Manoj,
Thats possibly the way the time is captured - one Reported date could be a
custom field that is set using an Active link so is the Client time, while
Submitted date could be the system field (ID 3) so is set from the server. Or
even if it is a custom field you must be setting it from a Filter.
If you do not have a time server on your network that doesn't keep time on the
clients and servers in sync, do not be too surprised seeing a decrepancy in the
time between what an AL captures from a Filter..
Cheers
Joe
From: manoj jain manoj.jain4...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Monday, January 12, 2009 11:27:18 AM
Subject: Reported Date is greater than Submitted Date
**
Hi All,
Usally Reported Date should be less than Submitted Date but in my case for some
tickets Reported Date is greater than Submitted Date that's why i am getting
negative value for time and its giving error.
So if you have any suggession regarding this please mail me.
Thanks Regards,
Manoj Jain
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