Re: Upgrade to 8.1 AR/ITSM
We have dealt with many customers for their successful upgrade from 7.0.3 ITSM , 7.5 ARS to 8.1 ARS/ITSM. I would suggest to go with Parallel Upgrade rather than In Place upgrade , the reason being that your existing environment may not be well equipped to deal with 8.1 version effectively hence you may need to consider setting up the good hardware/software for 8.1 as per compatibility matrix. Please read through the BMC Amigo Program Collateral Knowledge Article and refer Parallel Upgrade portion to understand your upgrade plan better. Please note AMIGO program is a certified program and being used by many successful upgrades so far. https://kb.bmc.com/infocenter/index?page=contentid=KA404408 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: 13 January 2015 22:10 To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 8.1 AR/ITSM ** ** I was planning a new install of 8.1 (not a upgrade in place) and then migrating the data. Would I use the Data Import (i.e. spreadsheets) and Migrator or is there a better way of bringing the data over without paying for a new tool . A Remedy admin had mentioned copying everything over and pointing to the new instance. Since the data structures are different – this seems like this would present a problem correct? I have been reading a lot of the documentation, and I understand there is an Amigo program. Upgrading these older customized systems, what has been the gotcha’s others? Any recommendations/advise? Warnings? Has anyone worked with the Amigo program? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sean Harries Sent: Tuesday, January 13, 2015 4:30 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Upgrade to 8.1 AR/ITSM ** Hi Kathy, for an older version of ITSM like yours we would recommend a new instance of ITSM 8.1 rather than any upgrade in place. With a clean install you will know that you have only taken the customizations that you really need rather than legacy bug fixes and code that has been superseded by ITSM 8.1. A clean 8.1 install will generally be faster, easier to support and of course easier to upgrade to the next ITSM version. You will of course still need to review the customizations you have applied to your current system and decide what you need to retain, but that is of course best practice with an upgrade anyway. As for the data, you will want to migrate over the foundation data, and the transactional data onto ITSM 8.1 . This is an ideal time to clean up data and potentially archive some of the tickets that you no longer need direct access to. We use our Customer Move Tool (more info http://www.alderstone.com/cmt) for this, as we can migrate all modules data or a reduced set, depending on your requirements. In general we've been able to move all data within one day and the upgrade process becomes very smooth indeed. Please let me know if you would like to talk about this in more detail or I can set up a Demo of our migration tool to show you the flexibility and power of the application. regards Sean Sean Harries Alderstone Consulting Ltd Revolutionise your management of BMC Remedy ITSM Services with CMThttp://alderstone.com/cmt/ Mobile: +44 (0)7976 558048 Skype: seanharries MSN: seanharr...@alderstone.commailto:sean.harr...@alderstone.com e-mail: sean.harr...@alderstone.comhttp://sean.harr...@alderstone.com/ Linkedin: http://www.linkedin.com/in/seanharries On 13 January 2015 at 07:39, Patil, Vivek vivek_pa...@bmc.commailto:vivek_pa...@bmc.com wrote: ** Hi Kathy, Do you have customizations on CORE AR forms ? Planning the upgrade : https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade All information on upgrades : https://kb.bmc.com/infocenter/index?page=contentid=S:KA400850 Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Tuesday, January 13, 2015 12:44 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Upgrade to 8.1 AR/ITSM ** Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts – which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new instance? upgrade in place? We have a preference already, just want to confirm. Also, what are some gotcha’s that we need to look out for. I have been doing lots or reading, however I want to make sure this upgrade runs as smooth as possible so your feedback is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been
Re: Upgrade to 8.1 AR/ITSM
Hi Kathy, for an older version of ITSM like yours we would recommend a new instance of ITSM 8.1 rather than any upgrade in place. With a clean install you will know that you have only taken the customizations that you really need rather than legacy bug fixes and code that has been superseded by ITSM 8.1. A clean 8.1 install will generally be faster, easier to support and of course easier to upgrade to the next ITSM version. You will of course still need to review the customizations you have applied to your current system and decide what you need to retain, but that is of course best practice with an upgrade anyway. As for the data, you will want to migrate over the foundation data, and the transactional data onto ITSM 8.1 . This is an ideal time to clean up data and potentially archive some of the tickets that you no longer need direct access to. We use our Customer Move Tool (more info http://www.alderstone.com/cmt) for this, as we can migrate all modules data or a reduced set, depending on your requirements. In general we've been able to move all data within one day and the upgrade process becomes very smooth indeed. Please let me know if you would like to talk about this in more detail or I can set up a Demo of our migration tool to show you the flexibility and power of the application. regards Sean *Sean Harries* Alderstone Consulting Ltd Revolutionise your management of BMC Remedy ITSM Services with CMT http://alderstone.com/cmt/ Mobile: +44 (0)7976 558048 Skype: seanharries MSN: seanharr...