Re: Problem copying records to People form
I use a series of Escalation to normalize field content in advance of pushing data to CTM:People. The first copies AD records from the ARDBC form to my staging form. Each escalation in the next group keys off an AD attribute to normalize the data. The next writes records to CTM:People, followed by an escalation that updates existing CTM:People, a final escalation deletes the staging form records. The escalations run 5 times a day without measurable impact to the application. Attached is the Escalation that pushes records from my staging form to the CTM:People form successfully. Good luck! Sandra Hennigan Remedy Developer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record its trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years CreatePeopleEscalation.def Description: CreatePeopleEscalation.def
Problem copying records to People form
Hi, I am writing a code to sync Active Directory records with people form as there is no in built feature in our version 7.6.04. I created a staging form where i imported all records from Active Directory. I created a Escalation and trying to copy records from Staging form to People form i am getting an error(i captured this from the log file) which looks like following. For every new record when escalation is trying to copy from staging form to People form the following error is showing up and its not creating the record in People form. The number(0007) shown below keeps on increasing for every record. The Qualification for push field action i used is Remedy Login ID=Login ID in staging form(if no request match create a new request and if any request match take no action) Can you please suggest me solution for this problem or else if there is any other way to copy records from staging form to People form please let me know. Error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Problem copying records to People form
Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record its trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem copying records to People form
You are probably not setting some required field that doesn't have a default. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record ts trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problem copying records to People form
you need to enable filter log as well to see what is going on. Enable filter log on server level and give the same log file name as the escalation log file so that you can see both in action together. Once you do that, it will show which filter is throwing error for what record being processed by the escalation. I would also suggest an alternate way as below: Instead of trying out with escalations directly, modify the records directly on your staging form and enable flter logs and see what is going on. you should get the same error in this approach as well, but saves a lot of debugging time. You can proform quick filter fixes and retry the operation in no time. once everything works in the manual way, enable escalations and check what hapens Regards, Karthik On 4 June 2013 05:16, Joe D'Souza jdso...@shyle.net wrote: You are probably not setting some required field that doesn't have a default. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sri teja Sent: Monday, June 03, 2013 7:10 PM To: arslist@ARSLIST.ORG Subject: Problem copying records to People form Hi, I am writing code to sync Active directory records with people form as there is no out of box process in our version 7.6.04. In this process i created a staging form where i imported all records from Active Directory, when i trying to sync records from staging form to People form using escalation following error has been showing up in the log file and the record is not copying to People form. The Number(007) keeps on increasing for each record ts trying to copy. The qualification am using for push fields is 'Remedy Login ID=Login ID in staging form(If no match create new request and if matches take no action) Please suggest me solution to this problem or else please let me know if there is any other way to sync records from staging form to People form. error: Error while performing escalation action 007 0: Push Fields 008 0: Push Fields 009 0: Push Fields 0010 0: Push Fields Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- - Karthik ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
