[Asterisk-Users] asterisk faxing
Hello, I've currently been playing around with asterisk's faxing capabilities. One feature that is of particular interest is the fax auto-detection stuff. I've been having a few problems implementing it, can someone please give me a few pointers as to how they are doing it and if it is working for them? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Asterisk stops responding after about 80 calls
Hello all, We are having a really wierd problem with asterisk, basically after about 80 calls, asterisk stops responding. The process itself is still running, you can log into asterisk and events are still logged, however all phones lose dial tone and no incoming or outgoing calls work. Calls come in over a ISDN PRI line and are routed over IAX to another asterisk server that has an Adtran channel bank connecting 24 phones. Both servers have a TE410P digium card in them. The system was actually running fine for several weeks without any problem, however we switched to a different PRI and since then this problem has been appearing. The box that the problem happens on is the one with the channel bank connected to it, the box with the PRI runs perfectly. We have essentially tried everything but to no avail. Our hope is that someone can some information that can help. For the record, we are running a CVS version that is about 3 weeks - 1 month old, however we did upgrade to today's CVS and that did not fix anything. We have also tried all types of signalling for our channel bank connection, including kewlstart, loopstart, and groundstart. Any help would be greatly appreciated. We would also like to put out a call to any consultants who can help as we would be willing to pay an asterisk expert who wants to give us some of their time on this problem. Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] 3-way calling bug
Sorry for the lack of info...here goes - We are using CVS from earlier this week. Our phones are fxs signalling and it is connected to asterisk via a channelbank and a TE410P card. I have put a bug into the bugtracker, it's ID is 687 thanks, Derek On Thu, 2003-12-18 at 19:19, John Todd wrote: Hi, I discovered a problem in asterisk with the following scenerio: 1) I make an outbound call 2) Called person answers phone 3) I hit the flashhook to initiate a 3-way call 4) I hear dial tone and called person is on hold 5) I hang up my phone 6) called person hangs up their phone 7) my phone starts ringing 8) I answer and no one is there, I hang up 9) endless loop between step 7 8 happens after this happens and this endless ringing loop begins asterisk cannot be stopped from within the console but must be killed with kill -9. Any help or insight into the matter would be greatly appreciated. Thanks, Derek What kind of phones? SIP? IAX? fxs? What version of CVS? What equipment? Please document a bit more, and perhaps this might need a report in the bugtracker (http://bugs.digium.com/) JT ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] 3-way calling bug
Hi, I discovered a problem in asterisk with the following scenerio: 1) I make an outbound call 2) Called person answers phone 3) I hit the flashhook to initiate a 3-way call 4) I hear dial tone and called person is on hold 5) I hang up my phone 6) called person hangs up their phone 7) my phone starts ringing 8) I answer and no one is there, I hang up 9) endless loop between step 7 8 happens after this happens and this endless ringing loop begins asterisk cannot be stopped from within the console but must be killed with kill -9. Any help or insight into the matter would be greatly appreciated. Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue only ringing one agent at a time
but, if this is case then how can you run a call center with asterisk? What if you have 40 simultaneous calls coming into the call center, most calls would be missed, even if you have 40 available agents. Of course one call should go to one agent, but if a second call, or a third call joins the queue, shouldn't they also go to agents as well? derek On Fri, 2003-12-12 at 13:33, Brian West wrote: Its going to try one at a time till its answered thats how its designed. Trying to call more than one person at a time might cause more drama than its worth. Just tell your agents to answer their phones faster... if they dont fire them. bkw On Thu, 11 Dec 2003, Markus Mayer wrote: Ok, so let me briefly describe our setup and what exactly happens (this is a test environment): 4 phones, 2 logged into the one queue, the other 2 phones used to dial into the queue. One of the non-queue phones dials the queue number, one of the queue phones rings. Now (while this phone is still ringing) the second non-queue phone dials the queue also -- but nothing happens. The person on this phone gets a ring-tone (just like the first), but still only the first queue-phone actually rings (because of the first call), the second queue-phone is silent (it should be ringing, though, because of the 2nd call). So there's 2 people phoning the queue (both hearing ring tones), 2 phones in the queue ready to answer incoming calls, but only the first phone is ringing. If, however, the first queue-phone (the one that's ringing) is picked up, then finally the second queue-phone starts ringing, announcing the 2nd call that's already been waiting in the queue for a while, hearing a ring tone. Why aren't those two queue phones ringing simultaneously if there's more than one incoming call (one phone for each call)? Note that we want only one phone ringing for each incoming call (so ringall doesn't