Re: ITSM 7.6, Incident Management, Service field?
Charlie, We defined the Business CI's at Company level but there are some that goes down to Organization C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.6, Incident Management, Service field?
Charlie, Rod is correct you have to relate the Business (or Technical) Service CI to either a Person, Organization or Company. Another thing to remember, If you are relating to a company or organization, and you have more than 1 company just remember the Service+ field menu on the form is populated by the Company of the Customer+. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Wednesday, September 08, 2010 12:25 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6, Incident Management, Service field? Hi Charlie, Are you adding people in the people tab of the service CI? You need to create a used by relationship to a person or persons before it can be specified on an incident for that person. Rod On 8 September 2010 09:05, Charlie Wilson wilsonc...@gmail.com wrote: ** ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service field. Through the Incident Management Rules I have made this Service field not required. However, we understand what it is for and we wish to use it. I have a problem figuring out how to define business service CIs that will populate this field. I've went through the Configuration document several times and it talks little about defining this field's data source. I've also created business service CIs and no matter how I enable them, map them to company, etc., they still do not show in the dropdown field. Could someone give me a tip on how to popular this field? Thanks much, Charlie _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
ITSM 7.6, Incident Management, Service field?
ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service field. Through the Incident Management Rules I have made this Service field not required. However, we understand what it is for and we wish to use it. I have a problem figuring out how to define business service CIs that will populate this field. I've went through the Configuration document several times and it talks little about defining this field's data source. I've also created business service CIs and no matter how I enable them, map them to company, etc., they still do not show in the dropdown field. Could someone give me a tip on how to popular this field? Thanks much, Charlie ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ITSM 7.6, Incident Management, Service field?
Hi Charlie, Are you adding people in the people tab of the service CI? You need to create a used by relationship to a person or persons before it can be specified on an incident for that person. Rod On 8 September 2010 09:05, Charlie Wilson wilsonc...@gmail.com wrote: ** ARS 7.5, ITSM 7.6, product catalog loaded, Incident Request form, Service field. Through the Incident Management Rules I have made this Service field not required. However, we understand what it is for and we wish to use it. I have a problem figuring out how to define business service CIs that will populate this field. I've went through the Configuration document several times and it talks little about defining this field's data source. I've also created business service CIs and no matter how I enable them, map them to company, etc., they still do not show in the dropdown field. Could someone give me a tip on how to popular this field? Thanks much, Charlie _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
