Re: [Asterisk-Users] No busy-tone

2004-11-08 Thread Bill Hamel
Hi,

I think you want this to be 102 since a busy returns n+101 n being the
priority your Dial function was called.

exten = _X.,101,Busy

should be

exten = _X.,102,Busy

HTH

-b


Quoting Eric Wieling [EMAIL PROTECTED]:

 Nicklas Bondesson wrote:
  Just like this? It doesn't seem to work though.
  
   [wx3trunk-outgoing]
   include = internal-sip-callers
   exten = _X.,1,Dial(SIP/[EMAIL PROTECTED],,T)
   exten = _X.,101,Busy
 
 
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Re: [Asterisk-Users] SIPURA does not register with Asterisk

2004-11-06 Thread Bill Hamel
Hi,

The first thing is I dont see a username=username in your config.I
recommend
keeping the username the same as what you have in the brackets, in this case
[201]

If you are behind a NAT device make sure to add nat=yes

And if you dont have it configured in the [general] context be sure to handle
your codecs. eg:

disallow=all
allow=ulaw   ;or whatever

Other than this, are you sure the 2000 is getting an IP address assigned to it.
Look in your docs, off hand I think on the touch tone pad of the phone you have
plugged into the 2000 you do a  then 110 but you'd better check into
this incase Im wrong.

So, have at it like this:

[201]
username=201
type = friend
host = dynamic
secret=201
dtmfmode = rfc2833
context = default
[EMAIL PROTECTED]
nat=yes
canreinvite=no
callerid = 201 201
disallow=all
allow=ulaw

HTH
Ciao,
-b

Quoting Naren Koka [EMAIL PROTECTED]:

 I have a SIPURA 2000 which is supposed to register
 with the Asterisk server. However it does not register
 at all.
 
 I have two lines registered in the SIP.conf
 
 [201]
 type = friend
 host = dynamic
 secret=201
 dtmfmode = rfc2833
 context = default
 [EMAIL PROTECTED]
 canreinvite=no
 callerid = 201 201
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Re: [Asterisk-Users] Asterisk call forwarding / remote dial-in/out?

2004-04-01 Thread Bill Hamel
Yes you can, It's called DISA. Realize that using DISA has it's potential
security concerns.

From the asterisk console type show application DISA for more information.

DISA = Direct Inward System Access

Ciao,
-bh

Quoting Angus Berry [EMAIL PROTECTED]:

 I haven't found this in any docs or faqs yet, so I'm wondering if I can
 achieve what I would like to do.
 
 On an Asterisk PBX with multiple PSTN lines, I'd like to call in from
 one PSTN line, probably via cellphone and access the PBX as if I were
 local to it. From here I'd like to get a dial tone and call back out. I
 know this isn't exactly call forwarding per se, but I'm wondering if
 this can be done.
 
 thanks
 
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[Asterisk-Users] Can't block CallerID outbound

2004-04-01 Thread Bill Hamel
Curious if anyone else has run into this.

I am testing this with a Sipura-2000 with firmware rev 1.0.33. On FC1 with
Asterisk 1.0 Stable branch 4/1/2004 CVS (no April fools jokes please :) )

The Sipura has the ability so when you dial *67 it turns ON CID block and *68
turns it back off. (This is for outbound calls)

When I *67 (activate CID Block) dial, and look at the SIP INVITE I see that it
added Anonymous in the From: Field 

When I *68 and look at the SIP INVITE Anonymous is no longer in the From:
field, instead it has the SIP UserName.

So I think the Sipura is doing it's job. However even though the From: field
is set to Anonymous my callerID still gets sent through to the called
number.

I realize that Asterisk gets my callerID from the sip.conf file callerid=
Name
555-555- but isn't Asterisk supposed to Block the callerID if it sees
Anonymous in the SIP INVITE ?

Oh, FWIW - the other *XX features like call forwarding work fine hopefully
ruleing out dtmf and dial plan issues etc.. 

Thanks
-bh

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Re: [Asterisk-Users] G726 not working ?

2004-03-31 Thread Bill Hamel
Hi,

Thanks for the reply!

I am still having troubles

I did try:

disallow=all
allow=g726

And still get:

Mar 30 15:49:29 WARNING[-1137677392]: chan_sip.c:2128 process_sdp: No
compatible codecs!

