I would just keep it OOB and have the user Highlight and Select instead
of Highlight and Double Click.
Selling point? One less mouse click!
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Robert Fults
Sent: Wednesday, November 18, 2009 1:59 PM
To: arslist@ARSLIST.ORG
Subject: Double-Click to select incident template
**
A question came up about this on the BMC Communities board today, I
thought it was good idea so I implemented it.
Requirement:
Support Staff wants to be able to double-click incident template on the
Incident Template Selection and have it populate the incident instead of
having to press the select button.
Solution:
You need to deselect the Return/Table or Level Dbl-Clk option in HPD:HTU
Details_100_OpenDiag. You then select that option to run on the field
z2TH Template Selection in the 5 Active Links that start with
HPD:HTU:Select.
Sincerely,
Robert Fults
Remedy Dev.
Florida International University
Email: rfu...@fiu.edu
http://uts.fiu.edu
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