Re: [asterisk-users] Sonicwall potentially causing long ping times to SIP phones

2008-10-25 Thread Stephen Davies
2008/10/23 Kristian Kielhofner [EMAIL PROTECTED]

 Most of the anything but simple PAT devices I've seen that implement
 any SIP specific fixups usually end up breaking something along the
 line.  Unless the product is from a company where SIP is their core
 competency (like Ingate, or /maybe/ Cisco) it's best to stay away
 and/or disable the SIP specific fixups wherever possible.



CISCO PIX's SIP fixup stuff breaks authentication from a SIP device if the
SIP device is using an IP address for the proxy and not a DNS name.

This is because the PIX rewrites the proxy's IP address where-ever it is
seen.  And that includes inside the authentication challenge line.  (The PIX
appears to do a literal search-and-replace in the SIP headers). Which means
the authentication fails.

We hit this twice with customers.  Unfortunately long enough apart that I
had to debug it all over again because I forgot about it...

The workaround is to use a DNS name to address the proxy.

So its definitely not just Sonicwall.

Steve
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Re: [asterisk-users] Advice on ISDN and Asterisk in the UK

2008-10-25 Thread Alan Lord
Gordon Henderson wrote:
 On Fri, 24 Oct 2008, Alan Lord wrote:
snip /
 I used to have an ISDN-2 line into my home office. BT wrote to me about
 2 years ago and said they were discontinuing the service. They converted
 my dual channel BRI back into a single POTS.
 
 Sure it was ISDN2e and not Home or Business Highway? They killed off an 
 the HH and BG lines some time back and converted them back to POTS. I've 
 no idea why - I'd cancelled my HH line some time before the cut-off date.

Yes, I think it was called Home Highway (but it *is* just a BRI at the 
end of the day). It had a USB port on the NTE which I never really 
grokked. Not being a Windows user and all.

 I built a little Asterisk server, stuck an X100p in it for backup calls
 should my broadband go down (on a separate POTS line) and got two
 non-geo 0844 IAX trunks for free instead.

 Who lost out there then?
 
 Well, quite. BT have their good points, but also their stupidly bad 
 points too.
 
 They phone me up once a month at present and ask me why I'm not placing 
 any outgoing calls with them. When I try to tell them why, (because I 
 run my own phone company!) because my reply is not in the script, they 
 just hang up on me.

LOL - That's a good one.

Alan


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Re: [asterisk-users] Astribank loop current adjustment

2008-10-25 Thread Stephen Davies
2008/10/23 Udo Schacht-Wiegand [EMAIL PROTECTED]

 For a door opener on an Astribank FXS port we need a loop current of 24.5mA
 .
 It does not function with the Astribank now, the dialtone becomes quiet
 immediately after pressing the button on that device.
 I've seen a limit of 23mA in the zaptel source.
 Is it possible to change the loop current of the Astribank somehow?



You need to ask Xorcom that question.  They have the ability to adjust any
registers in the FXS port chip so I expect that they can do that.

Steve
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Re: [asterisk-users] Fresh installed box

2008-10-25 Thread Torintino T
Thanks Matt,

would you please tell me in details about the following

1- the Linux mail configuration steps to enable it to send voicemail to email.

2- the steps to use T.38 and pass thru...or Fax detection...and fax to email.

3- for the live monitoring.i wanna a software to monitor and to make spying on 
the calls, etc...

if you will send me helpful documents , your help will be appreciated

Thanks,

Torintino 



From: [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Date: Fri, 24 Oct 2008 21:45:22 -0400
Subject: Re: [asterisk-users] Fresh installed box
















http://www.trixbox.org/forums/trixbox-forums/open-discussion/asterisk-guru-queuestats-install-guide-video

 

 



Thanks,

Matt G

 

: http://www.voipphreak.ca

: http://www.ratemydialplan.com

: http://www.asterisk-jobs.com



 







From:
[EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mark
Hamilton

Sent: Friday, October 24, 2008 8:57 PM

To: Asterisk Users Mailing List - Non-Commercial Discussion

Subject: Re: [asterisk-users] Fresh installed box





 

queuestats?









 Original Message 

Subject: Re: [asterisk-users] Fresh installed box

From: Matt Gibson [EMAIL PROTECTED]

Date: Fri, October 24, 2008 6:16 pm

To: 'Asterisk Users Mailing List - Non-Commercial Discussion'

asterisk-users@lists.digium.com





after a fresh installation of Freepbx



1- How can i make Freepbx send voicemail to Email. (the Linux mail

configuration steps)



2- How can i operate Fax machine and How it will be able to send the FAX to

email.



