Re: Add Status Reason for use on Asset UI
Thank you for the assistance - here is what I did to successfully add and use new attributes in the Status Reason field. 1. Add the new Status Reason attribute(s) in the field called Status Reason(100150) on form AST:Attribute. Make a note of each new Status Reason attribute ID. 2. Add a record to the SYS:Status Reason Menu Items form. For CI records, the Form Name is BMC.CORE:BMC_BaseElement. Character Field Value, select the number equivalent of the Status value then type the word for the corresponding numeric value. NOTE: remember that the first Status attribute numeric value is 0 (zero). For the Selection Code* field, use the new Status Reason attribute ID. 3. Clear the server cache and have users clear their browser cache. 4. Set a CI with one of the new Status Reason attributes. Check that the field values are reflected on join form. BTW: I added Lost, Stolen, Need to Find, Damaged, Surplus Pending. This allows our team to use the Status value as appropriate and select a defining Status Reason. Sandra Hennigan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vyom Labs Support Sent: Wednesday, November 27, 2013 6:44 AM To: arslist@ARSLIST.ORG Subject: Re: Add Status Reason for use on Asset UI ** Hi, If you want to add status reason then you have to follow below steps: 1. Add a record to the SYS:Status Reason Menu Items form 2.Add status reasons in field called Status Reason(100150) on AST:Attribute 3.Open the respective join form delete the Status Reason field from form(in this case AST:BaseElement ) (Note : We have to Convert respective form to custom from base because we are getting error no delete flag is enabled on regular form ) 4. Again add the that field from AST:Attribute in that join 5.then check the field values are reflected on join form or not Then When you create records status reason value will save on form . :) Regards, ITSM Support (Bhagyashri Jogdand) Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email]http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabshttp://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Wednesday, November 27, 2013 2:36 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add Status Reason for use on Asset UI ** This would now be a field on the AST:Attributes form. Part of the architecture change for AM/CMDB is to move asset lifecycle fields to this form and out of the CMDB. We modified the field (through overlay) directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, November 26, 2013 3:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Add Status Reason for use on Asset UI ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I need to add new Status Reason attributes for use on Asset UI records. The directions I have found pertain to Incident, Change or Work Order. The directions have you add a attribute to the Status Reason_Hidden field on the form then add a record to the SYS:Status Reason Menu Items form. I have not found directions for adding new Status Reason for Asset UIs and could not find a corresponding Status Reason_Hidden field on the BMC Base Element form. I added a record for the new Status Reason on the SYS:Status Reason Menu Items form. The new Status Reason can be selected on any Asset UI but when the record is saved, the selected Status Reason does not save. Assistance appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Status Reason for use on Asset UI
Hi, If you want to add status reason then you have to follow below steps: 1. Add a record to the SYS:Status Reason Menu Items form 2.Add status reasons in field called Status Reason(100150) on AST:Attribute 3.Open the respective join form delete the Status Reason field from form(in this case AST:BaseElement ) (Note : We have to Convert respective form to custom from base because we are getting error no delete flag is enabled on regular form ) 4. Again add the that field from AST:Attribute in that join 5.then check the field values are reflected on join form or not Then When you create records status reason value will save on form . :) Regards, ITSM Support (Bhagyashri Jogdand) Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email] http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?t ype=nodenode=7583733i=0 || Web Site: www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#%21/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Smerz, Christian Sent: Wednesday, November 27, 2013 2:36 AM To: arslist@ARSLIST.ORG Subject: Re: Add Status Reason for use on Asset UI ** This would now be a field on the AST:Attributes form. Part of the architecture change for AM/CMDB is to move asset lifecycle fields to this form and out of the CMDB. We modified the field (through overlay) directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, November 26, 2013 3:01 PM To: arslist@ARSLIST.ORG Subject: Add Status Reason for use on Asset UI ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I need to add new Status Reason attributes for use on Asset UI records. The directions I have found pertain to Incident, Change or Work Order. The directions have you add a attribute to the Status Reason_Hidden field on the form then add a record to the SYS:Status Reason Menu Items form. I have not found directions for adding new Status Reason for Asset UIs and could not find a corresponding Status Reason_Hidden field on the BMC Base Element form. I added a record for the new Status Reason on the SYS:Status Reason Menu Items form. The new Status Reason can be selected on any Asset UI but when the record is saved, the selected Status Reason does not save. Assistance appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Add Status Reason for use on Asset UI
Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I need to add new Status Reason attributes for use on Asset UI records. The directions I have found pertain to Incident, Change or Work Order. The directions have you add a attribute to the Status Reason_Hidden field on the form then add a record to the SYS:Status Reason Menu Items form. I have not found directions for adding new Status Reason for Asset UIs and could not find a corresponding Status Reason_Hidden field on the BMC Base Element form. I added a record for the new Status Reason on the SYS:Status Reason Menu Items form. The new Status Reason can be selected on any Asset UI but when the record is saved, the selected Status Reason does not save. Assistance appreciated. Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Status Reason for use on Asset UI
This would now be a field on the AST:Attributes form. Part of the architecture change for AM/CMDB is to move asset lifecycle fields to this form and out of the CMDB. We modified the field (through overlay) directly. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra Sent: Tuesday, November 26, 2013 3:01 PM To: arslist@ARSLIST.ORG Subject: Add Status Reason for use on Asset UI ** Windows 2008 r2 Oracle 11g ARS 8.1 ITSM 8.1 I need to add new Status Reason attributes for use on Asset UI records. The directions I have found pertain to Incident, Change or Work Order. The directions have you add a attribute to the Status Reason_Hidden field on the form then add a record to the SYS:Status Reason Menu Items form. I have not found directions for adding new Status Reason for Asset UIs and could not find a corresponding Status Reason_Hidden field on the BMC Base Element form. I added a record for the new Status Reason on the SYS:Status Reason Menu Items form. The new Status Reason can be selected on any Asset UI but when the record is saved, the selected Status Reason does not save. Assistance appreciated. Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ This message (including any attachments) is confidential and intended for a specific individual and purpose. If you are not the intended recipient, please notify the sender immediately and delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
