[asterisk-users] IAX softphone fails through PRI trunks with Hangup
I've a call center using IAX softphones provided by a third party. We've observed problems where the IAX phones seem unable to use our PRI trunks. A sample anonymized call is provided below with the PRI debug calls embedded. Any thoughts, comments or suggestions would be welcome. In anonymizing it, I preseved the format and number of digits sent. -- Accepting AUTHENTICATED call from 192.168.1.164: requested format = alaw, requested prefs = (), actual format = ulaw, host prefs = (ulaw|alaw|gsm), priority = mine -- Executing Set(IAX2/4427-1, EMERGENCYROUTE=YES) in new stack -- Executing Macro(IAX2/4427-1, dialout-trunk|1|6167X||) in new stack -- Executing GotoIf(IAX2/4427-1, 1?3:2) in new stack -- Goto (macro-dialout-trunk,s,3) -- Executing Macro(IAX2/4427-1, user-callerid) in new stack -- Executing GotoIf(IAX2/4427-1, 0?report) in new stack -- Executing GotoIf(IAX2/4427-1, 0?start) in new stack -- Executing Set(IAX2/4427-1, REALCALLERIDNUM=4427) in new stack -- Executing NoOp(IAX2/4427-1, REALCALLERIDNUM is 4427) in new stack -- Executing Set(IAX2/4427-1, AMPUSER=4427) in new stack -- Executing Set(IAX2/4427-1, AMPUSERCIDNAME=USER18-IAX) in new stack -- Executing GotoIf(IAX2/4427-1, 0?report) in new stack -- Executing Set(IAX2/4427-1, CALLERID(all)=USER18-IAX 4427) in new stack -- Executing NoOp(IAX2/4427-1, Using CallerID USER18-IAX 4427) in new stack -- Executing Macro(IAX2/4427-1, record-enable|4427|OUT) in new stack -- Executing GotoIf(IAX2/4427-1, 0 0?2:4) in new stack -- Goto (macro-record-enable,s,4) -- Executing AGI(IAX2/4427-1, recordingcheck|20070125-102531|1169738731.2435) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck recordingcheck|20070125-102531|1169738731.2435: Outbound recording not enabled -- AGI Script recordingcheck completed, returning 0 -- Executing NoOp(IAX2/4427-1, No recording needed) in new stack -- Executing Macro(IAX2/4427-1, outbound-callerid|1) in new stack -- Executing GotoIf(IAX2/4427-1, 1?start) in new stack -- Goto (macro-outbound-callerid,s,3) -- Executing NoOp(IAX2/4427-1, REALCALLERIDNUM is 4427) in new stack -- Executing Set(IAX2/4427-1, USEROUTCID=8xx-6xx-) in new stack -- Executing Set(IAX2/4427-1, EMERGENCYCID=) in new stack -- Executing Set(IAX2/4427-1, TRUNKOUTCID=Business Name 5xx-6xx-) in new stack -- Executing GotoIf(IAX2/4427-1, 0?trunkcid) in new stack -- Executing GotoIf(IAX2/4427-1, 1?trunkcid) in new stack -- Goto (macro-outbound-callerid,s,11) -- Executing GotoIf(IAX2/4427-1, 0?usercid) in new stack -- Executing Set(IAX2/4427-1, CALLERID(all)=Business Name 5xx-6xx-) in new stack -- Executing GotoIf(IAX2/4427-1, 0?report) in new stack -- Executing Set(IAX2/4427-1, CALLERID(all)=8xx-6xx-) in new stack -- Executing NoOp(IAX2/4427-1, CallerID set to 8xx6xx) in new stack -- Executing Set(IAX2/4427-1, GROUP()=OUT_1) in new stack -- Executing GotoIf(IAX2/4427-1, 0?108) in new stack -- Executing Set(IAX2/4427-1, DIAL_NUMBER=6167X) in new stack -- Executing Set(IAX2/4427-1, DIAL_TRUNK=1) in new stack -- Executing AGI(IAX2/4427-1, fixlocalprefix) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/fixlocalprefix -- AGI Script fixlocalprefix completed, returning 0 -- Executing Set(IAX2/4427-1, OUTNUM=6167X) in new stack -- Executing Set(IAX2/4427-1, custom=ZAP/g1) in new stack -- Executing GotoIf(IAX2/4427-1, 0?16) in new stack -- Executing Dial(IAX2/4427-1, ZAP/g1/6167X|150|r) in new stack -- Making new call for cr 33745 -- Requested transfer capability: 0x00 - SPEECH Protocol Discriminator: Q.931 (8) len=46 Call Ref: len= 2 (reference 977/0x3D1) (Originator) Message type: SETUP (5) [04 03 80 90 a2] Bearer Capability (len= 5) [ Ext: 1 Q.931 Std: 0 Info transfer capability: Speech (0) Ext: 1 Trans mode/rate: 64kbps, circuit-mode (16) Ext: 1 User information layer 1: u-Law (34) [18 03 a9 83 84] Channel ID (len= 5) [ Ext: 1 IntID: Implicit, PRI Spare: 0, Exclusive Dchan: 0 ChanSel: Reserved Ext: 1 Coding: 0 Number Specified Channel Type: 3 Ext: 1 Channel: 4 ] [1e 02 80 83] Progress Indicator (len= 4) [ Ext: 1 Coding: CCITT (ITU) standard (0) 0: 0 Location: User (0) Ext: 1 Progress Description: Calling equipment is non-ISDN. (3) ] [6c 0c 21 81 38 30 30 36 39 35 39 38 39 37] Calling Number (len=14) [ Ext: 0 TON: National Number (2) NPI: ISDN/Telephony Numbering Plan (E.164/E.163) (1) Presentation: Presentation permitted, user number passed network screening (1) '8xx6xx' ] [70 0b 80 36 31 36 37 38 34 32 37 36 37] Called Number (len=13) [ Ext: 1 TON:
[asterisk-users] IAX2 softphones can't (won't?) use PRI trunks....