-b

Quoting Michael Manousos [EMAIL PROTECTED]:

 Hi,
 
 Bill Hamel wrote:
  Hi,
  
  I am running FC1 with latest patches of 3/30/04, and I have the latest CVS
 as of
  this morning 3/30/04 of asterisk, zap and libpri.
  
  The SIP device I am using is a Sipura SPA-2000 with G726-32 Forced.
  
  When I 'make clean and recompiled zaptel, libpri, asterisk and start
 asterisk I
  can see:
  
  [format_g726.so] [format_g726.so] = (Raw G.726 (16/24/32/40kbps) data)
== Registered file format g726-40, extension(s) g726-40
== Registered file format g726-32, extension(s) g726-32
== Registered file format g726-24, extension(s) g726-24
== Registered file format g726-16, extension(s) g726-16
 
 This is the support for reading/writing raw G.726 (all rates)
 data from/to files. It is not the G.726 codec. The codec
 is the codec_g726.so module (32 Kbps only).
 
  
  I 'Ass'ume this indicates that g726 is installed..
  
  So in my sip.conf I put many variations of what I thought should go in
 there,
  finally includeing (to no avail):
  
  disallow=all
  allow=g726-40
  allow=g726-32
  allow=g726-24
  allow=g726-16
  allow=g726
  allow=ima-adpcm
 
 You should allow g726 only.
 
  
  (Also tried G.726-xx etc... ) And none seem to work because when I dial out
 I
  get
  
  Mar 30 15:49:29 WARNING[-1137677392]: chan_sip.c:2128 process_sdp: No
 compatible
  codecs!
  
  I must not be putting the correct allow= value in sip.conf or possibly
 missing
  something. 
  
  Can anyone point me in the right direction ?
  
  Thanks
  -bh
  
  
 
 
 Michael.



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Re: [Asterisk-Users] C7960 busy notification

2004-03-31 Thread Bill Hamel
Perhaps the 7960 has Call Waiting set to YES - this being the case, you're
really not hitting a busy but the 15 sec timeout instead.

Try setting CallWaiting=No in the 7960 you should then get a 'busy'.

Oh, another thing. If you have multiple line appearences configured as the same
SIP phone on the 7960, you will have the same problem if the call rolls to the
next available line.

HTH,
-b


Quoting Rich Adamson [EMAIL PROTECTED]:

 Using the following defnitions with a C7960:
 
 exten = 3001,1,Dial(SIP/3001,15,r)
 exten = 3001,2,Voicemail2(u3001)
 exten = 3001,102,Voicemail2(b3001)
 exten = 3001,103,Hangup 
 
 If someone is on this phone (real conversation) and another call comes in,
 the second call goes through the 15 second timeout and is dropped into the
 2-priority as unavailable (not the 102 busy as expected).
 
 Do I need to do something different to hit the 102 busy priority?
 
 Rich
 
 
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Re: [Asterisk-Users] Watchguard Firebox 1000 and Asterisk

2004-03-30 Thread Bill Hamel
The firebox has the UDP timeout set pretty low by default, this is a good thing
to help prevent DOS attacks, but isn't a really good thing for a SIP device.

There is no option in the GUI to set this.

However you can go into the config file itself and modify the following:

options.masquerade.udp.timeout: 30
options.services.dynamic.timeout.udp: 25

Set them higher than your register timeout on your 7960.

Then save the config file and upload to the firebox.

HTH
-bh




Quoting Glenn Dalgliesh [EMAIL PROTECTED]:

 Has any had any experiences with Watchguard Firebox 1000 and Asterisk. I
 have asterisk on public side and phones on the private side. I am able to
 get the phones to register and make outbound calls but the inbound calls are
 intermittent. I have NAT enable in asterisk and on the Cisco 7960.
 
 Any insight would be appreciated.
 
 Thanks
 
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[Asterisk-Users] G726 not working ?

2004-03-30 Thread Bill Hamel
Hi,

I am running FC1 with latest patches of 3/30/04, and I have the latest CVS as of
this morning 3/30/04 of asterisk, zap and libpri.

The SIP device I am using is a Sipura SPA-2000 with G726-32 Forced.

When I 'make clean and recompiled zaptel, libpri, asterisk and start asterisk I
can see:

[format_g726.so] [format_g726.so] = (Raw G.726 (16/24/32/40kbps) data)
  == Registered file format g726-40, extension(s) g726-40
  == Registered file format g726-32, extension(s) g726-32
  == Registered file format g726-24, extension(s) g726-24
  == Registered file format g726-16, extension(s) g726-16

I 'Ass'ume this indicates that g726 is installed..

