Dealing with stolen Assets
Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
I generally sell...err...I mean look for them on eBay. [?] Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, *Shawn Pierson * Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are 33E.png
Re: Dealing with stolen Assets
When we were using ITSM 5.6 and Asset Management 5.6 we had added a status option to AST:Asset and AST:Component of Stolen and trained our users to use that to indicate that the Asset was stolen. Now that were are on ITSM 7.02 with CMDB 2.01 we were advised to shy away from any changes to the CMDB Classes so we decided to use the Transferred status to signify stolen assets/CIs. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
This looks like it may be the best option for us as well. It's simple and seems to make sense since the location really did change. We also have no tie between our financial system and Remedy at this point, and the only part we are looking at integrating at this time are related to purchasing of new equipment, so this wouldn't affect it. Thanks for your help, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, June 10, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets ** We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
I created a filter for our homegrown assets form. Whenever someone modifies the record with a status of Stolen or Missing, it notifies our property custodian - just in case the item becomes found. The custodian can contact the last-modified-by to determine the item's status. The Stolen/Missing record stays until we go through a certification process with our Finance Accounting office - usually after 2 or 3 years just to make sure it is not out there somewhere - after which it moves from Stolen/Missing to a Removed status. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, June 10, 2009 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets This looks like it may be the best option for us as well. It's simple and seems to make sense since the location really did change. We also have no tie between our financial system and Remedy at this point, and the only part we are looking at integrating at this time are related to purchasing of new equipment, so this wouldn't affect it. Thanks for your help, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Marsh, Lee Sent: Wednesday, June 10, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Dealing with stolen Assets ** We created 2 standard locations/sites called LOST and STOLEN. We start with moving the assets to one of those sites once the asset is reported. We then process the item through the security protocol which varies with the class of the device. General the LOST/STOLEN process are document in Work Info records: Evidence of a theft is documented in the work info record for the asset including a police report number. Details of the how the device was lost is also processed (Fell over board on vacation) in the work info records. If IM, CM, or Task Management record are generated in the process they are related to the CI. For example the remote wipe and delete service task complete by operations for a lost Black Berry. This works for us; however, our financials are not integrated at this time with Remedy. Hope this helps, Lee Marsh * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-528-1749 Email: lee.ma...@usdoj.gov * -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Sent: Wednesday, June 10, 2009 11:50 AM To: arslist@ARSLIST.ORG Subject: Dealing with stolen Assets ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Private and confidential as detailed here http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Dealing with stolen Assets
** I suppose you could add a status reason under the End of Life status for "Stolen." I believe the industry term, though, is "Shrinkage."--- On Wed, 6/10/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.comSubject: Re: Dealing with stolen AssetsTo: arslist@ARSLIST.ORGDate: Wednesday, June 10, 2009, 12:26 PM ** I generally sell...err...I mean look for them on eBay. Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon..net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Dealing with stolen Assets
That second half made me laugh... :-) Thanks! Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Louise Van Hine lvanh...@yahoo.com To: arslist@ARSLIST.ORG Date: 06/10/2009 03:55 PM Subject: Re: Dealing with stolen Assets Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** I suppose you could add a status reason under the End of Life status for Stolen. I believe the industry term, though, is Shrinkage. --- On Wed, 6/10/09, Rick Cook remedyr...@gmail.com wrote: From: Rick Cook remedyr...@gmail.com Subject: Re: Dealing with stolen Assets To: arslist@ARSLIST.ORG Date: Wednesday, June 10, 2009, 12:26 PM ** I generally sell...err...I mean look for them on eBay. Seriously, though, from an accounting standpoint they have to be written off, so I would involve your accounting department in this discussion, to be sure that you are tracking them the same way they are, which might come in handy during audit time. Rick On Wed, Jun 10, 2009 at 8:49 AM, Pierson, Shawn shawn.pier...@sug.com wrote: ** Good morning, I was wondering what you all view as the best practice for dealing with assets that have been stolen, in as much as tracking that in Asset Management. How do your companies deal with this? Thanks, Shawn Pierson Remedy Developer | Southern Union 5444 Westheimer Rd. Houston, TX 77056 | 713.989.7226 Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon..net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpegimage/png