3- Is there any software application i can run to monitor live the calls and

to see precise reports of the recorded calls, queue, time conditions and all

the details that are necessary for the Call Center.









Hello, 



1. This is an option when you setup the voicemail accounts. Go down and

select the attach voicemail option. 



2. You would attach via either T38 ATA and enable pass thru, or you would

setup fax detection and forward it to an analogue port with the fax machine

attached. Converting to PDF/etc is beyond the scope of FreePBX. 



3. Yes, Freepbx comes with flash operator panel - and you could install

something like the queuestats to compliment the information you receive from

FOP. 



Thanks,

Matt





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Re: [asterisk-users] Advice on ISDN and Asterisk in the UK

2008-10-25 Thread Gordon Henderson
On Sat, 25 Oct 2008, Alan Lord wrote:

 Gordon Henderson wrote:
 On Fri, 24 Oct 2008, Alan Lord wrote:
 snip /
 I used to have an ISDN-2 line into my home office. BT wrote to me about
 2 years ago and said they were discontinuing the service. They converted
 my dual channel BRI back into a single POTS.

 Sure it was ISDN2e and not Home or Business Highway? They killed off an
 the HH and BG lines some time back and converted them back to POTS. I've
 no idea why - I'd cancelled my HH line some time before the cut-off date.

 Yes, I think it was called Home Highway (but it *is* just a BRI at the
 end of the day). It had a USB port on the NTE which I never really
 grokked. Not being a Windows user and all.

Yup. Home Highway. It was good at the time - I had it, so I could have 
what was effectively a 64K leased line Internet connection and still make 
calls. ADSL Broadband more or less killed it.

You didn't quite get all the features of ISDN2e that I recall, however I 
don't ever recall ever wanting to use those features... And it was home 
powered rather than line powered, but that's progress for you...

 I built a little Asterisk server, stuck an X100p in it for backup calls
 should my broadband go down (on a separate POTS line) and got two
 non-geo 0844 IAX trunks for free instead.

 Who lost out there then?

 Well, quite. BT have their good points, but also their stupidly bad
 points too.

 They phone me up once a month at present and ask me why I'm not placing
 any outgoing calls with them. When I try to tell them why, (because I
 run my own phone company!) because my reply is not in the script, they
 just hang up on me.

 LOL - That's a good one.

I know - they always tell me that the call may be being recorded too. I 
put them out of their misery by teling the call definately is being 
recorded - by me :)

BT - Great bits of technology, forward thinking network features, etc. 
(Eg. TXT to speech as mentioned in another thread here), however they're 
driven by corp-rat decision makers being poked by greedy share-holders )-:

Gordon

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Re: [asterisk-users] Astribank loop current adjustment

2008-10-25 Thread Tzafrir Cohen
On Thu, Oct 23, 2008 at 02:50:05PM +0200, Udo Schacht-Wiegand wrote:
 For a door opener on an Astribank FXS port we need a loop current of 24.5mA .
 It does not function with the Astribank now, the dialtone becomes quiet 
 immediately after pressing the button on that device.
 I've seen a limit of 23mA in the zaptel source.
 Is it possible to change the loop current of the Astribank somehow?

A phone that is on-hook is supposed to be an open circuit and ideally
not draw any current. In the real world this doesn't really happen. The
Astribank detects this by setting two limits. Anything above the high
limit is considered closed circuit (off-hook). Anything below the
lower limit is considered open circuit (on-hook). 

The values of those limits are 6.72mA (low) and 10.16mA (high). Thus
24.5mA is well into what is considered an open circuit. If you try to 
raise those limits, you may encounter problems with detecting a phone 
being picked up and such.

As Steve mentioned, tweaking this can be done by setting registers.
However those tweaks tend to interact with other things in strange ways.
Therefore I would not provide here the specific details without fully
understanding the situation. Generally for such matters contact
[EMAIL PROTECTED] .

-- 
   Tzafrir Cohen
icq#16849755  jabber:[EMAIL PROTECTED]
+972-50-7952406   mailto:[EMAIL PROTECTED]
http://www.xorcom.com  iax:[EMAIL PROTECTED]/tzafrir

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Re: [asterisk-users] Advice on ISDN and Asterisk in the UK

2008-10-25 Thread Tim Panton


On 24 Oct 2008, at 17:00, Phil Knighton wrote:


Hello all

What I'm looking for is some plain speaking advice on ISDN.