@alderstone.com sean.harr...@alderstone.com e-mail: sean.harr...@alderstone.com Linkedin: http://www.linkedin.com/in/seanharries On 13 January 2015 at 07:39, Patil, Vivek vivek_pa...@bmc.com wrote: ** Hi Kathy, Do you have customizations on CORE AR forms ? Planning the upgrade : https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade All information on upgrades : https://kb.bmc.com/infocenter/index?page=contentid=S:KA400850 Thanks, Vivek *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *KathyMorris *Sent:* Tuesday, January 13, 2015 12:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Upgrade to 8.1 AR/ITSM ** Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts – which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new instance? upgrade in place? We have a preference already, just want to confirm. Also, what are some gotcha’s that we need to look out for. I have been doing lots or reading, however I want to make sure this upgrade runs as smooth as possible so your feedback is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1 AR/ITSM
** I was planning a new install of 8.1 (not a upgrade in place) and then migrating the data. Would I use the Data Import (i.e. spreadsheets) and Migrator or is there a better way of bringing the data over without paying for a new tool . A Remedy admin had mentioned copying everything over and pointing to the new instance. Since the data structures are different – this seems like this would present a problem correct? I have been reading a lot of the documentation, and I understand there is an Amigo program. Upgrading these older customized systems, what has been the gotcha’s others? Any recommendations/advise? Warnings? Has anyone worked with the Amigo program? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sean Harries Sent: Tuesday, January 13, 2015 4:30 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade to 8.1 AR/ITSM ** Hi Kathy, for an older version of ITSM like yours we would recommend a new instance of ITSM 8.1 rather than any upgrade in place. With a clean install you will know that you have only taken the customizations that you really need rather than legacy bug fixes and code that has been superseded by ITSM 8.1. A clean 8.1 install will generally be faster, easier to support and of course easier to upgrade to the next ITSM version. You will of course still need to review the customizations you have applied to your current system and decide what you need to retain, but that is of course best practice with an upgrade anyway. As for the data, you will want to migrate over the foundation data, and the transactional data onto ITSM 8.1 . This is an ideal time to clean up data and potentially archive some of the tickets that you no longer need direct access to. We use our Customer Move Tool (more info http://www.alderstone.com/cmt) for this, as we can migrate all modules data or a reduced set, depending on your requirements. In general we've been able to move all data within one day and the upgrade process becomes very smooth indeed. Please let me know if you would like to talk about this in more detail or I can set up a Demo of our migration tool to show you the flexibility and power of the application. regards Sean Sean Harries Alderstone Consulting Ltd Revolutionise your management of BMC Remedy ITSM Services with CMT http://alderstone.com/cmt/ Mobile: +44 (0)7976 558048 Skype: seanharries MSN: mailto:sean.harr...@alderstone.com seanharr...@alderstone.com e-mail: http://sean.harr...@alderstone.com/ sean.harr...@alderstone.com Linkedin: http://www.linkedin.com/in/seanharries http://www.linkedin.com/in/seanharries On 13 January 2015 at 07:39, Patil, Vivek vivek_pa...@bmc.com wrote: ** Hi Kathy, Do you have customizations on CORE AR forms ? Planning the upgrade : https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade All information on upgrades : https://kb.bmc.com/infocenter/index?page=content https://kb.bmc.com/infocenter/index?page=contentid=S:KA400850 id=S:KA400850 Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Tuesday, January 13, 2015 12:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1 AR/ITSM ** Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts – which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new instance? upgrade in place? We have a preference already, just want to confirm. Also, what are some gotcha’s that we need to look out for. I have been doing lots or reading, however I want to make sure this upgrade runs as smooth as possible so your feedback is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade to 8.1 AR/ITSM
Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts - which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new instance? upgrade in place? We have a preference already, just want to confirm. Also, what are some gotcha's that we need to look out for. I have been doing lots or reading, however I want to make sure this upgrade runs as smooth as possible so your feedback is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade to 8.1 AR/ITSM
Hi Kathy, Do you have customizations on CORE AR forms ? Planning the upgrade : https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade All information on upgrades : https://kb.bmc.com/infocenter/index?page=contentid=S:KA400850 Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Tuesday, January 13, 2015 12:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1 AR/ITSM ** Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts - which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new instance? upgrade in place? We have a preference already, just want to confirm. Also, what are some gotcha's that we need to look out for. I have been doing lots or reading, however I want to make sure this upgrade runs as smooth as possible so your feedback is appreciated. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