work for us), but we also want more than one phone ringing if there's more than one call coming in at the same time. Thanks, Markus On Thu, 2003-12-11 at 14:36, Brancaleoni Matteo wrote: so, from queues.conf.sample A strategy may be specified. Valid strategies include: ringall - ring all available channels until one answers (default) roundrobin - take turns ringing each available interface leastrecent - ring interface which was least recently called by this queue fewestcalls - ring the one with fewest completed calls from this queue random - ring random interface matteo Il gio, 2003-12-11 alle 23:34, Derek Barber ha scritto: That does get both phones ringing, however that is not the solution problem we are having. We need the queue to work in leastrecent mode. If there is only one call in the queue only one agent's phone should ring. However, if there is two calls in the queue then two agent's phones should ring. Three calls, three phones, etc. The problem we are having is that if there is two calls in the queue, instead of ringing two agent phones, it only rings one agent's phone. And thus callers are sitting in the queue when they don't have to be, because there is an available agent to take their call, but that agent's phone doesn't ring. does that explain things better? derek On Thu, 2003-12-11 at 14:14, Brancaleoni Matteo wrote: strategy=ringall in queues.conf matteo Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto: Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the phone. Both incoming calls are in the queue, I have tested and confirmed that, and both agents are in the queue and available. However, only one phone is able to ring at one time. Has anyone seen this problem or know of any solutions? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Queue only ringing one agent at a time
Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the phone. Both incoming calls are in the queue, I have tested and confirmed that, and both agents are in the queue and available. However, only one phone is able to ring at one time. Has anyone seen this problem or know of any solutions? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue only ringing one agent at a time
That does get both phones ringing, however that is not the solution problem we are having. We need the queue to work in leastrecent mode. If there is only one call in the queue only one agent's phone should ring. However, if there is two calls in the queue then two agent's phones should ring. Three calls, three phones, etc. The problem we are having is that if there is two calls in the queue, instead of ringing two agent phones, it only rings one agent's phone. And thus callers are sitting in the queue when they don't have to be, because there is an available agent to take their call, but that agent's phone doesn't ring. does that explain things better? derek On Thu, 2003-12-11 at 14:14, Brancaleoni Matteo wrote: strategy=ringall in queues.conf matteo Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto: Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the phone. Both incoming calls are in the queue, I have tested and confirmed that, and both agents are in the queue and available. However, only one phone is able to ring at one time. Has anyone seen this problem or know of any solutions? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Queue only ringing one agent at a time
yes, I know this. We need the queue in leastrecent mode. That doesn't explain why only one agent's phone is ringing when two agents are available and two calls are in the queue. derek On Thu, 2003-12-11 at 14:36, Brancaleoni Matteo wrote: so, from queues.conf.sample A strategy may be specified. Valid strategies include: ringall - ring all available channels until one answers (default) roundrobin - take turns ringing each available interface leastrecent - ring interface which was least recently called by this queue fewestcalls - ring the one with fewest completed calls from this queue random - ring random interface matteo Il gio, 2003-12-11 alle 23:34, Derek Barber ha scritto: That does get both phones ringing, however that is not the solution problem we are having. We need the queue to work in leastrecent mode. If there is only one call in the queue only one agent's phone should ring. However, if there is two calls in the queue then two agent's phones should ring. Three calls, three phones, etc. The problem we are having is that if there is two calls in the queue, instead of ringing two agent phones, it only rings one agent's phone. And thus callers are sitting in the queue when they don't have to be, because there is an available agent to take their call, but that agent's phone doesn't ring. does that explain things better? derek On Thu, 2003-12-11 at 14:14, Brancaleoni Matteo wrote: strategy=ringall in queues.conf matteo Il gio, 2003-12-11 alle 23:18, Derek Barber ha scritto: Hello! We are having an interesting problem with the queue. What is happening is that no matter how many agents are logged into the queue, only one phone will ring at one time. So, for example, if we have two agents in the queue and two incoming calls. The first incoming call will ring on one of the agent phones, but the second agent's phone will not ring until the first agent picks up the phone. Both incoming calls are in the queue, I have tested and confirmed that, and both agents are in the queue and available. However, only one phone is able to ring at one time. Has anyone seen this problem or know of any solutions? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Transfer 3-Way Calling with Manager