Currently using 4 analog lines connecting via a four port TDM400P  
FXO card.  We need to physically move our installations, and on  
requesting the analog lines be moved - our telco (BT) is suggesting  
we replace our analog lines with ISDN2.  We would have 3 x ISDN2  
connections, giving us six voice channels.  They've even offered us  
free installation of the lines (as opposed to a £560 charge for  
moving the analog lines!)


What hardware would you recommend in the Asterisk box?  I don't mind  
admitting I'm a newb and a lot of the info I've found is over my  
head.  I've been looking at a TE410P - would this achieve what I  
want which is to connect the 3 ISDN2 connections, giving me six  
voice channels?


Assuming the TE410P is what I'm looking for (or an equivalent -  
suggestions?) what are the basic points for what I would need to  
change in my current config?


Any help or suggestions would be gratefully appreciated :-)

Cheers

Phil


Couple of things to look out for :
	1) FAX! If you currently have a fax on any of the 4 analog lines,  
then moving to ISDN will
require you to do a major dance to get it working with any degree of  
reliability. (same goes for
dialup modems, creditcard processing machines, alarm systems, sky  
boxes etc)
	2) There really isn't any competition in the ISDN BRI market in the  
UK - once

down that road you are tied to BT.
 If you do want to go to ISDN, think seriously of getting a PRI (30  
channels) with only a few channels
'lit'. The normal minimum is 8 out of the 30, but I once persuaded NTL  
(as was) to put up a 6 line
PRI. All the telcos have PRI offerings, and the cards for asterisk are  
cheaper than the equivalent

BRI card.


 In your situation I'd be taking 2 analog lines and an ADSL, use the  
ADSL to make voip
calls through a good VoIP provider and the 2 analog lines for  
emergencies, faxes and failover.



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[asterisk-users] The skype channel...

2008-10-25 Thread Julien Claassen
Hello everyone!
   Perhaps I missed something: But where can one download the beta-version of 
the new asterisk skype channel? Can it work with 1.6.0-beta9?
   I tried to browse the digium downloads, but it's dificult, if you're blind 
and only have a text-based (almost no javscript) browser.
   Thanks for any good hints and pointers!
   Kindest regards
 Julien


Music was my first love and it will be my last (John Miles)

 FIND MY WEB-PROJECT AT: 
http://ltsb.sourceforge.net
the Linux TextBased Studio guide
=== AND MY PERSONAL PAGES AT: ===
http://www.juliencoder.de

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Re: [asterisk-users] fax / t38 gateway

2008-10-25 Thread Anthony Messina
On Friday 24 October 2008 11:49:15 am Wilton Helm wrote:
 1.  Why would anyone originate a FAX via VoIP?  If it has to go through a
 bunch of translation steps at both ends, it would seem better to simply
 scan the document (assuming it isn't in electronic form to begin with) and
 attach it to an E-Mail.

fax is a legally accepted form of document transport in many states.  signing 
and returning mortgage/lease/title/contract papers during the sale of a house 
for example.

theoretically fax has two legally defined and assignable endpoints--they can 
be identified with a person or an organization.

though i do wish fax would go away in favor of real (affordable) electronic 
signatures or universally accepted gpg -- we all get one with our social sec. 
numbers or something, but this is nation-dependent.

-- 
Anthony -  http://messinet.com - http://messinet.com/~amessina/gallery
8F89 5E72 8DF0 BCF0 10BE 9967 92DC 35DC B001 4A4E


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Re: [asterisk-users] The skype channel...

2008-10-25 Thread Dean Collins
You had to sign up with a form and Digium was going to get back to you.

Don't know if they got back to people yet..but I didn't hear from
them yet.

I don't have the form url anymore.

Regards,

Dean Collins
Cognation Inc
[EMAIL PROTECTED]
+1-212-203-4357   New York
+61-2-9016-5642   (Sydney in-dial).
+44-20-3129-6001 (London in-dial).

 -Original Message-
 From: [EMAIL PROTECTED] [mailto:asterisk-users-
 [EMAIL PROTECTED] On Behalf Of Julien Claassen
 Sent: Saturday, 25 October 2008 9:56 AM
 To: asterisk users mailinglist
 Subject: [asterisk-users] The skype channel...
 
