[Asterisk-Users] Agent Logoff inability when calls are being received from queue
Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for their agent no and their password and after that they get the agenty-alreadyon message!!! When the call goes away they are able to logoff!! It sounds trivial but in a busy call center where lines are coming all the time it gives the agent a hard time and at the same time the line is not being answered since the agent's extension is considered available and Asterisk keeps sending the call to the agent. By the way I am using Asterisk from CVS of August 17. Does anyone knows whether the above is meant to work like that? If it is a bug does anyone know whether it is being corrected in later CVS? Thanks in advance for any answer. Anna ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Timeout feature in queues.conf does not seem to work
Hello again, I have noticed with Queues and roundrobin policy that if even if a timeout is set for a queue, Asterisk keeps ringing an available member of the queue after the timeout expires. This continues a few times before the next available agent is tried. I am using CVS of August 17 but I have read in the list that roundrobin worked fine since earlier in August. Does anyone know if this has been fixed in earlier CVS or is it supposed to work like this? outgoing agentcall, to agent '8601', on 'Local/[EMAIL PROTECTED],1' -- Executing Dial(Local/[EMAIL PROTECTED],2, OH323/h323:[EMAIL PROTECTED]) in new stack -- Called 8601 -- Called h323:[EMAIL PROTECTED] -- Nobody picked up in 15000 ms -- Hungup 'H323:17087' == Spawn extension (default, 4302, 1) exited non-zero on 'Local/[EMAIL PROTECTED],2' -- outgoing agentcall, to agent '8601', on 'Local/[EMAIL PROTECTED],1' -- Executing Dial(Local/[EMAIL PROTECTED],2, OH323/h323:[EMAIL PROTECTED]) in new stack -- Called 8601 -- Called h323:[EMAIL PROTECTED] -- Nobody picked up in 15000 ms -- Hungup 'H323:17088' == Spawn extension (default, 4302, 1) exited non-zero on 'Local/[EMAIL PROTECTED],2' -- outgoing agentcall, to agent '8601', on 'Local/[EMAIL PROTECTED],1' -- Executing Dial(Local/[EMAIL PROTECTED],2, OH323/h323:[EMAIL PROTECTED]) in new stack -- Called 8601 -- Called h323:[EMAIL PROTECTED] -- Stopped music on hold on H323:5404 == Spawn extension (vservices, 5512, 5) exited non-zero on 'H323:5404' -- Hungup 'H323:17089' == Spawn extension (default, 4302, 1) exited non-zero on 'Local/[EMAIL PROTECTED],2' -- Hungup 'H323:5404' Thanks in advance, Anna Anna Panagidou Technology Department Hellas On Line Agiou Konstantinou 59-61 15124, Maroussi Tel. no: (+30210) 8762309 E-mail address: [EMAIL PROTECTED] ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Assignement of extension to Netmeeting with dynamic IP address
Hello everybody, I wonder if anyone can help me in something I am trying to do but have no clue on how to do it: I have an Asterisk installation and I would like to be able to assign certain extensions to people with NetMeetings that take dynamic IP address. Does any one know how I can get the IP of an incoming channel in order to be able to dial back to that channel after the call is hangup? Does registering with a gatekeeper has anything to do with this? Any clues welcome Thanks, Anna Anna Panagidou Technology Department Hellas On Line Agiou Konstantinou 59-61 15124, Maroussi Tel. no: (+30210) 8762309 E-mail address: [EMAIL PROTECTED] ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Agent Logoff question
Hello there, Does anyone know how an agent logged on with AgentCallbackLogin application can logoff ? Thanks, Anna Anna Panagidou Technology Department Hellas On Line Agiou Konstantinou 59-61 15124, Maroussi Tel. no: (+30210) 8762309 E-mail address: [EMAIL PROTECTED] ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] SetLanguage application doesn;t seem to work in latest Asterisk
Hello everybody, I have installed Asterisk from CVS (18/07/2003) and although everything works fine, SetLanguage application doesn't seem to work. As it used to work with previous version I wonder if I am missing something here. The relevant line in extensions.conf is: exten = 3,1,SetLanguage(gr) In the directory where Asterisk sounf files reside, I have installed files of the type file-gr.gsm. However, although the SetLanguage(gr) application is executed, only the plain file.gsm files are played. Note that I haven't setup gr as a language in any other configuration file. Any clues are welcome. Thanks Anna Panagidou Technology Department Hellas On Line Agiou Konstantinou 59-61 15124, Maroussi Tel. no: (+30210) 8762309 E-mail address: [EMAIL PROTECTED] ___ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