I have call center PCs that switch between an IBEAM SIP softphone and a NEBU IAX softphone (for reasons that aren't germane here). The SIP softphones work fine, but the IAX softphones get a fast busy unless I give them an IAX trunk to use, instead of the PRI trunks that all the other phones are using. I am using Asterisk 1.2.3. svn rev 47264. I've appended a sample call trace. The call fails through all the configured PRI trunks to the IAX trunk with a CHANUNAVAIL error, whilst the SIP phones are actively calling out on those same PRI trunks. The numbers dialed are 10 digits with no prefix. I am hopeful that someone will recognize the issue and give me a pointer on where to look for the problem. - Registered IAX2 '4414' (AUTHENTICATED) at 192.168.1.102:4569 -- Accepting AUTHENTICATED call from 192.168.1.102: requested format = alaw, requested prefs = (), actual format = ulaw, host prefs = (ulaw|alaw|gsm), priority = mine -- Executing Set(IAX2/4414-6, EMERGENCYROUTE=YES) in new stack -- Executing Macro(IAX2/4414-6, dialout-trunk|4|xxxnnn||) in new stack -- Executing GotoIf(IAX2/4414-6, 1?3:2) in new stack -- Goto (macro-dialout-trunk,s,3) -- Executing Macro(IAX2/4414-6, user-callerid) in new stack -- Executing GotoIf(IAX2/4414-6, 0?report) in new stack -- Executing GotoIf(IAX2/4414-6, 0?start) in new stack -- Executing Set(IAX2/4414-6, REALCALLERIDNUM=4414) in new stack -- Executing NoOp(IAX2/4414-6, REALCALLERIDNUM is 4414) in new stack -- Executing Set(IAX2/4414-6, AMPUSER=4414) in new stack -- Executing Set(IAX2/4414-6, AMPUSERCIDNAME=User32-IAX) in new stack -- Executing GotoIf(IAX2/4414-6, 0?report) in new stack -- Executing Set(IAX2/4414-6, CALLERID(all)=User32-IAX 4414) in new stack -- Executing NoOp(IAX2/4414-6, Using CallerID User32-IAX 4414) in new stack -- Executing Macro(IAX2/4414-6, record-enable|4414|OUT) in new stack -- Executing GotoIf(IAX2/4414-6, 0 0?2:4) in new stack -- Goto (macro-record-enable,s,4) -- Executing AGI(IAX2/4414-6, recordingcheck|20070115-121440|1168881280.2233) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/recordingcheck recordingcheck|20070115-121440|1168881280.2233: Outbound recording not enabled -- AGI Script recordingcheck completed, returning 0 -- Executing NoOp(IAX2/4414-6, No recording needed) in new stack -- Executing Macro(IAX2/4414-6, outbound-callerid|4) in new stack -- Executing GotoIf(IAX2/4414-6, 1?start) in new stack -- Goto (macro-outbound-callerid,s,3) -- Executing NoOp(IAX2/4414-6, REALCALLERIDNUM is 4414) in new stack -- Executing Set(IAX2/4414-6, USEROUTCID=Business Name xxx-nnn-) in new stack -- Executing Set(IAX2/4414-6, EMERGENCYCID=) in new stack -- Executing Set(IAX2/4414-6, TRUNKOUTCID=Business Name xxx-nnn-) in new stack -- Executing GotoIf(IAX2/4414-6, 0?trunkcid) in new stack -- Executing GotoIf(IAX2/4414-6, 1?trunkcid) in new stack -- Goto (macro-outbound-callerid,s,11) -- Executing GotoIf(IAX2/4414-6, 0?usercid) in new stack -- Executing Set(IAX2/4414-6, CALLERID(all)=Business Name xxx-nnn-) in new stack -- Executing GotoIf(IAX2/4414-6, 0?report) in new stack -- Executing Set(IAX2/4414-6, CALLERID(all)=Business Name xxx-nnn-) in new stack -- Executing NoOp(IAX2/4414-6, CallerID set to Business Name xxx-nnn-) in new stack -- Executing Set(IAX2/4414-6, GROUP()=OUT_4) in new stack -- Executing GotoIf(IAX2/4414-6, 0?108) in new stack -- Executing Set(IAX2/4414-6, DIAL_NUMBER=xxxnnn) in new stack -- Executing Set(IAX2/4414-6, DIAL_TRUNK=4) in new stack -- Executing AGI(IAX2/4414-6, fixlocalprefix) in new stack -- Launched AGI Script /var/lib/asterisk/agi-bin/fixlocalprefix -- AGI Script fixlocalprefix completed, returning 0 -- Executing Set(IAX2/4414-6, OUTNUM=xxxnnn) in new stack -- Executing Set(IAX2/4414-6, custom=ZAP/g0) in new stack -- Executing GotoIf(IAX2/4414-6, 0?16) in new stack -- Executing Dial(IAX2/4414-6, ZAP/g0/xxxnnn|120|r) in new stack == Everyone is busy/congested at this time (1:0/0/1) -- Executing Goto(IAX2/4414-6, s-CHANUNAVAIL|1) in new stack -- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1) -- Executing NoOp(IAX2/4414-6, Dial failed due to CHANUNAVAIL) in new stack___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
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