Re: ITSM Asset Management - Status Values
I agree that it is much easier and less techincal debt to add Status Reasons that new Status. You will have to add it to one form called SYS:StatusReason Menu Items and probably on the AST:Attributes form as well. I am not sure if you have to add it to BMC.CORE:BMC_BaseElement through the Atrium Console, Class Manager, but I would bet you do to make sure everything is in synch. Our practice is to add status reasons, but never to add a new status. Cheers, Jesus Ortega ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Due to all the joins, adding new values causes SQL errors when trying to open the Asset console afterwards. Customer has been advised to back off the idea of editing Status. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I have had much success in convincing customers to use Status Reasons or Status Modifiers, Doug Example Pending - Additional Information - Parts - External Vendor - Hold - Approval - Warranty - etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Friday, January 23, 2015 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Asset Management - Status Values Due to all the joins, adding new values causes SQL errors when trying to open the Asset console afterwards. Customer has been advised to back off the idea of editing Status. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ITSM Asset Management - Status Values
A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the technical debt such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7 looks like the status field but you'll probably find your Status field on the AST:Attributes form in 8.1 On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the technical debt such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I get asked this question a lot too. Sometimes it comes down to understanding what lifecycle event they are trying to capture with the Status field so you can tell them what Status to use. I relate every Status value to a lifecycle event that happens to a CI/Asset. Generally speaking, once they see that in conjunction with utilizing Status Reason codes, it resolves the need for adding Status values. Some industries (like the government sectors) use different words to describe the Status at a particular junction, so that can be a challenge and then sometimes people don't understand that the Status belongs to the Lifecycle of the thing - they might think it's the status of support or the status of the master part, etc. IMO, most of the time this question is just an education gap between process and the tool. Janie On Wed, Jan 21, 2015 at 12:15 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Either way, it's one huge Matzoh ball. I would simply not go there. Of all the customizations people might want, the Status field is the one we should resist the most strongly. Rick Cook On Wed, Jan 21, 2015 at 12:07 PM, Janie Sprenger jrsrem...@gmail.com wrote: ** The form AST:Attributes works in conjunction with AST and CMDB. Field ID 7 looks like the status field but you'll probably find your Status field on the AST:Attributes form in 8.1 On Wed, Jan 21, 2015 at 12:02 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: A client wants to add more Status values to the Asset record form (ITSM/ARS 8.1.01). I advised against the technical debt such a customization would carry, but worse, it appears that the Status field on the Asset form doesn't reference a menu, they are using the old Field ID7 with manually-entered ordinal values on the form, and the same situation on all the supporting sub-forms such as AST:ConfigOutage. This tells me one of two things, as a custom-builder who avoids chopping on ITSM unless my nose is forced in it... 1. Edits will break workflow, hence there is no customer-friendly way of doing it. 2. There is a function I'm overlooking somewhere that will make the edits to all forms automatically if you use it. Any answers from the ITSM-savvy crowd? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Yes, but that form is not related to editing the Status values, that's just another one of the sub-forms I mentioned. That form's Status field is also ID7 and is also direct-entry values. The question still remains if there is a function in ITSM for editing Asset Status similar to how you can edit some menus in IM and CM. I doubt there is but wanted to ask the group. Thanks for the reply! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
In that case, no - there isn't a configuration form for editing CMDB Status values that I have ever seen. On Wed, Jan 21, 2015 at 12:18 PM, Ray Gellenbeck ray.gellenb...@redmangollc.com wrote: Yes, but that form is not related to editing the Status values, that's just another one of the sub-forms I mentioned. That form's Status field is also ID7 and is also direct-entry values. The question still remains if there is a function in ITSM for editing Asset Status similar to how you can edit some menus in IM and CM. I doubt there is but wanted to ask the group. Thanks for the reply! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ITSM Asset Management - Status Values
I want to chime in and concur with utilizing Status Reason, and while I’m not a big fan of it, that is something we’ve had to expand in our organization to account for hardware CIs in a terminal status. Examples include stolen, lost, recycled, etc. which are difficult to account for out of the box. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: Wednesday, January 21, 2015 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Asset Management - Status Values ** I get asked this question a lot too. Sometimes it comes down to understanding what lifecycle event they are trying to capture with the Status field so you can tell them what Status to use. I relate every Status value to a lifecycle event that happens to a CI/Asset. Generally speaking, once they see that in conjunction with utilizing Status Reason codes, it resolves the need for adding Status values. Some industries (like the government sectors) use different words to describe the Status at a particular junction, so that can be a challenge and then sometimes people don't understand that the Status belongs to the Lifecycle of the thing - they might think it's the status of support or the status of the master part, etc. IMO, most of the time this question is just an education gap between process and the tool. Janie On Wed, Jan 21, 2015 at 12:15 PM, Ray Gellenbeck ray.gellenb...@redmangollc.commailto:ray.gellenb...@redmangollc.com wrote: Thanks to both of you and I agree 100% Rick. The client has been strongly warned against this but I wanted to have my Plan B ready in case they ignore counsel. We'll see what they decide. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
