Hi Everyone,
I'm one of those "newbie" users that really doesn't know what is going on. And in stark contrast to the posts you may read, I do actually think that when you post on this list, you get a reply. In fact, I know you do. I have had a quite nice run setting up asterisk, when I've had problems I've looked at the Wiki or Google, and then when I can't find an answer, then I'll post - and everyone has been very helpful in getting my system running.
Of course - I've made my fair share of mistakes. Not all lists work quite the same way... and at time's I've been a bit over eager, and over zealous. And I'm sure I've had my posts simply marked as read or deleted by many people - some without opening.
But I have a strategy for dealing with the people who see fit to complain:
Don't reply.
It's that simple. If some people want to insult the intelligence or care of the people on this list, there is little we can do about it - except ignore them.
Then, when they complain about people not replying, we can simply say to ourselves - it's there own fault. And it benefits those of us who do use the list regularly, because there is fewer messages to sift through.
The other issue that was mentioned was that of people not bothering to do their research before hand. In reality - the mailing list does exist to allow people to provide personalized answers to other people's questions. And a lot of these will be duplicate. I don't know - but I think the best strategy is to answer the question, and then point people to the Wiki as the place to look.
I don't want the Steve's, Kevin's or Eric's to leave this list. (Those are plural apostrophes btw). We all appreciate their help - hey - I appreciate their help. Maybe one day, I'll be fortunate enough to know as much as they do about this software, and be able to provide the same level of help to other people. Let's not spoil what we have.
Just my 2 cents...
Andrew
_________________________ Andrew Yager Real World Technology Solutions Real People, Real SolUtions (tm) ph: (02) 9945 2567 fax: (02) 9945 2566 mob: 0405 15 2568 http://www.rwts.com.au/ _________________________
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