 Hello everyone!
Perhaps I missed something: But where can one download the
beta-version of
 the new asterisk skype channel? Can it work with 1.6.0-beta9?
I tried to browse the digium downloads, but it's dificult, if
you're blind
 and only have a text-based (almost no javscript) browser.
Thanks for any good hints and pointers!
Kindest regards
  Julien
 
 
 Music was my first love and it will be my last (John Miles)
 
  FIND MY WEB-PROJECT AT: 
 http://ltsb.sourceforge.net
 the Linux TextBased Studio guide
 === AND MY PERSONAL PAGES AT: ===
 http://www.juliencoder.de
 
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Re: [asterisk-users] The skype channel...

2008-10-25 Thread Thomas Kenyon
Dean Collins wrote:
 You had to sign up with a form and Digium was going to get back to you.
 
 Don't know if they got back to people yet..but I didn't hear from
 them yet.
 
 I don't have the form url anymore.
 
 Regards,
 
 Dean Collins

Judging by their emails, it looks like at least the first wave of beta 
testing has begun.

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Re: [asterisk-users] The skype channel...

2008-10-25 Thread Julien Claassen
Hi!
   So no way to get in anymore? that's too bad. It would have been the first 
real skype accessibility for blind people working like myself on linux.
   If anyone does remember or can retrieve the URL for the signup form, please 
tell me anyway, perhaps it's still possible.
   Kindest regards
Julien


Music was my first love and it will be my last (John Miles)

 FIND MY WEB-PROJECT AT: 
http://ltsb.sourceforge.net
the Linux TextBased Studio guide
=== AND MY PERSONAL PAGES AT: ===
http://www.juliencoder.de

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Re: [asterisk-users] The skype channel...

2008-10-25 Thread randulo
On Sat, Oct 25, 2008 at 4:58 PM, Julien Claassen [EMAIL PROTECTED] wrote:
 Hi!
   So no way to get in anymore? that's too bad. It would have been the first

It's in the first wave. Here's what the initial mail from Steve Sokol said:

The Skype For Asterisk beta will start with a small group and expand in a
controlled manner to allow close monitoring of feedback and optimal operation
between Skype and Asterisk.  An email notice informing those selected for the
initial phase will be sent out some time late this week.  If you are selected
you will receive a beta license agreement and a mutual nondisclosure agreement,
both of which must be signed before you can download the beta code.

If you are not selected for the initial round please keep in mind that our goal
is to expand the beta program as soon as is practical.  We will keep your
application and when we get to the second phase of the beta you will be the
first to know.

That note was sent just after Astricon. If you applied you should have
received it.

/r

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Re: [asterisk-users] The skype channel...

2008-10-25 Thread Thomas Kenyon
Julien Claassen wrote:
 Hi!
So no way to get in anymore? that's too bad. It would have been the first 
 real skype accessibility for blind people working like myself on linux.
If anyone does remember or can retrieve the URL for the signup form, 
 please 
 tell me anyway, perhaps it's still possible.
Kindest regards
 Julien
 
Send em your details on the form on their website, there is more than 
one round of beta testing.

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Re: [asterisk-users] Returning to Voicemail after returning call

2008-10-25 Thread Andrew Joakimsen
No, it is not possible. I submitted a bug report[1], because it has
been bothering me too.

[1]http://bugs.digium.com/view.php?id=13781


On Thu, Oct 23, 2008 at 4:36 PM, Mark Wiater [EMAIL PROTECTED] wrote:
 Hello all,

 I've got dialout= and callback= set in my voicemail.conf so that I
 can have users return calls to folks who have left messages. They
 really like this feature.

 But when the callback is over, a normal hangup occurs instead of the
 caller being put back into voicemail at the next message.

 Is it possible that the users be returned into the voicemail system
 where they left off?

 thanks

 Mark


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[asterisk-users] Cheapest 4 port FXO

2008-10-25 Thread Joseph L. Casale
I need to increase reliability at an office as SIP/Internet provider outages 
are causing some issues.
What would be the least expensive analogue card that people are using reliably?

Thanks!
jlc
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[asterisk-users] someone to test gtalk with me?

