Re: Open Window Action over Mid-Tier
Hi David, Thanks for the input I shall try both the options. 2nd option sounds more feasible, but if I need to have any On Open or On Close mapping then I have to use Dialog option itself and this doesn't have Target Location. I shall keep you posted on the same. Anesh A Kurian Email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> P Please do not print this email unless it is absolutely necessary. Spread environmental awareness From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Wednesday, April 30, 2008 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier Hi Anesh I understand your issue. This is similar to a situation where someone has 2 sessions of the User tool running - opening a dialog on one does not prevent access to the other user tool session. I think you have 2 options: 1) Implement some sort of workflow based record locking to prevent the same record being opened twice concurrently. This will not prevent access to other browser windows, but should stop changes being made to the same record. Misi at RRR has an example of record-locking workflow 2) Try to change your application so it only uses one browser window. There is an option for Window Open actions called Target Location. If this is set to New it will open a new browser window. If it is set to Current it should re-use the current browser window. So if you change the Target Location for all your open window actions to Current, you should never have more than one browser window in use. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Wednesday, April 30, 2008 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier David, Sorry I missed out on some more info. Yes when the Dialog opens the parent window cannot be accessed. The scenario I have is a dialog is opened and parent form is inaccessible now, but if there is another open window opening a form from the dialog then the pervious parent form becomes accessible. This is the case I am facing a problem with. Is there any workflow or option where I can keep forms at various tree level disabled till the most recently opened form is closed. Thanks and regards, Anesh A Kurian __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Open Window Action over Mid-Tier
Hi Anesh I understand your issue. This is similar to a situation where someone has 2 sessions of the User tool running - opening a dialog on one does not prevent access to the other user tool session. I think you have 2 options: 1) Implement some sort of workflow based record locking to prevent the same record being opened twice concurrently. This will not prevent access to other browser windows, but should stop changes being made to the same record. Misi at RRR has an example of record-locking workflow 2) Try to change your application so it only uses one browser window. There is an option for Window Open actions called Target Location. If this is set to New it will open a new browser window. If it is set to Current it should re-use the current browser window. So if you change the Target Location for all your open window actions to Current, you should never have more than one browser window in use. HTH David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Wednesday, April 30, 2008 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier David, Sorry I missed out on some more info. Yes when the Dialog opens the parent window cannot be accessed. The scenario I have is a dialog is opened and parent form is inaccessible now, but if there is another open window opening a form from the dialog then the pervious parent form becomes accessible. This is the case I am facing a problem with. Is there any workflow or option where I can keep forms at various tree level disabled till the most recently opened form is closed. Thanks and regards, Anesh A Kurian __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Open Window Action over Mid-Tier
David, Sorry I missed out on some more info. Yes when the Dialog opens the parent window cannot be accessed. The scenario I have is a dialog is opened and parent form is inaccessible now, but if there is another open window opening a form from the dialog then the pervious parent form becomes accessible. This is the case I am facing a problem with. Is there any workflow or option where I can keep forms at various tree level disabled till the most recently opened form is closed. Thanks and regards, Anesh A Kurian P Please do not print this email unless it is absolutely necessary. Spread environmental awareness From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, April 29, 2008 5:32 PM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier Anesh That should be the out-of-the-box behavior with dialogs on the Mid Tier. If a new window is opened as a dialog, the parent Mid-Tier window cannot be accessed until the dialog window has been closed. Do you see different behavior? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Tuesday, April 29, 2008 12:56 PM To: arslist@ARSLIST.ORG Subject: Open Window Action over Mid-Tier ** I have an Open window action in a workflow which opens a new dialog over mid-tier. Now my concern is that the user can still access the parent form (window) and do changes when actually the user is suppose to be working on the dialog opened. Is there anyway this can be restricted i.e. the user can only work on the currently open dialog and not on the parent window. I have field mappings for the OnOpen and OnClose of the dialog also. Any help on this regards is highly appreciated. ARS 7.0.1 Patch 003 Thanks and regards, Anesh A Kurian P Please do not print this email unless it is absolutely necessary. Spread environmental awareness __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Open Window Action over Mid-Tier
I think the key you hit upon is the word "dialog". It is possible that the Open Window action on the active link is set to something other than "Dialog" and has a Target Location of "New", in which case it just opens a new window with both remaining editable. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of David Sanders Sent: Tuesday, April 29, 2008 7:02 AM To: arslist@ARSLIST.ORG Subject: Re: Open Window Action over Mid-Tier ** Anesh That should be the out-of-the-box behavior with dialogs on the Mid Tier. If a new window is opened as a dialog, the parent Mid-Tier window cannot be accessed until the dialog window has been closed. Do you see different behavior? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the ESS Concepts Guide <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Tuesday, April 29, 2008 12:56 PM To: arslist@ARSLIST.ORG Subject: Open Window Action over Mid-Tier ** I have an Open window action in a workflow which opens a new dialog over mid-tier. Now my concern is that the user can still access the parent form (window) and do changes when actually the user is suppose to be working on the dialog opened. Is there anyway this can be restricted i.e. the user can only work on the currently open dialog and not on the parent window. I have field mappings for the OnOpen and OnClose of the dialog also. Any help on this regards is highly appreciated. ARS 7.0.1 Patch 003 Thanks and regards, Anesh A Kurian P Please do not print this email unless it is absolutely necessary. Spread environmental awareness __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Open Window Action over Mid-Tier
Anesh That should be the out-of-the-box behavior with dialogs on the Mid Tier. If a new window is opened as a dialog, the parent Mid-Tier window cannot be accessed until the dialog window has been closed. Do you see different behavior? David Sanders Remedy Solution Architect Enterprise Service Suite @ Work == ARS List Award Winner 2005 Best 3rd party Remedy Application See the <http://www.westoverconsulting.co.uk/downloads/ESS_Concepts_Guide.pdf> ESS Concepts Guide tel +44 1494 468980 mobile +44 7710 377761 email [EMAIL PROTECTED] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Anesh A Kurian Sent: Tuesday, April 29, 2008 12:56 PM To: arslist@ARSLIST.ORG Subject: Open Window Action over Mid-Tier ** I have an Open window action in a workflow which opens a new dialog over mid-tier. Now my concern is that the user can still access the parent form (window) and do changes when actually the user is suppose to be working on the dialog opened. Is there anyway this can be restricted i.e. the user can only work on the currently open dialog and not on the parent window. I have field mappings for the OnOpen and OnClose of the dialog also. Any help on this regards is highly appreciated. ARS 7.0.1 Patch 003 Thanks and regards, Anesh A Kurian P Please do not print this email unless it is absolutely necessary. Spread environmental awareness __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Open Window Action over Mid-Tier
** I have an Open window action in a workflow which opens a new dialog over mid-tier. Now my concern is that the user can still access the parent form (window) and do changes when actually the user is suppose to be working on the dialog opened. Is there anyway this can be restricted i.e. the user can only work on the currently open dialog and not on the parent window. I have field mappings for the OnOpen and OnClose of the dialog also. Any help on this regards is highly appreciated. ARS 7.0.1 Patch 003 Thanks and regards, Anesh A Kurian P Please do not print this email unless it is absolutely necessary. Spread environmental awareness ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Visit our website at http://www.ubs.com This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mails are not encrypted and cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. This message is provided for informational purposes and should not be construed as a solicitation or offer to buy or sell any securities or related financial instruments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
