RESOLVED: Flashboards and Email Service Wont Start
Thanks Parshuram Copying the msvcr100.dll from jre7 installation to the C:\Program Files\BMC Software\ARSystem\AREmail folder as well as flashboard folder fixed the issue. Date: Tue, 18 Feb 2014 00:42:41 -0600 From: parshuram_walunj...@bmc.com Subject: Re: Flashboards and Email Service Wont Start To: arslist@ARSLIST.ORG ** If you are using JRE 7 then JRE 7 is expecting msvcr100.dll should be in path. Following are 2 ways to solve your problem.1) You need to copy msvcr100.dll from jre7 installation to in C:\Program Files\BMC Software\ARSystem\AREmail folder as well as flashboard folder.OR 2) You can set env PATH variable to till jre7 bin folder.Also refer this link .https://communities.bmc.com/thread/90885 Hope this helps you. Parshuram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: 18 February 2014 3:42:AM To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start ** ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as expected. These are the steps I took.I uninstalled jre6 and installed jre7I updated the armonitor.log and replaced jre6 with jre7I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7I updated the jvm.dll path in the registry. under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Server The error in the event viewer shows Could not load the Java Virtual Machine Am I missing some other file that needs updated? Thanks in advance. Kevin _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Flashboards and Email Service Wont Start
ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as expected. These are the steps I took. I uninstalled jre6 and installed jre7I updated the armonitor.log and replaced jre6 with jre7I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7I updated the jvm.dll path in the registry. under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Server The error in the event viewer shows Could not load the Java Virtual Machine Am I missing some other file that needs updated? Thanks in advance. Kevin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Flashboards and Email Service Wont Start
Kevin, Did you mean you updated the armonitor.log file or did you mean you updated the armonitor.cfg file? While one is just a log file, the other is a startup configuration file. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, February 17, 2014 5:12 PM To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as expected. These are the steps I took. * I uninstalled jre6 and installed jre7 * I updated the armonitor.log and replaced jre6 with jre7 * I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7 * I updated the jvm.dll path in the registry. under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Server The error in the event viewer shows Could not load the Java Virtual Machine Am I missing some other file that needs updated? Thanks in advance. Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Flashboards and Email Service Wont Start
armonitor.cfg - Reply message - From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start Date: Mon, Feb 17, 2014 5:12 PM Kevin, Did you mean you updated the armonitor.log file or did you mean you updated the armonitor.cfg file? While one is just a log file, the other is a startup configuration file. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, February 17, 2014 5:12 PM To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as expected. These are the steps I took. * I uninstalled jre6 and installed jre7 * I updated the armonitor.log and replaced jre6 with jre7 * I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7 * I updated the jvm.dll path in the registry. under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Server The error in the event viewer shows Could not load the Java Virtual Machine Am I missing some other file that needs updated? Thanks in advance. Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Flashboards and Email Service Wont Start
So that was a typo then in your original email. Did you try starting the two services from the command line and see if you got the same error? What's in your PATH wrt Java? Not that I think it matters, but worth checking out. Also make sure that the ar.cfg file is clean of references of any old paths. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of kevin_l_shaf...@hotmail.com Sent: Monday, February 17, 2014 8:00 PM To: arslist@ARSLIST.ORG Subject: Re: Flashboards and Email Service Wont Start ** armonitor.cfg - Reply message - From: Joe D'Souza jdso...@shyle.net To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start Date: Mon, Feb 17, 2014 5:12 PM Kevin, Did you mean you updated the armonitor.log file or did you mean you updated the armonitor.cfg file? While one is just a log file, the other is a startup configuration file. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: Monday, February 17, 2014 5:12 PM To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as expected. These are the steps I took. * I uninstalled jre6 and installed jre7 * I updated the armonitor.log and replaced jre6 with jre7 * I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7 * I updated the jvm.dll path in the registry. under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Server The error in the event viewer shows Could not load the Java Virtual Machine Am I missing some other file that needs updated? Thanks in advance. Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Flashboards and Email Service Wont Start
If you are using JRE 7 then JRE 7 is expecting msvcr100.dll should be in path. Following are 2 ways to solve your problem. 1) You need to copy msvcr100.dll from jre7 installation to in C:\Program Files\BMC Software\ARSystem\AREmail folder as well as flashboard folder. OR 2) You can set env PATH variable to till jre7 bin folder. Also refer this link .https://communities.bmc.com/thread/90885 Hope this helps you. Parshuram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Shaffer Sent: 18 February 2014 3:42:AM To: arslist@ARSLIST.ORG Subject: Flashboards and Email Service Wont Start ** ARS 7.6.04 SP4 ITSM 7.6.04 SP4 I just upgraded the java on my server from Java 6u31 to Java 7u51. After the java upgrade, the Flashboards and Email services will no longer start. There are no error logs generated in the Flashboards or Email directory. ARS seems to be functioning as expected. These are the steps I took. * I uninstalled jre6 and installed jre7 * I updated the armonitor.log and replaced jre6 with jre7 * I updated the emailstart.bat and emailstop.bat and replace jre6 with jre7 * I updated the jvm.dll path in the registry. under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Flashboards Server and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BMC Remedy Email Server The error in the event viewer shows Could not load the Java Virtual Machine Am I missing some other file that needs updated? Thanks in advance. Kevin _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
