Just a note, there is a bug with queue stats when you "reload"
Asterisk dynamic
users will not reset to 0 calls but as Troy suggested default queue
members will.
Meaning that if you stay in your set and take calls all day and the guy next
to you removes himself from the queue to go smoke, when he logs back in
his queue answered calls will not reset when "reload" is run and yours
would.
With some ring strategies this may really bit. I use
"ringall" for all
my queues so this does not effect me. If this effect you you may want to
open a bug ticket on it.
Another thing I noticed with queues that may be a bug, is that when a
dynamic
user logs out and then logs back in he loses his number of answered calls.
I guess the real fix would be to make it so all queue members dynamic and
default never lose there number of answered calls even if they log out and
then back in from the same number. Also a reload really should not clear the
queue answered calls but a new command "clear queue" should.
By the way none of this queue clearing stuff has anything to do with Troys
patch which works really well!
David C. Troy wrote:
If you do an asterisk -rx reload from a cron job daily it will clear the
stats nondestructively.
You might check out my queue patch which adds several features (queue
position/holdtime announcement, timeout) as well as abandoned/completed
call counters:
http://bugs.digium.com/bug_view_page.php?bug_id=214
http://bugs.digium.com/file_download.php?file_id=304&type=bug
Dave
=
David C. Troy [EMAIL PROTECTED] 410-384-2500 Sales
ToadNet - Want to go fast?410-544-1329 FAX
570 Ritchie Highway, Severna Park, MD 21146-2925 www.toad.net
On Sun, 2 Nov 2003, Ken Godee wrote:
Is there a way to clear the Queue stats?
That is with out restarting *?
I'd like to reset them daily and don't see a way
to do that.
Unless the only way is maybe a cron restart asterisk
like every weekday @ 04:00?
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