Re: Remedy WEB Question
Hi,
If you are on RemedyWeb, it might be time to upgrade ;-)
Best Regards - Misi, RRR AB, http://rrr.se
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter,
so as to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
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Re: Remedy WEB Question
Chas,
If you look in the Mid-Tier Guide, Page 78, you will find a detailed discussion
regarding the ViewFormServlet and its ability to pull up specific records. The
parameter you are looking for is 'EID'
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
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Re: Remedy WEB Question
Hi,
yes. Here is a guide for direct URL access using a query:
https://communities.bmc.com/communities/message/235618#235618
You can pass values to fields in forms by including the field ID in the URL, as
follows:
http://mid_tier_server/contextpath/forms/ar_server/form_name?Ffield_id=value
e.g.
http://itsm7rtm/arsys/arsys/forms/itsm7rtm/HPD:Help%20Desk?F100161=INC00191211
Cheers
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: 18 July 2012 18:32
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
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Re: Remedy WEB Question
Something like this might work for you
https://RemedyWEB-URL/arsys/servlet/ViewFormServlet?form=FormNameamp;server=ServerAliasamp;username=usernameamp;pwd=passwordamp;eid=TicketNumber
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
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Re: Remedy WEB Question
Yes.
Is this for a custom form, or for ITSM 7.6.x or below ITSM 7.6.x
Custom form or ITSM before 7.6.x
http://midtier/arsys/forms/ar server/form name/view name/?qual=QUAL
QUAL EXAMPLE FOR HPD%3AHelp+Desk/Best+Practice+View
='100161'=%22INC0001%22
I.E. http://MIDTIER/arsys/forms/AR
SERVER/HPD%3AHelp+Desk/Best+Practice+View/?qual='100161'=%22INC0001%22
ITSM 7.6.x and above - due to SHR landing pad interference
http://midtier/arsys/forms/ar
server/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchF304255500=ITSM
FORM
NAMEF100076=FormOpenF303647600=SearchTicketWithQualF304255610=QUAL
QUAL = FIELD ID%3D%22VALUE%22
I would recommend always using the field ID and not the field label due to
issues experienced with special characters used in the field labels.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 12:32 PM
To: arslist@arslist.org
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
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Re: Remedy WEB Question
Chas,
You should be able to do this to search a case:
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F100161=%20INC00X%20mode=Query
Just replace arservername and midtier with your environmental values.
You can also use this to create a new incident
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?mode=Create
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
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Re: Remedy WEB Question
As a side question to the list:
We need the following link to come up without the results list on top.
Just want the ticket to come up and since we are specifying a ticket
number I am not sure why it would come up with a results list anyway.
Is there a parameter we can use for the 7.6.4 installation with the
SHR:LandingConsole format?
http://webservername/arsys/forms/appserver/SHR%3ALandingConsole/Default+
Administrator+View/?mode=searchF304255500=HPD%3AHelp+DeskF100076=F
ormOpenNoAppListF303647600=SearchTicketWithQualF304255610='100161'
%3D%22INC01403453%22
We have also tried:
http://webservername/arsys/forms/appserver/SHR%3ALandingConsole/Default+
Administrator+View/?mode=searchF304255500=HPD%3AHelp+DeskF100076=F
ormOpenF303647600=SearchTicketWithQualF304255610='100161'%3D%22INC
01403453%22
and
http://webservername/arsys/forms/appserver/SHR%3ALandingConsole/Default+
Administrator+View/?mode=modifyF304255500=HPD%3AHelp+DeskF100076=F
ormOpenF303647600=SearchTicketWithQualF304255610='100161'%3D%22INC
01403453%22
Thanks,
Brandi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Hodgdon, Paul
Sent: Wednesday, July 18, 2012 12:38 PM
To: arslist@arslist.org
Subject: Re: Remedy WEB Question
Chas,
You should be able to do this to search a case:
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F1
00161=%20INC00X%20mode=Query
Just replace arservername and midtier with your environmental values.
You can also use this to create a new incident
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?m
ode=Create
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a
parameter, so as to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
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