to them.

ventThis convoluted procedure tells me that behind the scenes, they're 
playing fast and loose with roles/permissions and aren't taking care of the 
details in a clean fashion. This should be a simple role/permission adjustment. 
Much like Microsoft cars, pull over, shut the car off, re-start the car and 
continue driving when you lose signal on an AM radio station./vent

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, March 08, 2012 11:20 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Ron,
Admin of course has access to everything.  You need to figure out what 
permissions the need OTHER than Admin to be able to update the records in 
question.  You should be able to check the permissions on the fields to figure 
out what they may be missing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

**
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn't need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they're working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We're on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330

Re: Account issue and arerr 330

2012-03-08 Thread Peters, Ron
Yeah, we’ve seen that one before and documented it and was my first attempt at 
a solution.

Here’s hoping that the latest version has this resolved.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
Sent: Thursday, March 08, 2012 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

** This does seem like a similar issue we have seen before.
Go to that user's people record and under support group tab it list all the 
support groups. Atleast one of them had to be set as default group.
Due to some bug, for some users we noticed they have no default group set and 
they were seeing the similar errors.

On Thursday, March 8, 2012 3:59:06 PM UTC-6, Peters, Ron wrote:
**
Thanks. I wouldn’t think that I’d have to open the hood for a simple people 
record permission modification. We’re not doing anything special here and I 
assigned the user the same permissions that all our other support (non-admin) 
folks have with no luck.

We did figure out the answer and I think it was stupid. We had to use the 
“Change to Non Support” function on the user. This of course requires that 
there are no active tickets for the user. I then had to re-assign all their 
tickets temporarily to myself which then changes the status of each one to 
assigned. After that, I changed them to non-support, then changed them back to 
support and added the proper support group/permissions. The final step was to 
re-assign all their tickets back to them.

ventThis convoluted procedure tells me that behind the scenes, they’re 
playing fast and loose with roles/permissions and aren’t taking care of the 
details in a clean fashion. This should be a simple role/permission adjustment. 
Much like Microsoft cars, pull over, shut the car off, re-start the car and 
continue driving when you lose signal on an AM radio station./vent

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ 
LongWing
Sent: Thursday, March 08, 2012 11:20 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Account issue and arerr 330

**
Ron,
Admin of course has access to everything.  You need to figure out what 
permissions the need OTHER than Admin to be able to update the records in 
question.  You should be able to check the permissions on the fields to figure 
out what they may be missing.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Peters, 
Ron
Sent: Thursday, March 08, 2012 12:08 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Account issue and arerr 330

**
Hello all,

I have an individual user that was set as an administrator with a fixed 
license. We were doing some changes and the person doesn’t need administrator 
any more so we set the privs the same as any other typical support person 
(Incident/Change user, asset viewer). I then changed their license from a fixed 
to floating. They then could not update any of their tickets.

I changed their account back to a fixed license, no luck. Then added 
administrator back and now they’re working. I still need to remove 
administrator/fixed licensing from their account. How can I do that while 
making the account continue to work?

We’re on AR 7.5 ITSM 7.6

Thanks.

These are the errors:

You do not have write access to field :
Notes (ARERR 330)
You do not have write access to field :
z1D_Contact (ARERR 330)
You do not have write access to field :
Customer (ARERR 330)
You do not have write access to field :
z1G_Customer_Search_Type_Msg (ARERR 330)
You do not have write access to field :
z1G_Contact_Name_Format (ARERR 330)
You do not have write access to field :
Customer Search Type (ARERR 330)
You do not have write access to field :
z1G_Display_CustomerInfo_Dlg (ARERR 330)
You do not have write access to field :
z1G Reopen Incident (ARERR 330)
You do not have write access to field :
z1G Enable Decision Tree (ARERR 330)
You do not have write access to field :
z1D_Last_Name (ARERR 330)
You do not have write access to field :
z1D_First_Name (ARERR 330)
You do not have write access to field :
z1D_Name_Format (ARERR 330)
You do not have write access to field :
z1G_HPDShowVendor (ARERR 330)
You do not have write access to field :
z1G_HPDShowFinancials (ARERR 330)
You do not have write access to field :
z1G_HPDShowDateSystem (ARERR 330)
You do not have write access to field :
z1D_PreviousAssignedCompany (ARERR 330)
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12