2008-10-25 Thread Julien Claassen
Hello everyone!
   Would someone be willing to test googletalk with me? Please reply in 
private, I'll get you my account and we can exchange anything else, that's 
necessary.
   Kindest regards
Julien


Music was my first love and it will be my last (John Miles)

 FIND MY WEB-PROJECT AT: 
http://ltsb.sourceforge.net
the Linux TextBased Studio guide
=== AND MY PERSONAL PAGES AT: ===
http://www.juliencoder.de

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Re: [asterisk-users] Fresh installed box

2008-10-25 Thread Matt Gibson
Hi Torintino, 

 

1.   Login to FreePBX, Go to extensions, Select the extension you want
to configure, Scroll down to the bottom under the voicemail setup section,
and check the Attach to Email checkbox and then save the extension and
reload freepbx. Now your emails will be sent including the voicemail. Note
that mail has to be setup on the box for it to work (ssmtp or local mta). 

2.   Here are some tutorials -
http://www.voip-info.org/wiki-Asterisk+fax,
http://www.voip-info.org/wiki/view/T.38
http://nerdvittles.com/index.php?p=88 http://asterfax.sourceforge.net/

3.   Ah, I'm not positive on what would work for this - sounds like some
modifications to FOP may be in need. Maybe someone else on the list has
ideas. 

 

 

Thanks,

Matt G

 

: http://www.voipphreak.ca

: http://www.ratemydialplan.com

: http://www.asterisk-jobs.com

 

From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Torintino T
Sent: Saturday, October 25, 2008 5:15 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Fresh installed box

 

Thanks Matt,

would you please tell me in details about the following

1- the Linux mail configuration steps to enable it to send voicemail to
email.

2- the steps to use T.38 and pass thru...or Fax detection...and fax to
email.

3- for the live monitoring.i wanna a software to monitor and to make spying
on the calls, etc...

if you will send me helpful documents , your help will be appreciated

Thanks,

Torintino 





  _  

From: [EMAIL PROTECTED]
To: asterisk-users@lists.digium.com
Date: Fri, 24 Oct 2008 21:45:22 -0400
Subject: Re: [asterisk-users] Fresh installed box

http://www.trixbox.org/forums/trixbox-forums/open-discussion/asterisk-guru-q
ueuestats-install-guide-video

 

 

Thanks,

Matt G

 

: http://www.voipphreak.ca

: http://www.ratemydialplan.com

: http://www.asterisk-jobs.com

 

From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mark Hamilton
Sent: Friday, October 24, 2008 8:57 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Fresh installed box

 

queuestats?



 Original Message 
Subject: Re: [asterisk-users] Fresh installed box
From: Matt Gibson [EMAIL PROTECTED]
Date: Fri, October 24, 2008 6:16 pm
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
asterisk-users@lists.digium.com


after a fresh installation of Freepbx

1- How can i make Freepbx send voicemail to Email. (the Linux mail
configuration steps)

2- How can i operate Fax machine and How it will be able to send the FAX to
email.

3- Is there any software application i can run to monitor live the calls and
to see precise reports of the recorded calls, queue, time conditions and all
the details that are necessary for the Call Center.




Hello, 

1. This is an option when you setup the voicemail accounts. Go down and
select the attach voicemail option. 

2. You would attach via either T38 ATA and enable pass thru, or you would
setup fax detection and forward it to an analogue port with the fax machine
attached. Converting to PDF/etc is beyond the scope of FreePBX. 

3. Yes, Freepbx comes with flash operator panel - and you could install
something like the queuestats to compliment the information you receive from
FOP. 

Thanks,
Matt


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  _  

Discover the new Windows Vista Learn more!
http://search.msn.com/results.aspx?q=windows+vistamkt=en-USform=QBRE 

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[asterisk-users] gtalk dialstring?

2008-10-25 Thread Julien Claassen
Hi everyone!
   I couldn't find anything expressive about gtalk dialstrings. It doesn't seem 
to work. I'm not sure why, so I'll start at the easiest point.
   The syntax I found was:
gtalk/my_account_name/[EMAIL PROTECTED]
   Is this correct?
   And does any of you googletalkers know, if a simple google-mail account is 
enough to use the talking bit, or do I have to register in the googletalk 
software again?
   Oh btw. Here's my error:
bach  [Oct 25 21:18:11] ERROR[28847]: chan_gtalk.c:908 
gtalk_alloc: no gtalk capable clients to talk to.
[Oct 25 21:18:11] NOTICE[28847]: channel.c:3243 __ast_request_and_dial: Unable 
to request channel gtalk/gtalk_account/[EMAIL PROTECTED]
   Kindest regards
   Julien


Music was my first love and it will be my last (John Miles)

 FIND MY WEB-PROJECT AT: 
http://ltsb.sourceforge.net
the Linux TextBased Studio guide
=== AND MY PERSONAL PAGES AT: ===
http://www.juliencoder.de

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Re: [asterisk-users] gtalk dialstring?

