Re: Modifying Incident
Thanks all for your prompt and valuable reply.. now I am able to modify tickets.. thanks once again On Thu, May 9, 2013 at 11:43 AM, Joel Sender wrote: > ** > > Or, > > Open the form in DevStudio and enable Menu options: Mod All is probably > unchecked. > > ** ** > > *Joel*** > > Joel Senderjdsen...@earthlink.net310.829.5552 > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *rahul bose > *Sent:* Wednesday, May 08, 2013 8:54 PM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Modifying Incident > > ** ** > > ** > > If the modify All option is greyed out, it has to be a permission issue. > Check if you can add Incident Master permission to your profile and then > try to use this function. > > Regards, > Rahul > > ** ** > > On Wed, May 8, 2013 at 12:17 PM, Govind M wrote:*** > * > > ** > > Pavan, > > > > You can relate a pending incident with any incident. But I guess if you > have related with one incident using original of / duplicate of, the same > incident you can’t relate with other one. I just tried now and it resolved > the related incident without any error. > > > > Regards, > > Govind > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal > *Sent:* Wednesday, May 08, 2013 12:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Modifying Incident > > > > ** > > Hi, > > Thanks for your response. > > But I've tried both ways i.e selecting the incidents and then "Tools--> > modify" all but modify all option is disabled in my case and another one > that "relating the incidents" but upto my understanding we cannot relate > the Pending incidents. > > I'hv tried this also and at this time it is showing me error. > > On Wed, May 8, 2013 at 11:45 AM, Govind M wrote:*** > * > > I hope this will help incase if you want to resolve the pending incidents. > You can try using relationship tab. Go to the incident A which you want > actually to resolve and relate all the pending incidents using "original > of" type like below. On resolving incident A, it will resolve all the > pending incidents. But pls check your Filter API timeout. There is an > unsaid constraint on the number of incidents to relate for resolving > related incidents. I tried this in 7.1 for resolving 240 incidents but ends > with Filter time out error. > > Current request : incident A" original of" related incident B > > Govind > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal > Sent: Wednesday, May 08, 2013 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Modifying Incident > > Hi, > I know that what I am going to ask is silly.. Is there is any > functionality in Incident mangement to modiyf all the pending incident by > modifying only one incident.. > Actually what i want to do is to modify the status of all the pending > incident by modifying the status of only one incident Currently we are > using 7.0 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Please do not print this email unless it is absolutely necessary. > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > *Please do not print this email unless it is absolutely necessary. * >
Re: Modifying Incident
Or, Open the form in DevStudio and enable Menu options: Mod All is probably unchecked. Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose Sent: Wednesday, May 08, 2013 8:54 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** If the modify All option is greyed out, it has to be a permission issue. Check if you can add Incident Master permission to your profile and then try to use this function. Regards, Rahul On Wed, May 8, 2013 at 12:17 PM, Govind M wrote: ** Pavan, You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can't relate with other one. I just tried now and it resolved the related incident without any error. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal Sent: Wednesday, May 08, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then "Tools--> modify" all but modify all option is disabled in my case and another one that "relating the incidents" but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M wrote: I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using "original of" type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A" original of" related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com <http://www.wipro.com/> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Your's Sincerely Rahul Bose _ARSlist: "Where the Answers Are" and have been for 20 years_ _
Re: Modifying Incident
If the modify All option is greyed out, it has to be a permission issue. Check if you can add Incident Master permission to your profile and then try to use this function. Regards, Rahul On Wed, May 8, 2013 at 12:17 PM, Govind M wrote: > ** > > Pavan, > > ** ** > > You can relate a pending incident with any incident. But I guess if you > have related with one incident using original of / duplicate of, the same > incident you can’t relate with other one. I just tried now and it resolved > the related incident without any error. > > ** ** > > Regards, > > Govind > > ** ** > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *pavan agrawal > *Sent:* Wednesday, May 08, 2013 12:04 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Modifying Incident > > ** ** > > ** > > Hi, > > Thanks for your response. > > But I've tried both ways i.e selecting the incidents and then "Tools--> > modify" all but modify all option is disabled in my case and another one > that "relating the incidents" but upto my understanding we cannot relate > the Pending incidents. > > I'hv tried this also and at this time it is showing me error. > > On Wed, May 8, 2013 at 11:45 AM, Govind M wrote:*** > * > > I hope this will help