Good Afternoon, ARSLIST! The Digital Media Services division of one of the largest wireless companies in the U.S. is in need of a full-time, permanent ServiceNow Administrator. This division is on the cutting edge of Content Delivery Network (CDN) technology, offers competitive benefits, and has an incredible campus in Santa Monica, CA.
The ServiceNow Administrator is responsible for developing the functional roadmap, application specifications and systems design for our SNC system. In this role, you will communicate with users and the application development staff to coordinate and develop detailed functional requirements and processes for program creation and enhancements. Additionally, you will administer and execute project systems involving operation, simulation, test and support requirements with real-time applications. Finally, you will develop documentation associated with computer software and analyze software data acquired during SNC systems testing. Responsibilities: * Partner with Engineering, Operations and Product to ensure the roadmap is reflective of business needs and priorities * Lead all Data Management, Security, Release Management, Product Updates / Relevance and Case Management services associated with SNC * Proficient in and is able to explain SNC existing functionality as well as future requirements including recommending the best architecture and design principles to meet user requirements * Visionary for product with responsibility for ensuring the roadmap is reflective of new features, upgrades, etc. * Primary point of contact with stakeholders on all risk, bottleneck and/or blockers * Analyze user requirements, identifies (alternate) systematic approaches, and develops recommendations with cross functional teams * Lead meetings with key stakeholders, gathers and documents user requirements, and assists with change management for product enhancements * Transform functional requirements into detailed technical designs that represent actionable development tasks * Create business process flows and functional designs * Develop and deliver training programs relevant to Service Now use and administration for end users * Primary point of contact with the vendor; drive all renewals, support, etc. * Develop and implement policies, procedures and guidelines to ensure data integrity * Play a substantial role in driving break/fix analysis * Assist with the testing, installation, and implementation of new / improved SNC systems * Maintain user access and license inventory * Provide daily customer service to all SNC users that submit questions and service requests to the SNC production support team Qualifications: * 2+ years Certified Service Administrator or Service-Now experience * 4-6 years of experience in IT Service Delivery * 1-2 years of experience using JavaScript or HTML, good knowledge of web design * ITIL v3 certification desired; able to understand and apply ITIL best practices to processes * Previous experience with relational databases such as MS SQL Server a plus * Knowledge of Active Directory and relevant IT architecture experience * Ability to clearly and effectively express ideas and messages via speech or writing * Ability to effectively absorb information inform various sources, analyze and examine data in detail, and draw appropriate conclusions * Bachelor degree in Computer Science If you are qualified, available and interested (or know someone who is), please send your most recent resume and desired salary range to anna.pet...@comcentric.com<mailto:anna.pet...@comcentric.com>. Cheers, Anna Peters [cid:image006.png@01D0CF7E.5C1FEF10]<https://www.linkedin.com/profile/view?id=287557091&authType=NAME_SEARCH&authToken=aqz-&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2Cidx%3A1-2-2%2CtarId%3A1428522935123%2Ctas%3Ataylor>Technical Recruiter [cid:image007.png@01D0CF7E.5C1FEF10]<https://www.linkedin.com/profile/view?id=6916941&authType=NAME_SEARCH&authToken=E1Bl&locale=en_US&trk=tyah&trkInfo=clickedVertical:mynetwork,idx:1-2-2,tarId:1430769203865,tas:anna%20pete> (303) 805-4700 x108 (303) 805-4701 fax Comcentric Inc. 10463 Park Meadows Drive #208 Lone Tree, CO 80124 [cid:image001.png@01CFF1DD.30084AF0] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
