Re: Another SLM Question
There's an SLM tab with a table that lists the applicable service targets, showing the status of each. The table references the Service targets you have established, and these are stored in the SLA module. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Wednesday, December 17, 2008 6:03 PM To: arslist@ARSLIST.ORG Subject: Another SLM Question ** Hi All currently we have 2 Service Targets defined. One is for Acknowledgement of Incidents and another for Resolving of Incidents. The SLA Status field gives the following values Service Target Breached and All Service Targets Breached My question is this, when it says Service Target Breached, obviously only 1 target has been breached, how to find out which Target has been breached? Does the SLM Module store this value somewhere and if so where/ ARS 7.01 SLM 7.1 Many thanks as usual for all your help Shafqat Ayaz __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Another SLM Question
It might be different in SLM 7.1 (we run 7.0 at the moment), but try SLM:Measurement or SLM:MeasurementSVT if you want to report on this data. Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Wednesday, December 17, 2008 6:03 PM To: arslist@ARSLIST.ORG Subject: Another SLM Question ** Hi All currently we have 2 Service Targets defined. One is for Acknowledgement of Incidents and another for Resolving of Incidents. The SLA Status field gives the following values Service Target Breached and All Service Targets Breached My question is this, when it says Service Target Breached, obviously only 1 target has been breached, how to find out which Target has been breached? Does the SLM Module store this value somewhere and if so where/ ARS 7.01 SLM 7.1 Many thanks as usual for all your help Shafqat Ayaz __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Another SLM Question
Hi All currently we have 2 Service Targets defined. One is for Acknowledgement of Incidents and another for Resolving of Incidents. The SLA Status field gives the following values Service Target Breached and All Service Targets Breached My question is this, when it says Service Target Breached, obviously only 1 target has been breached, how to find out which Target has been breached? Does the SLM Module store this value somewhere and if so where/ ARS 7.01 SLM 7.1 Many thanks as usual for all your help Shafqat Ayaz ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