incase if you want to resolve the pending incidents. > You can try using relationship tab. Go to the incident A which you want > actually to resolve and relate all the pending incidents using "original > of" type like below. On resolving incident A, it will resolve all the > pending incidents. But pls check your Filter API timeout. There is an > unsaid constraint on the number of incidents to relate for resolving > related incidents. I tried this in 7.1 for resolving 240 incidents but ends > with Filter time out error. > > Current request : incident A" original of" related incident B > > Govind > > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal > Sent: Wednesday, May 08, 2013 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Modifying Incident > > Hi, > I know that what I am going to ask is silly.. Is there is any > functionality in Incident mangement to modiyf all the pending incident by > modifying only one incident.. > Actually what i want to do is to modify the status of all the pending > incident by modifying the status of only one incident Currently we are > using 7.0 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Please do not print this email unless it is absolutely necessary. > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com > > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > * Please do not print this email unless it is absolutely necessary. * > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Modifying Incident
Pavan, You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can't relate with other one. I just tried now and it resolved the related incident without any error. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal Sent: Wednesday, May 08, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then "Tools--> modify" all but modify all option is disabled in my case and another one that "relating the incidents" but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M mailto:govind@wipro.com>> wrote: I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using "original of" type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A" original of" related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com<http://www.wipro.com/> ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org/> "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Modifying Incident
Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then "Tools--> modify" all but modify all option is disabled in my case and another one that "relating the incidents" but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M wrote: > I hope this will help incase if you want to resolve the pending incidents. > You can try using relationship tab. Go to the incident A which you want > actually to resolve and relate all the pending incidents using "original > of" type like below. On resolving incident A, it will resolve all the > pending incidents. But pls check your Filter API timeout. There is an > unsaid constraint on the number of incidents to relate for resolving > related incidents. I tried this in 7.1 for resolving 240 incidents but ends > with Filter time out error. > > Current request : incident A" original of" related incident B > > Govind > > -Original Message- > From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal > Sent: Wednesday, May 08, 2013 9:22 AM > To: arslist@ARSLIST.ORG > Subject: Modifying Incident > > Hi, > I know that what I am going to ask is silly.. Is there is any > functionality in Incident mangement to modiyf all the pending incident by > modifying only one incident.. > Actually what i want to do is to modify the status of all the pending > incident by modifying the status of only one incident Currently we are > using 7.0 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the > Answers Are, and have been for 20 years" > > Please do not print this email unless it is absolutely necessary. > > The information contained in this electronic message and any attachments > to this message are intended for the exclusive use of the addressee(s) and > may contain proprietary, confidential or privileged information. If you are > not the intended recipient, you should not disseminate, distribute or copy > this e-mail. Please notify the sender immediately and destroy all copies of > this message and any attachments. > > WARNING: Computer viruses can be transmitted via email. The recipient > should check this email and any attachments for the presence of viruses. > The company accepts no liability for any damage caused by any virus > transmitted by this email. > > www.wipro.com > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Modifying Incident
I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using "original of" type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A" original of" related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Modifying Incident
In 7.6.4 If you can list all the pending incidents together in Search Incident console and select all and then click on modify all it will help you to modify status of all the pending incidents. Regards, Rahul On Wed, May 8, 2013 at 9:22 AM, Pavan Agrawal wrote: > Hi, > I know that what I am going to ask is silly.. Is there is any > functionality in Incident mangement to modiyf all the pending incident by > modifying only one incident.. > Actually what i want to do is to modify the status of all the pending > incident by modifying the status of only one incident > Currently we are using 7.0 > > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Your's Sincerely Rahul Bose ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Modifying Incident
Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
