Re: Changing the view

[Joe Martin D'Souza]

Mark,

I suspect it fires that active link every time it opens that window, and runs 
into an endless loop..

To close the loop I would add

$CLIENT-TYPE$ = 9 AND $VUI$ != “WebView”

This will mean that when the WebView really opens that AL will test false and 
not execute its If Action...

Hope this helps...

Cheers

Joe

From: Brittain, Mark 
Sent: Wednesday, April 06, 2011 2:58 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Changing the view

** 
Hi All,

 

I am baffled with this one. I have a custom named “Test Form” which contains a 
lot of fields and is pretty ugly. I created a view called WebView which is a 
cleaned up version. What want to do is display WebView when the user is using 
the web client.  I attempting to use an active link with a qualification 
$CLIENT-TYPE$ = 9. If the active link only displays a message it works fine. If 
I attempt an open window then it hangs and on the bottom of browser it flashes 
that it is downloading the http…..

 

I have tried display, window opened, window loaded and have not found the right 
combination.

 

ARS 6.3 patch 20

Mid-tier 6.3 patch 20

IE 8

 

Can someone help me out with this? 

 

Thanks

Mark

 


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office) 
(315) 317.2897 (Cell) 

 




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Changing the view

[Brittain, Mark]

Hi All,

I am baffled with this one. I have a custom named "Test Form" which contains a 
lot of fields and is pretty ugly. I created a view called WebView which is a 
cleaned up version. What want to do is display WebView when the user is using 
the web client.  I attempting to use an active link with a qualification 
$CLIENT-TYPE$ = 9. If the active link only displays a message it works fine. If 
I attempt an open window then it hangs and on the bottom of browser it flashes 
that it is downloading the http.

I have tried display, window opened, window loaded and have not found the right 
combination.

ARS 6.3 patch 20
Mid-tier 6.3 patch 20
IE 8

Can someone help me out with this?

Thanks
Mark


Mark Brittain
Remedy Developer
NaviSite
mbritt...@navisite.com
(315) 453-2912 x5335 (Office)
(315) 317.2897 (Cell)



This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"