Re: Error while submitting incident
Do you have pop-up blockers enabled? I see this error frequently now when people fail to disable pop-up blockers before using Remedy. Things still seemed to work when then enabled in IE 6 (you could just ignore the pop-up telling you that you needed to disable them), but not in 7 or 8. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Tuesday, June 15, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Error while submitting incident ** Hi, I get an error while submitting an Incident through web using IE 7 browser. This does not happen from other browsers. Caught Exception: Object doesn't support this property or method Has anybody encountered such an error? ARS 7.5, ITSM 7.5, IE 7 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error while submitting incident
I have seen this with pop-up blockers, and it is also a common error if the Customer field is left blank. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Monday, June 21, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: Re: Error while submitting incident ** Do you have pop-up blockers enabled? I see this error frequently now when people fail to disable pop-up blockers before using Remedy. Things still seemed to work when then enabled in IE 6 (you could just ignore the pop-up telling you that you needed to disable them), but not in 7 or 8. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla Sent: Tuesday, June 15, 2010 2:10 PM To: arslist@ARSLIST.ORG Subject: Error while submitting incident ** Hi, I get an error while submitting an Incident through web using IE 7 browser. This does not happen from other browsers. Caught Exception: Object doesn't support this property or method Has anybody encountered such an error? ARS 7.5, ITSM 7.5, IE 7 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error while submitting incident
I found what the problem was. I had 2 of my ARS in Server Group connected to a load balancer. I logged in directly to the secondary Remedy server instead of going through the load balancer to create the people records. This had corrupted the user profiles. This was causing the error. When I deleted these people records and recreated them, it worked fine. Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 On Mon, Jun 21, 2010 at 9:28 PM, Shane Buchholz sha...@samhealth.orgwrote: ** I have seen this with pop-up blockers, and it is also a common error if the Customer field is left blank. Thanks, Shane Buchholz Systems Analyst II - Remedy Information Services Operations Samaritan Health Services *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Lyle Taylor *Sent:* Monday, June 21, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error while submitting incident ** Do you have pop-up blockers enabled? I see this error frequently now when people fail to disable pop-up blockers before using Remedy. Things still seemed to work when then enabled in IE 6 (you could just ignore the pop-up telling you that you needed to disable them), but not in 7 or 8. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *SriSamSri Appecherla *Sent:* Tuesday, June 15, 2010 2:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Error while submitting incident ** Hi, I get an error while submitting an Incident through web using IE 7 browser. This does not happen from other browsers. *Caught Exception: Object doesn't support this property or method* Has anybody encountered such an error? ARS 7.5, ITSM 7.5, IE 7 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Error while submitting incident
Whenever I get errors like that, i always test against firefox too to see if that error is universal. Doublecheck all your Javascript browser security settings. On Jun 15, 3:10 pm, SriSamSri Appecherla appecherla@gmail.com wrote: Hi, I get an error while submitting an Incident through web using IE 7 browser. This does not happen from other browsers. *Caught Exception: Object doesn't support this property or method* ** Has anybody encountered such an error? ARS 7.5, ITSM 7.5, IE 7 Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
