Re: Customize Email From

[Longwing, Lj]

agreed :)


On Mon, Aug 26, 2013 at 11:47 AM, Brittain, Mark wrote:

> **
>
> Hi LJ,
>
> ** **
>
> I can modify the NTE:NTS:Email_200_anual_NT filter to have a custom from
> address which is painless. That will get me past this requirement. If I
> need to have multiple custom from addresses like I had is ARS 6.3, that
> will be a bit of work. 
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Longwing, Lj
> *Sent:* Monday, August 26, 2013 11:23 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Customize Email From
>
> ** **
>
> ** 
>
> Mark, 
>
> I know that you can define which outgoing email box you want to use when
> sending, either through push to the email form, or via notify action...but
> I don't know if there is a provision for it OOTB.
>
> ** **
>
> On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark 
> wrote:
>
> ** 
>
> Hi All,
>
>  
>
> Is there an easy way to configure different from addresses when sending a
> manual email  from an Incident or Change? Of course there is a default from
> address in the mailbox configuration and for automated emails
> (Create/Closed/Assigned, etc). However in situations where a manual email
> is sent, the address needs to be different. Might be from the user or from
> another address. I have looked at the documentation, and have run the
> active link and filter logging. Not finding it. 
>
>  
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
>  
>
> Mark
>
>  
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Continual Service Improvement
>
> *NaviSite – **A Time Warner Cable Company*
>
> mbritt...@navisite.com
>
> Office: 315-634-9337
>
> Mobile: 315-882.5360
>
> 
>
>  
>
> ** **
> --
>
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
>
> ** **
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_ 
> --
>
> This e-mail is the property of NaviSite, Inc. It is intended only for the
> person or entity to which it is addressed and may contain information that
> is privileged, confidential, or otherwise protected from disclosure.
> Distribution or copying of this e-mail, or the information contained
> herein, to anyone other than the intended recipient is prohibited.
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: Customize Email From

[Brittain, Mark]

Hi LJ,

I can modify the NTE:NTS:Email_200_anual_NT filter to have a custom from 
address which is painless. That will get me past this requirement. If I need to 
have multiple custom from addresses like I had is ARS 6.3, that will be a bit 
of work.

Thanks
Mark

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Monday, August 26, 2013 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: Customize Email From

**
Mark,
I know that you can define which outgoing email box you want to use when 
sending, either through push to the email form, or via notify action...but I 
don't know if there is a provision for it OOTB.

On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark 
mailto:mbritt...@navisite.com>> wrote:
**
Hi All,

Is there an easy way to configure different from addresses when sending a 
manual email  from an Incident or Change? Of course there is a default from 
address in the mailbox configuration and for automated emails 
(Create/Closed/Assigned, etc). However in situations where a manual email is 
sent, the address needs to be different. Might be from the user or from another 
address. I have looked at the documentation, and have run the active link and 
filter logging. Not finding it.

ARS 7.6.04
ITSM 7.6.04

Mark

Mark Brittain
Remedy Developer
ITILv3 Continual Service Improvement
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com<mailto:mbritt...@navisite.com>
Office: 315-634-9337
Mobile: 315-882.5360



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

This e-mail is the property of NaviSite, Inc. It is intended only for the 
person or entity to which it is addressed and may contain information that is 
privileged, confidential, or otherwise protected from disclosure. Distribution 
or copying of this e-mail, or the information contained herein, to anyone other 
than the intended recipient is prohibited.

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Customize Email From

[Brittain, Mark]

Hi All,

Is there an easy way to configure different from addresses when sending a 
manual email  from an Incident or Change? Of course there is a default from 
address in the mailbox configuration and for automated emails 
(Create/Closed/Assigned, etc). However in situations where a manual email is 
sent, the address needs to be different. Might be from the user or from another 
address. I have looked at the documentation, and have run the active link and 
filter logging. Not finding it.

ARS 7.6.04
ITSM 7.6.04

Mark

Mark Brittain
Remedy Developer
ITILv3 Continual Service Improvement
NaviSite - A Time Warner Cable Company
mbritt...@navisite.com
Office: 315-634-9337
Mobile: 315-882.5360
[cid:image001.gif@01CEA24D.C5185210]



This E-mail and any of its attachments may contain Time Warner Cable 
proprietary information, which is privileged, confidential, or subject to 
copyright belonging to Time Warner Cable. This E-mail is intended solely for 
the use of the individual or entity to which it is addressed. If you are not 
the intended recipient of this E-mail, you are hereby notified that any 
dissemination, distribution, copying, or action taken in relation to the 
contents of and attachments to this E-mail is strictly prohibited and may be 
unlawful. If you have received this E-mail in error, please notify the sender 
immediately and permanently delete the original and any copy of this E-mail and 
any printout.

___
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<>

Re: Customize Email From

[Longwing, Lj]

Mark,
I know that you can define which outgoing email box you want to use when
sending, either through push to the email form, or via notify action...but
I don't know if there is a provision for it OOTB.


On Mon, Aug 26, 2013 at 9:18 AM, Brittain, Mark wrote:

> **
>
> Hi All,
>
> ** **
>
> Is there an easy way to configure different from addresses when sending a
> manual email  from an Incident or Change? Of course there is a default from
> address in the mailbox configuration and for automated emails
> (Create/Closed/Assigned, etc). However in situations where a manual email
> is sent, the address needs to be different. Might be from the user or from
> another address. I have looked at the documentation, and have run the
> active link and filter logging. Not finding it. 
>
> ** **
>
> ARS 7.6.04
>
> ITSM 7.6.04
>
> ** **
>
> Mark
>
> ** **
>
> *Mark Brittain*
>
> Remedy Developer
>
> ITILv3 Continual Service Improvement
>
> *NaviSite – **A Time Warner Cable Company***
>
> mbritt...@navisite.com
>
> Office: 315-634-9337**
>
> Mobile: 315-882.5360
>
> [image: email-Logo-031813]
>
> ** **
>
> --
> This E-mail and any of its attachments may contain Time Warner Cable
> proprietary information, which is privileged, confidential, or subject to
> copyright belonging to Time Warner Cable. This E-mail is intended solely
> for the use of the individual or entity to which it is addressed. If you
> are not the intended recipient of this E-mail, you are hereby notified that
> any dissemination, distribution, copying, or action taken in relation to
> the contents of and attachments to this E-mail is strictly prohibited and
> may be unlawful. If you have received this E-mail in error, please notify
> the sender immediately and permanently delete the original and any copy of
> this E-mail and any printout.
>  _ARSlist: "Where the Answers Are" and have been for 20 years_

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