Good afternoon, My users are being very irritated by something that seems like it should be simple, but isn't working right in ITSM 7.6.4 SP2.
Here is the use case: 1. From a CRQ that is open on your screen, click the "Create Relationship to" menu under "Quick Action". 2. Select "Infrastructure Change". 3. On this window, enter the Infrastructure Change ID of another CRQ. 4. The result comes up, but the ID field is blank. Title and Excerpt are not. 5. Select the result that came up. 6. Click the "Relate" button at the bottom of the form. In my system, the result is an error message saying, "To relate an entry to: Infrastructure Change, first search for the Infrastructure Change using any combination of the search criteria. When the Infrastructure Change is found, select the corresponding entry in the table, then click Relate. (ARERR 2340050)" which is generic. We have a workaround by clicking on "Advanced Search" and manually relating it that way. Also it seems to work if we search on the text of the Summary or Notes fields instead of the actual Infrastructure Change ID. Has anyone else experienced this, and if so, have you solved it? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
