Re: Ad hoc Task sequencing.

[Hennigan, Sandra]

The Sequence field is hidden on the Task form. Unhide if you want users to 
change the sequence of a set of Tasks. I put the field on the Assignment page, 
under the Notify Assignee field.

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ken Pritchard
Sent: Friday, September 20, 2013 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Ad hoc Task sequencing.

**
There is a field on the task form for sequence - you could let the users set 
that when they create the Ad-Hoc task.  If the tasks are part of a change, 
there are also arrows on the right side of the task window that allows you to 
move the sequence of the task up or down.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, September 20, 2013 3:47 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Ad hoc Task sequencing.

**
Hi All & TGIF,

Typically it is Friday afternoon when things get quiet and I have the 
opportunity to dig a little deeper into how ITSM works under the hood. Today 
the topic is ad hoc tasks and sequencing. If I create a task, it gets assigned 
Sequence 1. If I create another task, it gets assigned Sequence 2.  Task 2 only 
gets assigned after task 1 is closed. This is pretty cool but is not always 
what I want to do.  In some cases I might want both task out at the same time 
so they should both be Sequence 1. Or I might have realized that the second 
task I created needs to be completed first.

So the question is: how do you manage the sequencing on a ad hoc task? Either 
as a default or at runtime. I have been through the documentation and Customer 
Config and have not stumbled upon the answer.

ARS 7.6.04 SP3
ITSM 7.6.04 SP3

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Continual Service Improvement
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com<mailto:mbritt...@navisite.com>
Office: 315-634-9337
Mobile: 315-882.5360
[email-Logo-031813]



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Re: Ad hoc Task sequencing.

[Ken Pritchard]

There is a field on the task form for sequence - you could let the users set
that when they create the Ad-Hoc task.  If the tasks are part of a change,
there are also arrows on the right side of the task window that allows you
to move the sequence of the task up or down.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, September 20, 2013 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Ad hoc Task sequencing.

 

** 

Hi All & TGIF,

 

Typically it is Friday afternoon when things get quiet and I have the
opportunity to dig a little deeper into how ITSM works under the hood. Today
the topic is ad hoc tasks and sequencing. If I create a task, it gets
assigned Sequence 1. If I create another task, it gets assigned Sequence 2.
Task 2 only gets assigned after task 1 is closed. This is pretty cool but is
not always what I want to do.  In some cases I might want both task out at
the same time so they should both be Sequence 1. Or I might have realized
that the second task I created needs to be completed first.

 

So the question is: how do you manage the sequencing on a ad hoc task?
Either as a default or at runtime. I have been through the documentation and
Customer Config and have not stumbled upon the answer.

 

ARS 7.6.04 SP3

ITSM 7.6.04 SP3

 

Thanks

Mark

 

 

Mark Brittain

Remedy Developer

ITILv3 Continual Service Improvement

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com <mailto:mbritt...@navisite.com> 

Office: 315-634-9337

Mobile: 315-882.5360



 

 

  _  

This E-mail and any of its attachments may contain Time Warner Cable
proprietary information, which is privileged, confidential, or subject to
copyright belonging to Time Warner Cable. This E-mail is intended solely for
the use of the individual or entity to which it is addressed. If you are not
the intended recipient of this E-mail, you are hereby notified that any
dissemination, distribution, copying, or action taken in relation to the
contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
E-mail and any printout.

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Ad hoc Task sequencing.

[Brittain, Mark]

Hi All & TGIF,

Typically it is Friday afternoon when things get quiet and I have the 
opportunity to dig a little deeper into how ITSM works under the hood. Today 
the topic is ad hoc tasks and sequencing. If I create a task, it gets assigned 
Sequence 1. If I create another task, it gets assigned Sequence 2.  Task 2 only 
gets assigned after task 1 is closed. This is pretty cool but is not always 
what I want to do.  In some cases I might want both task out at the same time 
so they should both be Sequence 1. Or I might have realized that the second 
task I created needs to be completed first.

So the question is: how do you manage the sequencing on a ad hoc task? Either 
as a default or at runtime. I have been through the documentation and Customer 
Config and have not stumbled upon the answer.

ARS 7.6.04 SP3
ITSM 7.6.04 SP3

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Continual Service Improvement
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-634-9337
Mobile: 315-882.5360
[cid:image001.gif@01CEB616.E5DDFEF0]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"
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