So in my sip.conf I put many variations of what I thought should go in there,
finally includeing (to no avail):

disallow=all
allow=g726-40
allow=g726-32
allow=g726-24
allow=g726-16
allow=g726
allow=ima-adpcm

(Also tried G.726-xx etc... ) And none seem to work because when I dial out I
get

Mar 30 15:49:29 WARNING[-1137677392]: chan_sip.c:2128 process_sdp: No compatible
codecs!

I must not be putting the correct allow= value in sip.conf or possibly missing
something. 

Can anyone point me in the right direction ?

Thanks
-bh


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[Asterisk-Users] Agent / Queue help

2004-02-16 Thread Bill Hamel
Hi,

First let me apologize if I sent this to the list twice.

Is it possible to kick a caller out of a queue after 5 minutes and goto the
next priority in the context where they were assigned to the queue ?

My desired result is that even though one agent is dynamically logged into the
queue and is on a call, I would like the 2nd caller to stay in the queue for 5
minutes and then timeout to the next priority if the agent is still busy and
can't get to the call.

Some observations:
I have tried the n option with queue (if I don't the 2nd caller will stay
in the queue infefinately) eg:

exten = 401,1,Queue(support1|n)

The problem with using n is that with one agent logged into the queue and he
is busy on a call, when the 2nd call is placed in the queue it immediately
timesout and goes to the next priority in the context even if timeout=300 is
set in queue.conf.

Any help appreciated.
-bh

Here are the configs:

extensions.conf
[supportq]
exten = 401,1,  Queue(support1|t)

agents.conf
[agents]
autologoff=15
ackcall=no
;wrapuptime=5000
musiconhold = default

queues.conf
general]
[support1]
music = default
strategy = leastrecent
;context = leavemessage
timeout = 300
retry = 2
maxlen = 0
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[Asterisk-Users] Is there a MaxQueueTime for Queues ?

2004-02-14 Thread Bill Hamel
Hi,

Is it possible to kick a caller out of a queue after 5 minutes and goto the
next priority in the context where they were assigned to the queue ?

My desired result is that even though one agent is dynamically logged into the
queue and is on a call, I would like the 2nd caller to stay in the queue for 5
minutes and then timeout to the next priority if the agent is still busy and
can't get to the call.

Some observations:
I have tried the n option with queue (if I don't the 2nd caller will stay in
the queue infefinately) eg:

exten = 401,1,Queue(support1|n)

The problem with using n is that with one agent logged into the queue and he
is busy on a call, when the 2nd call is placed in the queue it immediately
timesout and goes to the next priority in the context even if timeout=300 is
set in queue.conf.

Any help appreciated.
-bh

Here are the configs:

extensions.conf
[supportq]
exten = 401,1,  Queue(support1|t)

agents.conf
[agents]
autologoff=15
ackcall=no
;wrapuptime=5000
musiconhold = default

queues.conf
general]
[support1]
music = default
strategy = leastrecent
;context = leavemessage
timeout = 300
retry = 2
maxlen = 0






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Re: [Asterisk-Users] Calls dropping off

2004-02-02 Thread Bill Hamel
Hi,

Have you checked for IRQ conflicts ?

-b

Quoting Steve Foy [EMAIL PROTECTED]:

 Hi,
 
 On Mon, Feb 02, 2004 at 06:04:40PM +0100, Philipp von Klitzing wrote:
  Steve, 
  
  this really is a FAQ. You need add to EACH (!) sip user something like
  
  disallow=all
  allow=ulaw
  allow=alaw
  allow=gsm
 
 I do have that in my sip.conf. I am using ulaw.
 
 Calls from the SIP phones through Asterisk and out one of my X100P cards are
 working 95% of the time and also, incoming calls through the X100P cards to
 the SIP phones are the same.
 
 The only problem is that every once in a while, without any odd circustances
 that I can see, the call just drops and the remote user is gone.
 
 The box running asterisk isn't under heavy load, so I can't see why this is
 happening.
 
