Re: SRM Group Approval Issue
Please check if the approval chain configured for the Group approval has the correct qualification and references. That will help you track down the issue. Regards, Chetan Shinde On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com> wrote: > ** > Hello Team, > > We are facing an issue with SRM Group Approval issue. Below are the > details about the issue: > > 1. SRD is configured with Approval Type = Group and selected the Support > Group > 2. There are a few people having request approver functional role under > the Support Group. > 3. When the request is Submitted, Request Status goes to Waiting Approval > but unable to see the Approvers list/under the Approvals Tab. > > We have tried with different support groups as well but not working. > > Kindly Suggest how we can fix this issue. > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Group Approval Issue
Hello Chetan, There are no approval chains configured. SRD approval type is set to Group but not CUSTOM.. Regards, -Babajan. On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde <chetanshi...@gmail.com> wrote: > ** > Please check if the approval chain configured for the Group approval has > the correct qualification and references. That will help you track down the > issue. > > Regards, > Chetan Shinde > > On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com> > wrote: > >> ** >> Hello Team, >> >> We are facing an issue with SRM Group Approval issue. Below are the >> details about the issue: >> >> 1. SRD is configured with Approval Type = Group and selected the Support >> Group >> 2. There are a few people having request approver functional role under >> the Support Group. >> 3. When the request is Submitted, Request Status goes to Waiting Approval >> but unable to see the Approvers list/under the Approvals Tab. >> >> We have tried with different support groups as well but not working. >> >> Kindly Suggest how we can fix this issue. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Group Approval Issue
Hi, Just to start with some basic troubleshooting.. Could you check if the approvals are stuck in Application Pending form. Check If you see the New Details records created for today... Thanks Onkar. On 10-Feb-2016 11:07 pm, "babajan baig" <moghul.b...@gmail.com> wrote: > ** > Hello Chetan, > > There are no approval chains configured. > > SRD approval type is set to Group but not CUSTOM.. > > > Regards, > -Babajan. > > On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde <chetanshi...@gmail.com> > wrote: > >> ** >> Please check if the approval chain configured for the Group approval has >> the correct qualification and references. That will help you track down the >> issue. >> >> Regards, >> Chetan Shinde >> >> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com> >> wrote: >> >>> ** >>> Hello Team, >>> >>> We are facing an issue with SRM Group Approval issue. Below are the >>> details about the issue: >>> >>> 1. SRD is configured with Approval Type = Group and selected the Support >>> Group >>> 2. There are a few people having request approver functional role under >>> the Support Group. >>> 3. When the request is Submitted, Request Status goes to Waiting >>> Approval but unable to see the Approvers list/under the Approvals Tab. >>> >>> We have tried with different support groups as well but not working. >>> >>> Kindly Suggest how we can fix this issue. >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: SRM Group Approval Issue
so in SRD if you set Approval Type- Group, then there has to be a Approval Chain defined for the type - Group. Without this configuration the approval workflow will not trigger and no approvers would be attached. OOTB there is an approval chain you get for Manager approval(inidividual approval) and also for Group approval(level approval) Hope this helps or let me know if you need more info. Regards, Chetan Shinde On Wed, Feb 10, 2016 at 10:42 AM, babajan baig <moghul.b...@gmail.com> wrote: > ** > Hello Chetan, > > There are no approval chains configured. > > SRD approval type is set to Group but not CUSTOM.. > > > Regards, > -Babajan. > > On Wed, Feb 10, 2016 at 8:03 PM, Chetan Shinde <chetanshi...@gmail.com> > wrote: > >> ** >> Please check if the approval chain configured for the Group approval has >> the correct qualification and references. That will help you track down the >> issue. >> >> Regards, >> Chetan Shinde >> >> On Wed, Feb 10, 2016 at 7:43 AM, babajan baig <moghul.b...@gmail.com> >> wrote: >> >>> ** >>> Hello Team, >>> >>> We are facing an issue with SRM Group Approval issue. Below are the >>> details about the issue: >>> >>> 1. SRD is configured with Approval Type = Group and selected the Support >>> Group >>> 2. There are a few people having request approver functional role under >>> the Support Group. >>> 3. When the request is Submitted, Request Status goes to Waiting >>> Approval but unable to see the Approvers list/under the Approvals Tab. >>> >>> We have tried with different support groups as well but not working. >>> >>> Kindly Suggest how we can fix this issue. >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
SRM Group Approval Issue
Hello Team, We are facing an issue with SRM Group Approval issue. Below are the details about the issue: 1. SRD is configured with Approval Type = Group and selected the Support Group 2. There are a few people having request approver functional role under the Support Group. 3. When the request is Submitted, Request Status goes to Waiting Approval but unable to see the Approvers list/under the Approvals Tab. We have tried with different support groups as well but not working. Kindly Suggest how we can fix this issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
