Take a look at the weight option in queues.conf. Available in CVS
only I believe.
Callum McGillivray wrote:
Hi All,
We have been playing around with call queues and asterisk and now have
everything set up the way that we want it, bar 1 thing.
When we have a scenario of an agent logged into several queues, we
want to prioritize the queue so that calls in that queue are
answered before all the rest.
While we can prioritize calls within a queue, this seems to have no
affect when an agent is logged into several queues (it probably has
effect within the queue itself, but that's not quite what we are after).
Does anyone know how to prioritize one queue over another, rather
than just the calls within the queue?
Thanks,
Callum
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