Hi, I am currently working on an application that communicates with Asterisk via the Manager interface. Two of the features that I have been working on involve transfering a call and initiating a 3-way call. I have been able to get the blind transfer working in most situations with the manager command Redirect, however I cannot get any sort of 3-way call happening at all. I have tried all sorts of things but seem to keep hitting dead ends. I do have both of these functions working well from the phone itself (using the '#' to transfer and the link key to do 3-way), however we need to get them working in our application. Can someone please provide some direction? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] TE401P driver warning
Hi, I just recieved a new TE401P card from digium, I put it into a PC with asterisk and did a fresh CVS update and compile. However, when I load the driver (modprobe wct4xxp) for this card it detects the card and loads the driver but then I keep getting all these warning messages, such as: Tried to load into 0004, but got instead Not prepped yet Every few seconds a similar warning message gets displayed on my screen. Any ideas on what I may be doing wrong? Thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Remote Agents
Hi, First a little background: the company that I work at have currently been using a Windows-based PBX solution called Televantage. We are primarily a linux-based development shop but originally went with Televantage on the recomendation of someone who no longer works with us. Suffice to say, we have not been happy with that solution and I have been investigating Asterisk as a replacement to that product. I have recently ordered and recieved the Developers Kit (TDM), and have got a working system up an running with one extension. So far I have really enjoyed working with Asterisk, however I have a few questions about some features. One of the key features we need is the Remote Agent, I am not sure how this works and was wondering if someone could give me some information on that. We would like to have calls routed through Asterisk to remote agents at home and then have a screen-pop on their PCs that would give details of the incoming call. We have an ISDN PRI connection through which the calls will be routed. My other question is concerning the scability of Asterisk - what sort of stats are there on how Asterisk can scale? Also, is there some distributed architecture features? I would like to be able to scale Asterisk over multiple servers and databases, does anyone have any information on whether this can currently be done with Asterisk and if so, how it would be accomplished? If anyone could give some information about this it would be greatly appreciated. Many thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Remote Agents
Jim, thanks for your reply, that is very helpful. We actually are planning on using Linux for our remote agents so the screen-pop will be a linux application. Do you know if that feature is supported in Asterisk or do you know if it would be easy to implement if it isn't supported yet? Thanks, Derek On Mon, 2003-07-14 at 12:27, Jim Friedeck wrote: Derek, Screen pops Iin Windows) usually rely on the Microsoft TAPI system. Asterisk doesn't talk to TAPI as far as I know. I am trying to write a VB interface to the management system on Asterisk but the going is slow. We looked at TeleVantage and the cost for 30 agents and full reporting was outraegous. The features are excellent and support is good but we couldn't justify the 50k. We are having the queue app changed for our needs by Digium and will save a bundle. It will allow for remote agents to login and recieve calls from home. Check back often to see the progress on the new queue app. Asterisk scales to many PBX servers and they can all talk to each other and store call info on the same database. If you need reporting you will have to do that yourself with something like Crystal Reports. Good luck. Jim Friedeck Derek Barber wrote: Hi, First a little background: the company that I work at have currently been using a Windows-based PBX solution called Televantage. We are primarily a linux-based development shop but originally went with Televantage on the recomendation of someone who no longer works with us. Suffice to say, we have not been happy with that solution and I have been investigating Asterisk as a replacement to that product. I have recently ordered and recieved the Developers Kit (TDM), and have got a working system up an running with one extension. So far I have really enjoyed working with Asterisk, however I have a few questions about some features. One of the key features we need is the Remote Agent, I am not sure how this works and was wondering if someone could give me some information on that. We would like to have calls routed through Asterisk to remote agents at home and then have a screen-pop on their PCs that would give details of the incoming call. We have an ISDN PRI connection through which the calls will be routed. My other question is concerning the scability of Asterisk - what sort of stats are there on how Asterisk can scale? Also, is there some distributed architecture features? I would like to be able to scale Asterisk over multiple servers and databases, does anyone have any information on whether this can currently be done with Asterisk and if so, how it would be accomplished? If anyone could give some information about this it would be greatly appreciated. Many thanks, Derek ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
