That is probably the most bizarre and not-developer-friendly thing I have ever seen in Remedy. However it works great! Thanks everyone for your responses and have a great weekend.
Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Marathe, Shivdatta Sent: Friday, July 20, 2012 10:12 AM To: arslist@ARSLIST.ORG Subject: Re: Mailbox Name in filter qualification ** Hi, Use this qualification for matching ($Mailbox ID$ = 'Unique Identifier') The Unique identifier field is present on the AR System Email Mailbox Configuration page. Reason: Mailbox Name is a display only field. Which just shows the mailbox name referring to the Mailbox ID. Shiv From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Friday, July 20, 2012 7:35 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Mailbox Name in filter qualification ** Mark, Try using the Mailbox Unique Identifier instead of the Mailbox name. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com<mailto:cmrho...@rockwellcollins.com> www.rockwellcollins.com<http://www.rockwellcollins.com/> From: "Goodall, Andrew C" <ago...@jcp.com<mailto:ago...@jcp.com>> To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Date: 07/20/2012 10:00 AM Subject: Re: Mailbox Name in filter qualification Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> ________________________________ ** It's not 'Mailbox Name' = "Mailbox1" Instead of 'Mailbox Name' = "Malbox1" Is it? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com<mailto:ago...@jcpenney.com> jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, July 20, 2012 8:50 AM To: arslist@arslist.org<mailto:arslist@arslist.org> Subject: Mailbox Name in filter qualification ** HI All & Happy Friday, I have two incoming mailboxes, Mailbox1 and Mailbox2. If an email comes into Mailbox1 then I need to do a push field to Form A. Email coming to Mailbox2 needs to get pushed to Form B. I have the following qualification but it doesn't work. No push field. Am I missing something? ( 'Mailbox Name' = "Malbox1" ) AND ( 'Message Type' = "Incoming") ARS 6.3 patch 24 Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com<mailto:mbritt...@navisite.com> Office: 315-453-2912 x5335 Mobile: 315-882.5360 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
