User tool closes when executing a Crystal Report
Has anyone encountered an issue which causes Remedy to close when trying to view or print a Crystal Report? This started happening a couple of days ago on a few of our systems here and seems to be spreading throughout the user community. Nothing has changed with regards to Remedy configuration. I'm working with our desktop team to pin down any updates or other s/w changes. All of the typical ODBC issue fixes don't do a thing: Data source configuration Uninstall Remedy and reinstall Verify info for report server/port Clean temp directory Upgrading the user tool to 7.1p6 does not fix the issue. There is no error message -- aruser just closes, poof, gone. The rpt file gets created in %temp% but that's it. We have users that can't report on their PC use another and it will work for them. We have other users that can't report no matter what PC they use. I'm stumped, can't find a pattern, and still stuck at front-line with BMC support. Any ideas appreciated! Tony ARS 7.1p2 User 7.1p2,3,6 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
Re: User tool closes when executing a Crystal Report
Skynet virus? Or (and probably more likely) maybe a corrupted copy of the report is being accessed? Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: Tony Worthington tony.worthing...@kohls.com Date: Thu, 7 May 2009 10:26:21 To: arslist@ARSLIST.ORG Subject: User tool closes when executing a Crystal Report Has anyone encountered an issue which causes Remedy to close when trying to view or print a Crystal Report? This started happening a couple of days ago on a few of our systems here and seems to be spreading throughout the user community. Nothing has changed with regards to Remedy configuration. I'm working with our desktop team to pin down any updates or other s/w changes. All of the typical ODBC issue fixes don't do a thing: Data source configuration Uninstall Remedy and reinstall Verify info for report server/port Clean temp directory Upgrading the user tool to 7.1p6 does not fix the issue. There is no error message -- aruser just closes, poof, gone. The rpt file gets created in %temp% but that's it. We have users that can't report on their PC use another and it will work for them. We have other users that can't report no matter what PC they use. I'm stumped, can't find a pattern, and still stuck at front-line with BMC support. Any ideas appreciated! Tony ARS 7.1p2 User 7.1p2,3,6 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
Re: User tool closes when executing a Crystal Report
Does the local client run out of available memory or GDI when these certain reports? I would think this might be due to a memory leak issue that would cause the tool to crash altogether. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Thursday, May 07, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: User tool closes when executing a Crystal Report Has anyone encountered an issue which causes Remedy to close when trying to view or print a Crystal Report? This started happening a couple of days ago on a few of our systems here and seems to be spreading throughout the user community. Nothing has changed with regards to Remedy configuration. I'm working with our desktop team to pin down any updates or other s/w changes. All of the typical ODBC issue fixes don't do a thing: Data source configuration Uninstall Remedy and reinstall Verify info for report server/port Clean temp directory Upgrading the user tool to 7.1p6 does not fix the issue. There is no error message -- aruser just closes, poof, gone. The rpt file gets created in %temp% but that's it. We have users that can't report on their PC use another and it will work for them. We have other users that can't report no matter what PC they use. I'm stumped, can't find a pattern, and still stuck at front-line with BMC support. Any ideas appreciated! Tony ARS 7.1p2 User 7.1p2,3,6 [cid:888235515@07052009-108C] Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.commailto:tony.worthing...@kohls.com www.kohls.comhttp://www.kohls.com/ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are inline: ATT1.jpg
Re: User tool closes when executing a Crystal Report
Rick - Nope - not a virus. No, not limited to a single report. It's any report. A report will work on one users PC and close on another. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Rick Cook remedyr...@gmail.com To: arslist@ARSLIST.ORG Date: 05/07/2009 10:34 AM Subject: Re: User tool closes when executing a Crystal Report Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Skynet virus?Or (and probably more likely) maybe a corrupted copy of the report is being accessed?Rick Sent from my Verizon Wireless BlackBerry From: Tony Worthington Date: Thu, 7 May 2009 10:26:21 -0500 To: arslist@ARSLIST.ORG Subject: User tool closes when executing a Crystal Report Has anyone encountered an issue which causes Remedy to close when trying to view or print a Crystal Report? This started happening a couple of days ago on a few of our systems here and seems to be spreading throughout the user community. Nothing has changed with regards to Remedy configuration. I'm working with our desktop team to pin down any updates or other s/w changes. All of the typical ODBC issue fixes don't do a thing: Data source configuration Uninstall Remedy and reinstall Verify info for report server/port Clean temp directory Upgrading the user tool to 7.1p6 does not fix the issue. There is no error message -- aruser just closes, poof, gone. The rpt file gets created in %temp% but that's it. We have users that can't report on their PC use another and it will work for them. We have other users that can't report no matter what PC they use. I'm stumped, can't find a pattern, and still stuck at front-line with BMC support. Any ideas appreciated! Tony ARS 7.1p2 User 7.1p2,3,6 Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. image/jpeg
