No, it is not. Sorry I omitted that from my original email. It does live
on the same physical hardware (AIX) as the Remedy and RKM db's although
they are each in their own instance (Oracle 10gR2)
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
strauss stra...@unt.edu
To:
arslist@ARSLIST.ORG
Date:
09/23/2009 03:22 PM
Subject:
Re: AlarmPoint system for ITSM 7
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
Is your database on one of the two servers?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of Tony Worthington
Sent: Wednesday, September 23, 2009 3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: AlarmPoint system for ITSM 7
** Chris -
We use two IBM xSeries 3850's with 8 cpu's each. Each has a T1 card,
connected to a fractional T1 (8 channels each.) Your hardware will be
determined by load (clearly) and connectivity requirements (the T1 cards
are full length.) AlarmPoint has a sizing spreadsheet they can walk
through with you to size cpu/disk/memory. Our servers are beefy enough to
support both the notification server component, and the web front end. AP
recommends that they be split, but we've had no issues.
Our integration is somewhat custom, due to the fact we launched our
project over a year ago (prior to some of their ootb integrations) and had
some very specific requirements. My understanding is that they have both
ootb SD and CM integrations available today.
Feel free to contact me off-list if you need further details on topics
such as telecom connectivity, paging methods, and DR/HA options.
Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores
N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262)
703-7763 | e-mail: tony.worthing...@kohls.com
From:
strauss stra...@unt.edu
To:
arslist@ARSLIST.ORG
Date:
09/23/2009 02:32 PM
Subject:
AlarmPoint system for ITSM 7
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
Can anyone out there running AlarmPoint with ITSM 7.x give me some
pointers on what hardware you have to put under it (AlarmPoint), and what
software modules you need from them to properly support ITSM 7.x?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
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**
CONFIDENTIALITY NOTICE:
This is a transmission from Kohl's Department Stores, Inc.
and may contain information which is confidential and proprietary.
If you are not the addressee, any disclosure, copying or distribution or use of
the contents of this message is expressly prohibited.
If you have received this transmission in error, please destroy it and notify
us immediately at 262-703-7000.
CAUTION:
Internet and e-mail communications are Kohl's property and Kohl's reserves the
right to retrieve and read any message created, sent and received. Kohl's
reserves the right to monitor messages by authorized Kohl's Associates at any
time
without any further consent.
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