Re: Remedy 9 PROCESS command
Hi James, You did not mention what OS are the new and old servers running. It seems they are Windows based, but are they the same version? I am asking as security may work differently and it may be worth checking under what permissions/user is your server process running. I.e. is it the local system account or has it been configured to run under a “real” domain user that you may be also using for your testing from command line? Is this configured same on old and new machine? Have there been by any chance any additional permissions granted on the remote machine to allow the process to run and complete successfully from the old server? Hope this will be of some help. Kind regards Jiri Pospisil From: jham36 [mailto:jha...@gmail.com] Sent: 21 August 2015 18:47 Subject: Re: Remedy 9 PROCESS command ** The paexec.exe is being called by both the AL and the Escalation. It just isn't working the same as it does on my 7.5 server. Paexec creates the remote process and the command is run on the remote machine, but it doesn't remove the remote process and doesn't return the value. It works if I run it from a command line and call the exe on the remote server. On Friday, August 21, 2015 at 12:17:53 PM UTC-4, Grooms, Frederick W wrote: Since it is failing as an Escalation as well then it is not encountering the Active Link Run Process directory security setting in the Admin Console I don’t have any v9 servers up right now so I'm not sure what is trying to run. Fred -Original Message- From: jham36 [mailto:jha...@gmail.com javascript: ] Sent: Friday, August 21, 2015 10:24 AM To: Remedy ARS Cc: ars...@arslist.org javascript: ; Grooms, Frederick W Subject: Re: Remedy 9 PROCESS command My Active Link is actually a test for what is really done as an Escalation. I need to call the exe to return a status value. I created an Active Link and attached it to a button in order to test. It is failing as an AL and as an Escalation. -Original Message- On Thursday, August 20, 2015 at 5:58:51 PM UTC-4, Grooms, Frederick W wrote: ** I’m always leery of running a server side command from an AL. I now do the following Create a SERVICE type filter to run the command. Call the Filter from the AL with the Service action (and in here you can return the values you want) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:ars...@arslist.org javascript: ] On Behalf Of jham36 Sent: Thursday, August 20, 2015 4:44 PM To: ars...@arslist.org javascript: Subject: Remedy 9 PROCESS command ** Hello all, A few months ago I posted an issue about running psexec from Remedy and got some good help. I ended up using paexec which is able to get the console output from the remote process and return it directly into remedy. I am currently on ARS 7.5 and upgrading to ARS 9 and doing some testing on the new servers. What I have is an Active Link doing a set fields $PROCESS$ @@:$StatusCommand$ $Test Set Name$ I am getting values from fields on the form to use in the Process command. The path to paexec.exe plus parameters and the remote exe name and parameters. D:\QCInt\PAExec\paexec.exe \\servername file:///\\servername -u domain\User -p Password C:\User\QCInt\RunTestSet\RunTestSet.exe -ss Demo_Process I didn't have to call cmd.exe or comspec or anything special. This works fine with my ARS 7.5 system and I get the return value into Remedy. On my new ARS 9 system, the remote process is executed, but I do not get the return value and the paexec process as well as the remote temporary paexec service do not exit. When I run the same command from a command line on the new remedy server, it works just fine. It seems that something has changed in how the $PROCESS$ command works. Any ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 9 PROCESS command
My Active Link is actually a test for what is really done as an Escalation. I need to call the exe to return a status value. I created an Active Link and attached it to a button in order to test. It is failing as an AL and as an Escalation. On Thursday, August 20, 2015 at 5:58:51 PM UTC-4, Grooms, Frederick W wrote: ** I’m always leery of running a server side command from an AL. I now do the following Create a SERVICE type filter to run the command. Call the Filter from the AL with the Service action (and in here you can return the values you want) Fred *From:* Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] *On Behalf Of *jham36 *Sent:* Thursday, August 20, 2015 4:44 PM *To:* ars...@arslist.org javascript: *Subject:* Remedy 9 PROCESS command ** Hello ... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 9 PROCESS command
Since it is failing as an Escalation as well then it is not encountering the Active Link Run Process directory security setting in the Admin Console I don’t have any v9 servers up right now so I'm not sure what is trying to run. Fred -Original Message- From: jham36 [mailto:jha...@gmail.com] Sent: Friday, August 21, 2015 10:24 AM To: Remedy ARS Cc: arslist@arslist.org; Grooms, Frederick W Subject: Re: Remedy 9 PROCESS command My Active Link is actually a test for what is really done as an Escalation. I need to call the exe to return a status value. I created an Active Link and attached it to a button in order to test. It is failing as an AL and as an Escalation. -Original Message- On Thursday, August 20, 2015 at 5:58:51 PM UTC-4, Grooms, Frederick W wrote: ** I’m always leery of running a server side command from an AL. I now do the following Create a SERVICE type filter to run the command. Call the Filter from the AL with the Service action (and in here you can return the values you want) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jham36 Sent: Thursday, August 20, 2015 4:44 PM To: arslist@ARSLIST.ORG Subject: Remedy 9 PROCESS command ** Hello all, A few months ago I posted an issue about running psexec from Remedy and got some good help. I ended up using paexec which is able to get the console output from the remote process and return it directly into remedy. I am currently on ARS 7.5 and upgrading to ARS 9 and doing some testing on the new servers. What I have is an Active Link doing a set fields $PROCESS$ @@:$StatusCommand$ $Test Set Name$ I am getting values from fields on the form to use in the Process command. The path to paexec.exe plus parameters and the remote exe name and parameters. D:\QCInt\PAExec\paexec.exe \\servername -u domain\User -p Password C:\User\QCInt\RunTestSet\RunTestSet.exe -ss Demo_Process I didn't have to call cmd.exe or comspec or anything special. This works fine with my ARS 7.5 system and I get the return value into Remedy. On my new ARS 9 system, the remote process is executed, but I do not get the return value and the paexec process as well as the remote temporary paexec service do not exit. When I run the same command from a command line on the new remedy server, it works just fine. It seems that something has changed in how the $PROCESS$ command works. Any ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 9 PROCESS command