 I am not using g.729 or 723, just plain old ulaw, which I have got enabled
 in
 sip.conf
 
 Cheers,
 Steve
 
 -- 
 Steve Foy|  http://www.unite.net
 UNITE Solutions  |  Tel: 028 9077 7338 
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Re: [Asterisk-Users] Calls dropping off

2004-01-30 Thread Bill Hamel
Shot in the dark here ...

Do you have: 

canreinvite=no

Set in sip.conf for the SIP phones in question ?

Ciao,
-b


Quoting Steve Foy [EMAIL PROTECTED]:

 Hi,
 
 I've got a fairly working Asterisk setup, with a few minor glitches, one of
 which is very very irritating.
 
 Sometimes, during a call, the remote end just drops off. We're using
 software
 SIP phones (SJPhone) connecting to * then out through analogue lines with
 X100P cards.
 
 There is nothing in the logs and nothing on the console, the call just seems
 to 'go away'!
 
 Can anyone shed any light on this?




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Re: [Asterisk-Users] Calls dropping off

2004-01-30 Thread Bill Hamel
Try adding it to the phones involved so it looks like this:

; Shirley
[100]
type=friend
username=xxx
secret=xxx
host=dynamic
dtmfmode=rfc2833
callerid=Shirley O'Neill 100
context=internal
[EMAIL PROTECTED]
qualify=yes
canreinvite=no

-b


Quoting Steve Foy [EMAIL PROTECTED]:

 Bill,
 
 On Fri, Jan 30, 2004 at 08:19:51AM -0500, Bill Hamel wrote:
  Shot in the dark here ...
  
  Do you have: 
  
  canreinvite=no
  
  Set in sip.conf for the SIP phones in question ?
 
 No, I don't.
 
 All I have in sip.conf is the general stuff like:
 
[general]
port = 5060   ; Port to bind to (SIP is 5060)
bindaddr = 0.0.0.0; Address to bind to (all addresses on machine)
 
allow=all
allow=GSM
allow=G729
allow=iLBC
allow=SpeeX; Allow all codecs
allow=ulaw
 
 and then about 10 friends like this:
 
; Shirley
[100]
type=friend
username=xxx
secret=xxx
host=dynamic
dtmfmode=rfc2833
callerid=Shirley O'Neill 100
context=internal
[EMAIL PROTECTED]
qualify=yes
 
 -- 
 Steve Foy|  http://www.unite.net
 UNITE Solutions  |  Tel: 028 9077 7338 
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Re: [Asterisk-Users] How do you turn on the 7960 msg waiting light?

2004-01-30 Thread Bill Hamel
I can only speak for the SIP IOS load on the 7960's (We're running 6.1 ) but if
you add:

[EMAIL PROTECTED]

It should work

Note: 7188 being the mail box number and ContextInVoicemailConf
 being the context in the voicemail.conf file where the mail box 7188
exists.

Example:

[7188]
type=friend
username=7188
secret=7188
host=dynamic
nat=no
dtmfmode=inband
context=mycontext
callerid=Bubba  (555)-555-1212 
[EMAIL PROTECTED]
canreinvite=no
amaflags=default
disallow=all
allow=ulaw
allow=alaw
;End

HTH
-b

Quoting Paul Mahler [EMAIL PROTECTED]:

 Does anyone in Asterisk land know how to turn on the message light on the
 back of the earpiece of a cisco 7960 when a message is waiting?
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Re: [Asterisk-Users] re: help with voicepulse connect IAX2

2004-01-29 Thread Bill Hamel
Curious what your iax.conf looks like.

Also FWIW - if you are connecting directly to VoicePulse with a SIP phone,
wouldn't that mean that you have a SIP account and not an IAX account ?

-b



Quoting yair hakak [EMAIL PROTECTED]:

 hello,
 after playing with an asterisk configuration for voip for a few weeks i'm 
 trying to get outbound dialing with voicepulse going - i've cut down the 
 asterisk to a very minimal install (1 SIP client) to try to localize the 
 problem. The SIP client works fine (SIP and * on the same NAT) and could 
 access the demo from samples before i removed it,  and can call itself  - so
 
 i am pretty convinced the SIP setup is OK.
 