2008-10-25 Thread Philippe Sultan
Hi Julien,

 bach  [Oct 25 21:18:11] ERROR[28847]: chan_gtalk.c:908
 gtalk_alloc: no gtalk capable clients to talk to.
 [Oct 25 21:18:11] NOTICE[28847]: channel.c:3243 __ast_request_and_dial: Unable
 to request channel gtalk/gtalk_account/[EMAIL PROTECTED]

The syntax is correct. Make sure that you have the [gtalk_account]
section inside your jabber.conf file, you can also check the
connection to the GoogleTalk XMPP server by issuing these commands :
jabber show connected
jabber show buddies (in Asterisk 1.6)

Cheers,

Philippe

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Re: [asterisk-users] gtalk dialstring?

2008-10-25 Thread Julien Claassen
Hi!
   OK, this seems to work. But still I can't find anything to talk to for a 
test. I don't know, if the firewall might be in the way. Isn't there some 
echo-test service for google?
   And about the buddies: I found usernames in two places
1. in jabber.conf
[gtalk_account]
...
[EMAIL PROTECTED]
2. gtalk.conf
[guest]
disallow=all
allow=ulaw
context=google-in
[EMAIL PROTECTED]
   Do I need both? How to add more buddies? Just go on with:
[EMAIL PROTECTED]
and
[EMAIL PROTECTED]
   or do I have to use something like buddy2 and suername2?
   google-in is the context of incoming calls in my extensions.conf, is is 
correct to be there as a context name, or should there be some other context?
   Kindest regards
  Julien


Music was my first love and it will be my last (John Miles)

 FIND MY WEB-PROJECT AT: 
http://ltsb.sourceforge.net
the Linux TextBased Studio guide
=== AND MY PERSONAL PAGES AT: ===
http://www.juliencoder.de

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Re: [asterisk-users] Cheapest 4 port FXO

2008-10-25 Thread Alex Balashov
X100P.

Joseph L. Casale wrote:

 I need to increase reliability at an office as SIP/Internet provider outages 
 are causing some issues.
 What would be the least expensive analogue card that people are using 
 reliably?
 
 Thanks!
 jlc
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-- 
Alex Balashov
Evariste Systems
Web: http://www.evaristesys.com/
Tel: (+1) (678) 954-0670
Direct : (+1) (678) 954-0671
Mobile : (+1) (706) 338-8599

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Re: [asterisk-users] Cheapest 4 port FXO

2008-10-25 Thread Joseph L. Casale
X100P.

Yeah I saw these but they are single port and I need at least 2 ports. I only 
have 1 free pci slot as well.

Thanks!
jlc

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Re: [asterisk-users] Agents log in afterhours

2008-10-25 Thread Atis Lezdins
On Fri, Oct 24, 2008 at 9:33 PM, Ing.  Jorge S Alanís Garza
[EMAIL PROTECTED] wrote:
 Hi all,



 I received a report of a client which stated that two of its agents are
 logging in to the queues when they actually aren't there working. They
 appeared to be logged on all night. They thought they weren't logging off
 correctly, but they checked one of them and he was following the procedure.
 Any ideas of what can be happening?  Is there a way to prevent logins to
 queues afterhours?

The question is actually - what impact does it have.

Agents could login in working time and just forget to log out. So any
deny would be ineffective.

We have DID routing determined by free member count in queues +
working hours. Some configurations allow calls to go to queue within
working hours if there are no agents, and some don't allow to accept
calls in after hours.

