I follow two ways to reach the Help Desk Form and view the Incident Number INC000000319263 through an URL, but in both cases when i try to loginwith my credentials the system gives back to me the message of "Authentication failed".The two URLs i used are these:https://MidtierServer/arsys/servlet/ViewFormServlet?form=HPD%3AHelp+Desk+Classic&server=remedyserver&qual=%27Incident Number%27%3D%22INC000000319263%22
https://MidtierServer/arsys/forms/remedyserver/SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD%3AHelp+Desk&F1000000076=FormOpen&F303647600=SearchTicketWithQual&F304255610='1000000161'%3D%22INC000000319263%22 Please can anyone help me to solve this problem?Thanks in advance.Regards.Pietro ----Messaggio originale---- Da: jason.mil...@gmail.com Data: 19-feb-2014 10.12 A: <arslist@ARSLIST.ORG> Ogg: Re: Rif: Direct access URL used in email notification - AR 7.6 ** There is also this document in the BMC Communities: Direct Access URL to INC, CRQ & TSK using SHR:LandingConsole Jason On Tue, Feb 18, 2014 at 4:02 AM, Rüdiger Tams <ruedi...@tams.de> wrote: Hi there, you can find some information about the URLs in the PDF Mid-Tier Guide for 7.6, too. HTH Rüdiger -------------------------------------------- Luisa Clotilde Carena <luisaclotilde.car...@sgsbp.it> schrieb am Di, 18.2.2014: Betreff: Rif: Direct access URL used in email notification - AR 7.6 An: arslist@ARSLIST.ORG Datum: Dienstag, 18. Februar, 2014 11:30 Uhr ** Hi Pietro, you have to build an url like this in your email text, http://REMEDYWEBPROD.intranet.servizi:8080/arsys/servlet/ViewFormServlet?server=remedyprod.intranet.servizi&form=WRBorsaitaliana&mode=Modify&qual=%27Entry_ID%27%3D%22$yourtiketid$%22+AND+%27Cod+UO%27%3D%2207165%22 In notify action you can also check the 'Web URL' option. Luisa "team.rem...@libero.it" ---17/02/2014 15:03:49---Hi Folks, I am currently trying to implement a hard link in an email notification to the Da: "team.rem...@libero.it" <team.rem...@libero.it> Per: arslist@ARSLIST.ORG, Data: 17/02/2014 15:03 Oggetto: Direct access URL used in email notification - AR 7.6 Inviato da: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Hi Folks, I am currently trying to implement a hard link in an email notification to the incident number from a custom on submit response notification filter. Question: Can someone provide me with a working example that provides this functionality? Have a url link to an incident in an email response... I have tried the following on my server and I can get to the incident form but I can't get to the incident number.. as it tells me No matching requests (or no permission to requests) for qualification criteria. (ARWARN 9296) Pietro. Environment: BMC ITSM : 7.6.04 SP 4 Ar Server : 7.6.0.4 SP % OS/platform version: Red Hat Enterprise Linux Server release 6.4 (Santiago), kernel 2.6.32-358.23.2.el6.x86_64 Database vendor/version - Remote or local: Oracle Database 11g Release 11.2.0.3.0 - 64bit Production configured as remote _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________________________________________________________________________________________________________________ La presente comunicazione e' destinata esclusivamente al soggetto indicato piu' sopra quale destinatario o ad eventuali altri soggetti autorizzati a riceverla. Essa contiene informazioni strettamente confidenziali e riservate, la cui comunicazione o diffusione a terzi e' proibita, salvo che non sia stata espressamente autorizzata.Se avete ricevuto questa comunicazione per errore, Vi preghiamo di darne immediata comunicazione al mittente e di cancellarne ogni evidenza dai Vostri supporti. ________________________________________________________________________________________________________________________________________ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
