ARSlisters, Having successfully implemented, FOR MyIT & SmartIT, https://communities.bmc.com/docs/DOC-33095
“How to Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter Name, Submitter ID in the Email Notification for INC” We’re attempting to implement https://communities.bmc.com/docs/DOC-34545 “Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter Name, Submitter ID in the Email Notification for Work Order”. In both cases, the described Active Link actions were performed in a filter to work with MyIT / SmartIT. The comments section describes the problem we’re seeing: two Work Info entries, with the same comment, are being created. The incorrect entry is created OOB when a W.O. is updated by the Assignee to notify the Requestor. Since the requestor is submitting the note, this entry isn’t needed. Combing through filter logs has been less productive than usual. Has anyone solved this? Thanks, Joel Joel Sender * jdsen...@earthlink.net --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
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