So, in order to not have callers wait in queue within afterhours we
have several methods used together:
1) If agent don't answer a call, he gets either paused or logged off.
Paused agents don't count as free, but they are still around, so
routing might send call to IVR first to welcome caller and give agents
some time.
2) Within after hours all agents are logged out every 15 minutes. So,
they are allowed to work after official working hours, but they just
have to relogin every 15 minutes.  Realtime queue members in MySQL and
cron script makes this quite straightforward :)

Regards,
Atis

-- 
Atis Lezdins,
VoIP Project Manager / Developer,
[EMAIL PROTECTED]
Skype: atis.lezdins
Cell Phone: +371 28806004
Cell Phone: +1 800 7300689
Work phone: +1 800 7502835

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[asterisk-users] Strange ring tone: Long-Short-Short

2008-10-25 Thread Joseph
I'm using Linksys SPA3102 adapter and have a strange ring tone:
Long-Short-Short or Long-Long-Short-Short

Does anybody know which setting adjust this ring tone on SPA3102
Sipura rings normally. I'm not sure if setting are on Regional Tab or User Tab

-- 
#Joseph

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[asterisk-users] Queue Warning messages

2008-10-25 Thread César García
Hello guys, I am having some problems when user Queue app, the problem is
that the celler do not hear the queue messages like
queue-periodic-announce, etc and I am having this two warnign messanges when
that happends, what does this messages means ?

First One:

Started music on hold, class 'default', on DAHDI/1-1
[Oct 25 15:23:18] WARNING[10216]: channel.c:1893 ast_waitfordigit_full:
Unexpected control subclass '2'


Second One:
-- DAHDI/1-1 Playing 'queue-periodic-announce' (language 'en')
[Oct 25 15:23:38] WARNING[10216]: file.c:1204 waitstream_core: Unexpected
control subclass '2'

thank you

cesar



-- 
http://celord.blogspot.com/
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[asterisk-users] hammering imap vmail storage

2008-10-25 Thread Brian J. Murrell
I've configured asterisk 1.4 to use imap storage for voice-mail and
while I'm happy with it generally speaking it really seem to hammer the
IMAP server.   It appear, from the IMAP server logs that it's polling
the imap server every *second* for mailbox updates for the users'
voice-mail folders.

Is it really necessary to do this once a second?  Is this tunable
anywhere?

Thanx,
b.



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[asterisk-users] bug in Asterisk 1.4.22?

2008-10-25 Thread Abel Monzon
Hello is my idea or this is a bug? The thing is that I have in my 
asterisk.conf this:
[directories]
astetcdir = /usr/local/etc/asterisk
astmoddir = /usr/local/lib/asterisk/modules
astvarlibdir = /usr/local/share/asterisk
astdatadir = /usr/local/share/asterisk
astagidir = /usr/local/share/asterisk/agi-bin
astspooldir = /var/spool/asterisk
astrundir = /var/run/asterisk
astlogdir = /var/log/asterisk

where the dir of agi-bin is in /usr/local/share/asterisk/agi-bin and inside 
agi-bin directory I have a file called a2billing.php and in my 
extesions.conf i have:
[a2billing]
exten = 1,1,answer
exten = 1,2,Wait,2
exten = 1,3,DeadAgi,a2billing.php
exten = 1,4,Wait,2
exten = 1,5,Hangup

and then in my softphone I call to 1 the asterisk log say this:
-- Launched AGI Script /usr/local/share/asterisk/agi-bin/a2billing.php
  ==  a2billing.php: Failed to execute 
'/usr/local/share/asterisk/agi-bin/a2billing.php': No such file or directory
-- Executing [EMAIL PROTECTED]:4] Wait(SIP/abel-28c18000, 2) in new 
stack
  == Spawn extension (default, 1, 4) exited non-zero on 
'SIP/abel-28c18000'

So, i change the file a2billing.php to another place and I change this new 
place in asterisk.conf:
[directories]
astetcdir = /usr/local/etc/asterisk
astmoddir = /usr/local/lib/asterisk/modules
astvarlibdir = /usr/local/share/asterisk
astdatadir = /usr/local/share/asterisk
astagidir = /new/place/asterisk/agi-bin
astspooldir = /var/spool/asterisk
astrundir = /var/run/asterisk
astlogdir = /var/log/asterisk

I reload the asterisk server and the asterisk log still say me the same 
place before:
-- Launched AGI Script /usr/local/share/asterisk/agi-bin/a2billing.php
  ==  a2billing.php: Failed to execute 
'/usr/local/share/asterisk/agi-bin/a2billing.php': No such file or directory
-- Executing [EMAIL PROTECTED]:4] Wait(SIP/abel-28c18000, 2) in new 
stack
  == Spawn extension (default, 1, 4) exited non-zero on 
'SIP/abel-28c18000'


Why is that? Any suggest?

Thanks for all,
Abel 


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