 This is the error message:
 Jan 29 12:21:54 NOTICE[262161]: app_dial.c:527 dial_exec: Unable to create 
 channel of type 'IAX2'
 when i try to call the PSTN from the SIP device.
 i've tried the wiki, the handbook, the voicepulse site, and all sorts of 
 other sites, and nothing helps. i also downloaded and compiled the code 
 today (jan 29) and that didn't help either. if anyone has ideas i would be 
 eternally grateful - this is driving me crazy.
 
 thanks-
 yair
 
 p.s. i am using the right login and password; not the ones from the website,
 
 and i know my account at voicepulse works because i can connect direct 
 through a SIP client.  it seems to be a specifically IAX2 problem.
 
 here are my files
 
 sip.conf
 ;
 ; SIP Configuration for Asterisk
 ;
 [general]
 port = 5060 ; Port to bind to
 disallow=all; Disallow all codecs
 allow=ulaw  ; Allow codecs in order of preference
 allow=gsm
 
 [yairphone]
 type=friend
 insecure=no
 username=yairphone
 secret=yairphone
 host=dynamic
 dtmfmode=inband
 callerID = Yair Hakak
 nat=true
 
 extensions.conf
 [general]
 ;
 static=yes
 writeprotect=no
 
 
 [default]
 
 exten = _1NXXNXX,1,Dial(IAX2/[EMAIL PROTECTED]/[EMAIL PROTECTED],20)
 exten = 8665,1,Dial(SIP/yairphone,20)
 
 iax.conf
 [general]
 port=5036
 disallow=all
 allow=ulaw
 
 jitterbuffer=no
 
 [voicepulse]
 context = VPWS
 secret=mypassword
 auth=md5
 type=friend
 host=gw5.voicepulse.com
 
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[Asterisk-Users] Is there a way to # of agents logged into a queue ?

2004-01-21 Thread Bill Hamel
Hi,

Looking around I can't seem to find a way to show the number of agents currently
logged into a queue and if possible who they are. Is there a way to do this ?

Thanks
-b

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[Asterisk-Users] Agent timeout then Dial() ?

2004-01-20 Thread Bill Hamel
Hello,

I have agents / queues working to the extent that agents can login, logout and I
can send a caller into the queue and the logged in agent's phones will ring.

Maybe I've spent to much time googleing and reading and my eyes are crossing
now, but what I am trying to do is this but cannot find any reference to it.

1. Xfer the caller into the Queue... If Noone is logged into the queue, the
caller will be directed to a PSTN number instead (or extension, same thing)

2. Xfer the caller into the Queue... Agents are logged in, but the call times
out for whatever reason, I would then like to have it go to an extension as in
above

3. When say 6PM rolls around and all agents are gone I would like to
automagically log them out just incase they forgot to.

I will be happy with an answer for 1 and 2 - I can always use a big stick for #3
:)

I did find a reference to adding a member local in queues.conf eg:
member = local/[EMAIL PROTECTED],10

And have a context in extensions.conf like this
[timeout]
exten = s,1,Wait,1
exten = s,2,Answer
exten = s,3,Playback(transferring_you_offsite)
exten = s,4,Dial,IAX2/office/[EMAIL PROTECTED]

Even with the metric of '10' to try and give the local member less preference
it will give logged in agents like half a ring and then xfer to the timeout
context right away. 

Any help, pointers would be greatly appreciated.

Many thanks
-bh


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Re: [Asterisk-Users] 7960 Phone disconnects when dialing using speaker

2004-01-17 Thread Bill Hamel
Quoting Brian West [EMAIL PROTECTED]:

 Works fine here.. got two of em.
 
 bkw


Hmpf! I donno whats wrong then, both phones do the same thing. 

So you can keep the headset in the cradle, hit the 'speaker' button, dial a call
and it doesn't disconect ?

I wonder, are you using an xml dial plan or anything on you phones ?

Thanks
-bh




 
 On Fri, 16 Jan 2004, Bill Hamel wrote:
 
  Hi,
 
  Just got some CISCO 7960 phones. They seem to work great except if I make
 any
  SIP call using the speaker phone (leaving the hand set in the cradle)the
 call
  will disconnect in about 5 or so seconds. If I pick up the hand set and
 make a
  call, it's fine.
 
  Has anyone else run into this ? Any solution ?
 
  The phone is on SIP v6.1 - it did the same thing on 4.4 5.0 and 6.0.
 
