Re: Email Engine Unicode?
I'm going to have someone from Asia/Pac try it as well to see if they get the same results... Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, October 29, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Unicode? ** Sorry, I sent my version in another email, but it got lost. ARS 7.1 p7 Oracle Windows 2003 Email Engine 7.1 p7 as well. The Chinese characters are in the Plain Text Body tab of the AR System Email Messages record. (of course I can only see the Chinese characters when I'm in the Mid Tier and not on the client) :) This has me perplexed! Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 28, 2009 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Unicode? ** In the Email Messages form are the inbound Chinese characters in the Plain Text Body or the HTML body? Also what version ARS and database (and did you install with Chinese Unicode support)? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, October 27, 2009 1:26 PM To: arslist@ARSLIST.ORG Subject: Email Engine Unicode? ** We have people that create tickets by creating an email and sending to our system. i.e (this is just a portion). I've X'd out the sensitive info…. Schema: Log Call Server: XXX.com Login: XXX Password: X Action: Submit Call Type !536870992!: REQUEST Priority !630100050!: PR6 Network ID* !630100045!: US052825 Building !536870943!: 161 Details !630100060!: Test for Unicode. 泰科电子资讯系统联络人 When they send this to our system, the AR System Email Messages INBOUND email message shows the Chinese Characters, but when the data is pushed over into the Log Call form, the Chinese Characters are turned into ??'s. Is this something that we can fix? It seems like it's breaking down when they email is getting parsed and moved into the Log Call form. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Email Engine Unicode?
Sorry, I sent my version in another email, but it got lost. ARS 7.1 p7 Oracle Windows 2003 Email Engine 7.1 p7 as well. The Chinese characters are in the Plain Text Body tab of the AR System Email Messages record. (of course I can only see the Chinese characters when I'm in the Mid Tier and not on the client) :) This has me perplexed! Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, October 28, 2009 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: Email Engine Unicode? ** In the Email Messages form are the inbound Chinese characters in the Plain Text Body or the HTML body? Also what version ARS and database (and did you install with Chinese Unicode support)? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, October 27, 2009 1:26 PM To: arslist@ARSLIST.ORG Subject: Email Engine Unicode? ** We have people that create tickets by creating an email and sending to our system. i.e (this is just a portion). I've X'd out the sensitive info…. Schema: Log Call Server: XXX.com Login: XXX Password: X Action: Submit Call Type !536870992!: REQUEST Priority !630100050!: PR6 Network ID* !630100045!: US052825 Building !536870943!: 161 Details !630100060!: Test for Unicode. 泰科电子资讯系统联络人 When they send this to our system, the AR System Email Messages INBOUND email message shows the Chinese Characters, but when the data is pushed over into the Log Call form, the Chinese Characters are turned into ??'s. Is this something that we can fix? It seems like it's breaking down when they email is getting parsed and moved into the Log Call form. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Email Engine Unicode?
In the Email Messages form are the inbound Chinese characters in the Plain Text Body or the HTML body? Also what version ARS and database (and did you install with Chinese Unicode support)? Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Tuesday, October 27, 2009 1:26 PM To: arslist@ARSLIST.ORG Subject: Email Engine Unicode? ** We have people that create tickets by creating an email and sending to our system. i.e (this is just a portion). I've X'd out the sensitive info…. Schema: Log Call Server: XXX.com Login: XXX Password: X Action: Submit Call Type !536870992!: REQUEST Priority !630100050!: PR6 Network ID* !630100045!: US052825 Building !536870943!: 161 Details !630100060!: Test for Unicode. 泰科电子资讯系统联络人 When they send this to our system, the AR System Email Messages INBOUND email message shows the Chinese Characters, but when the data is pushed over into the Log Call form, the Chinese Characters are turned into ??'s. Is this something that we can fix? It seems like it's breaking down when they email is getting parsed and moved into the Log Call form. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com
Email Engine Unicode?
We have people that create tickets by creating an email and sending to our system. i.e (this is just a portion). I've X'd out the sensitive info…. Schema: Log Call Server: XXX.com Login: XXX Password: X Action: Submit Call Type !536870992!: REQUEST Priority !630100050!: PR6 Network ID* !630100045!: US052825 Building !536870943!: 161 Details !630100060!: Test for Unicode. 泰科电子资讯系统联络人 When they send this to our system, the AR System Email Messages INBOUND email message shows the Chinese Characters, but when the data is pushed over into the Log Call form, the Chinese Characters are turned into ??'s. Is this something that we can fix? It seems like it's breaking down when they email is getting parsed and moved into the Log Call form. Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com