The paexec.exe is being called by both the AL and the Escalation. It just isn't working the same as it does on my 7.5 server. Paexec creates the remote process and the command is run on the remote machine, but it doesn't remove the remote process and doesn't return the value. It works if I run it from a command line and call the exe on the remote server. On Friday, August 21, 2015 at 12:17:53 PM UTC-4, Grooms, Frederick W wrote: Since it is failing as an Escalation as well then it is not encountering the Active Link Run Process directory security setting in the Admin Console I don’t have any v9 servers up right now so I'm not sure what is trying to run. Fred -Original Message- From: jham36 [mailto:jha...@gmail.com javascript:] Sent: Friday, August 21, 2015 10:24 AM To: Remedy ARS Cc: ars...@arslist.org javascript:; Grooms, Frederick W Subject: Re: Remedy 9 PROCESS command My Active Link is actually a test for what is really done as an Escalation. I need to call the exe to return a status value. I created an Active Link and attached it to a button in order to test. It is failing as an AL and as an Escalation. -Original Message- On Thursday, August 20, 2015 at 5:58:51 PM UTC-4, Grooms, Frederick W wrote: ** I’m always leery of running a server side command from an AL. I now do the following Create a SERVICE type filter to run the command. Call the Filter from the AL with the Service action (and in here you can return the values you want) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: ars...@arslist.org javascript:] On Behalf Of jham36 Sent: Thursday, August 20, 2015 4:44 PM To: ars...@arslist.org javascript: Subject: Remedy 9 PROCESS command ** Hello all, A few months ago I posted an issue about running psexec from Remedy and got some good help. I ended up using paexec which is able to get the console output from the remote process and return it directly into remedy. I am currently on ARS 7.5 and upgrading to ARS 9 and doing some testing on the new servers. What I have is an Active Link doing a set fields $PROCESS$ @@:$StatusCommand$ $Test Set Name$ I am getting values from fields on the form to use in the Process command. The path to paexec.exe plus parameters and the remote exe name and parameters. D:\QCInt\PAExec\paexec.exe \\servername -u domain\User -p Password C:\User\QCInt\RunTestSet\RunTestSet.exe -ss Demo_Process I didn't have to call cmd.exe or comspec or anything special. This works fine with my ARS 7.5 system and I get the return value into Remedy. On my new ARS 9 system, the remote process is executed, but I do not get the return value and the paexec process as well as the remote temporary paexec service do not exit. When I run the same command from a command line on the new remedy server, it works just fine. It seems that something has changed in how the $PROCESS$ command works. Any ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy 9 PROCESS command
I’m always leery of running a server side command from an AL. I now do the following Create a SERVICE type filter to run the command. Call the Filter from the AL with the Service action (and in here you can return the values you want) Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jham36 Sent: Thursday, August 20, 2015 4:44 PM To: arslist@ARSLIST.ORG Subject: Remedy 9 PROCESS command ** Hello all, A few months ago I posted an issue about running psexec from Remedy and got some good help. I ended up using paexec which is able to get the console output from the remote process and return it directly into remedy. I am currently on ARS 7.5 and upgrading to ARS 9 and doing some testing on the new servers. What I have is an Active Link doing a set fields $PROCESS$ @@:$StatusCommand$ $Test Set Name$ I am getting values from fields on the form to use in the Process command. The path to paexec.exe plus parameters and the remote exe name and parameters. D:\QCInt\PAExec\paexec.exe \\servernamefile:///\\servername -u domain\User -p Password C:\User\QCInt\RunTestSet\RunTestSet.exe -ss Demo_Process I didn't have to call cmd.exe or comspec or anything special. This works fine with my ARS 7.5 system and I get the return value into Remedy. On my new ARS 9 system, the remote process is executed, but I do not get the return value and the paexec process as well as the remote temporary paexec service do not exit. When I run the same command from a command line on the new remedy server, it works just fine. It seems that something has changed in how the $PROCESS$ command works. Any ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy 9 PROCESS command
Hello all, A few months ago I posted an issue about running psexec from Remedy and got some good help. I ended up using paexec which is able to get the console output from the remote process and return it directly into remedy. I am currently on ARS 7.5 and upgrading to ARS 9 and doing some testing on the new servers. What I have is an Active Link doing a set fields $PROCESS$ @@:$StatusCommand$ $Test Set Name$ I am getting values from fields on the form to use in the Process command. The path to paexec.exe plus parameters and the remote exe name and parameters. D:\QCInt\PAExec\paexec.exe \\servername -u domain\User -p Password C:\User\QCInt\RunTestSet\RunTestSet.exe -ss Demo_Process I didn't have to call cmd.exe or comspec or anything special. This works fine with my ARS 7.5 system and I get the return value into Remedy. On my new ARS 9 system, the remote process is executed, but I do not get the return value and the paexec process as well as the remote temporary paexec service do not exit. When I run the same command from a command line on the new remedy server, it works just fine. It seems that something has changed in how the $PROCESS$ command works. Any ideas? Thanks, James ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