  Thank you in advance,
  -bh
 
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Re: [Asterisk-Users] Re: Voicepulse

2004-01-16 Thread Bill Hamel
Atually with the root servers dropping their domain name announcement nothing
would have helped. Well, except for hard codeing the IP rather than using fqdn
in the config. Or making a static entry in the local hosts file ( both have
it's issues) 

I prefer to use IP rather than fqdns when possible. But that can introduce other
problems if the host system decides to move you to another host machine by just
changing the DNS name. 

Using fqdns in mission critical applications is not a good idea IMHO, it just
adds another layer of something that can go wrong. 

Just my $.02 worth ;)

-b



Quoting Chris Albertson [EMAIL PROTECTED]:

 
 --- Steve Sobol [EMAIL PROTECTED] wrote:
  Matt Lawson wrote:
  
   I was just about to write the same thing.  It says busy.  Is is
  REALLY 
   busy or is something else wrong?
   
   This on the heels of switch-1.nufone.net being missing out of DNS.
   
   We have customers that expect their VOIP to work.  Is there anybody
  
   that's reliable?
 
 I've been doing some testing and so far I'm not 100% impressed
 by the VOIP services I've seen.  They provide a good service but
 my local phone company and ATT longdistance service is more
 reliable.
 
 But this is not to say _you_ can't built a reliable VOIP based
 system.  Get _two_ providers and set up your dial plan in
 extensions.conf to fail over if one service fails to
 connect to dial via the next one and finally if both fail
 use pstn. your users will see a system the just works.
 
 About Nufone's problem.  I bet they'll start thinking about
 getting a backup DNS service and maybe geographic deversity.
 A company should be able to even stay on the air if there is a
 server room fire using techniques like round robin DNS and
 West cost and East coast servers run by different, unrelated
 hosting companies.  
 
 
 
 =
 Chris Albertson
   Home:   310-376-1029  [EMAIL PROTECTED]
   Cell:   310-990-7550
   Office: 310-336-5189  [EMAIL PROTECTED]
   KG6OMK
 
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[Asterisk-Users] 7960 Phone disconnects when dialing using speaker

2004-01-16 Thread Bill Hamel
Hi,

Just got some CISCO 7960 phones. They seem to work great except if I make any
SIP call using the speaker phone (leaving the hand set in the cradle)the call
will disconnect in about 5 or so seconds. If I pick up the hand set and make a
call, it's fine.

Has anyone else run into this ? Any solution ?

The phone is on SIP v6.1 - it did the same thing on 4.4 5.0 and 6.0. 

Thank you in advance,
-bh

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Re: [Asterisk-Users] ZT_CHANCONFIG failed on channel 2

2003-12-17 Thread Bill Hamel
Hi,

FWIW

This issue had been resolved. The fix is nothing to speak of except that maybe
this post may be informative for someone out there.

It turned out to be a hardware issue in the PC, after swapping the Zaptel cards
to another PC, it has been up and running with no ZT_CHANCONFIG failed on
channel 2: No such device or address (6) [FAILED] errors anymore.

Unfortunately I don't have the cycles to research exactly what on the MB or NIC
may have been causing this, it could be anything, it's easier just to leave the
Zaptels in the new box and find something clever to do with the old one like
tie it to my bumper and drag it around for a bit :)

I can say this though, the box would loose network connectivity ~60 seconds
after the error. An ifconfig -a showed the NIC Up and the routing table on the
box was correct as well. Link lights looked fine and the CISCO catalyst port
showed up/up as well. The Zaptel cards did not need to be powercycled because a
shutdown -r worked.

Regards,
-bh


  



Quoting [EMAIL PROTECTED]:

 Hi,
 
 Thank you for the reply, actually the cards installed are a TDM400P (Single
 port) and an X100P. 
 
 I don't need to power down the PCI cards by turning of the PC, a simple
 shutdown -r now does it.
 
 -bh
 
 Quoting Tilghman Lesher [EMAIL PROTECTED]:
 
  On Thursday 11 December 2003 17:42, [EMAIL PROTECTED] wrote:
   [EMAIL PROTECTED] asterisk]# service zaptel start
   Loading zaptel framework:  [  OK  ]
   Loading zaptel hardware modules: wcfxo wcusb
   Running ztcfg:  ZT_CHANCONFIG failed on channel 2: No such device
   or address (6) [FAILED]
  
  Typically this means that the driver cannot detect the device.  Since
  it is the S100U that seems to be undetected, try unplugging it,
  waiting 20 seconds, and plugging it back in.
  
  -Tilghman
  



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