SOLVED: ITSM 764 Upgrade Port Issue
The issue was with the ARSystemInstalledConfiguration.xml file in the ARSystem folder. Somehow it was corrupted. I copied the file from another server and updated a few of the server references and the installer finally worked. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Upgrade Port Issue
Frank, I'm not sure why the upgrade isn't recognizing the current install, but one thing you could do (that I've done in the past) is shut down the Remedy server and Port Mapper during this part of the installit should obviously be recognizing those ports as in use because of the server you are upgrading, but it's notso, shut down both components, and the ports won't be 'in use' during this part of the install :) On Wed, Jan 28, 2015 at 7:42 AM, Frank Caruso wrote: > The upgrade is from ITSM 764 sp2 to 8.1.02. The first stage is running the > ARS portion to get to 8.1.02. This is what does not work. The only options > I ever see during the install is whether I am doing an Install or Upgrade, > the ARS path and whether to update ARS and Midtier. I never tell it > anything else. The next screen I see tells me the ports 5001 and 5002 are > in use and the install cannot continue. But we are doing an upgrade and > running on ports 5001 and 5002. > > The only way I can get the installer to move beyond this point is to > change back to Port Mapper and run on TCD 0 and Plugin port 0. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Upgrade Port Issue
The upgrade is from ITSM 764 sp2 to 8.1.02. The first stage is running the ARS portion to get to 8.1.02. This is what does not work. The only options I ever see during the install is whether I am doing an Install or Upgrade, the ARS path and whether to update ARS and Midtier. I never tell it anything else. The next screen I see tells me the ports 5001 and 5002 are in use and the install cannot continue. But we are doing an upgrade and running on ports 5001 and 5002. The only way I can get the installer to move beyond this point is to change back to Port Mapper and run on TCD 0 and Plugin port 0. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Upgrade Port Issue
Hi Rick Have you mentioned the same directory path of 7604 or something else. And is your upgrade to 8.1.02 already failed ?? I thought you were getting this error on the installer screen while giving the user inputs. On Jan 27, 2015 9:09 PM, "Rick Cook" wrote: > ** > My arsysteminstalledconfiguration.XML file shows details of my failed > 8.1.02 installation - not my current 8.1.0 version. > > Rick Cook > > On Tue, Jan 27, 2015 at 6:09 AM, onkar shinde > wrote: > >> ** >> >> Hello frank >> >> Ave you checked with arsysteminstalledconfiguration.XML >> >> It should be present in the ar server installed directory. >> >> If it is there then Check what is mentioned in that against these >> property tags. >> On Jan 27, 2015 8:02 PM, "Frank Caruso" wrote: >> >>> RHEL 5, ITSM 764 sp2, Oracle, Weblogic >>> >>> Attempting to upgrade an ITSM 764 sp2 install to 8.1.02 but when I run >>> the ARS installer it gives me errors about TCD and plugin ports in use. It >>> appears is though it thinks I am trying to install another copy of ARS on >>> the same server. The current set up we have is not using port mapper and >>> running TCD on 5001 and Plugin Port on 5002. >>> >>> Anyone experienced this type of an issue? >>> >>> Thanks >>> >>> Frank C. >>> >>> >>> ___ >>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >>> "Where the Answers Are, and have been for 20 years" >>> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Upgrade Port Issue
My arsysteminstalledconfiguration.XML file shows details of my failed 8.1.02 installation - not my current 8.1.0 version. Rick Cook On Tue, Jan 27, 2015 at 6:09 AM, onkar shinde wrote: > ** > > Hello frank > > Ave you checked with arsysteminstalledconfiguration.XML > > It should be present in the ar server installed directory. > > If it is there then Check what is mentioned in that against these property > tags. > On Jan 27, 2015 8:02 PM, "Frank Caruso" wrote: > >> RHEL 5, ITSM 764 sp2, Oracle, Weblogic >> >> Attempting to upgrade an ITSM 764 sp2 install to 8.1.02 but when I run >> the ARS installer it gives me errors about TCD and plugin ports in use. It >> appears is though it thinks I am trying to install another copy of ARS on >> the same server. The current set up we have is not using port mapper and >> running TCD on 5001 and Plugin Port on 5002. >> >> Anyone experienced this type of an issue? >> >> Thanks >> >> Frank C. >> >> >> ___ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> "Where the Answers Are, and have been for 20 years" >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Upgrade Port Issue
Hello frank Ave you checked with arsysteminstalledconfiguration.XML It should be present in the ar server installed directory. If it is there then Check what is mentioned in that against these property tags. On Jan 27, 2015 8:02 PM, "Frank Caruso" wrote: > RHEL 5, ITSM 764 sp2, Oracle, Weblogic > > Attempting to upgrade an ITSM 764 sp2 install to 8.1.02 but when I run the > ARS installer it gives me errors about TCD and plugin ports in use. It > appears is though it thinks I am trying to install another copy of ARS on > the same server. The current set up we have is not using port mapper and > running TCD on 5001 and Plugin Port on 5002. > > Anyone experienced this type of an issue? > > Thanks > > Frank C. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: ITSM 764 Upgrade Port Issue
I got an error saying that something in addition to Windows Portmapper was using port 111. Is that the one you got, too? We've been unable to find anything else using that port, btw. Rick Cook On Tue, Jan 27, 2015 at 6:02 AM, Frank Caruso wrote: > RHEL 5, ITSM 764 sp2, Oracle, Weblogic > > Attempting to upgrade an ITSM 764 sp2 install to 8.1.02 but when I run the > ARS installer it gives me errors about TCD and plugin ports in use. It > appears is though it thinks I am trying to install another copy of ARS on > the same server. The current set up we have is not using port mapper and > running TCD on 5001 and Plugin Port on 5002. > > Anyone experienced this type of an issue? > > Thanks > > Frank C. > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
ITSM 764 Upgrade Port Issue
RHEL 5, ITSM 764 sp2, Oracle, Weblogic Attempting to upgrade an ITSM 764 sp2 install to 8.1.02 but when I run the ARS installer it gives me errors about TCD and plugin ports in use. It appears is though it thinks I am trying to install another copy of ARS on the same server. The current set up we have is not using port mapper and running TCD on 5001 and Plugin Port on 5002. Anyone experienced this type of an issue? Thanks Frank C. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
