...why don't you put the hints in an own area as like [watchgroup] exten => 1,hint,SCCP/101 exten => 2,hint,SCCP/102 exten => 3,hint,SCCP/103 exten => 4,hint,SCCP/104
and then inside sccp.conf: speeddial = 101,101,[EMAIL PROTECTED] speeddial = 102,102,[EMAIL PROTECTED] speeddial = 103,103,[EMAIL PROTECTED] speeddial = 104,104,[EMAIL PROTECTED] as the watchgroup is only used by the hint function it doesn't disturb your usual extensions... best regards Dirk Rieger [EMAIL PROTECTED] wrote on 10.10.2005 23:52:28: > We have 4 employees and we’re running Cisco 7970 phones. Each phone has a unique SCCP line > configured (in the autologin area of the sccp.conf file) for each employee. We have hints set up > in the extension.conf file like the following: > > exten => 101,hint,SCCP/101 > exten => 102,hint,SCCP/102 > exten => 103,hint,SCCP/103 > exten => 104,hint,SCCP/104 > > We have speeddial= lines set up for all other employees to assign the other employees to softkeys. > All employee lines show up on all phones. > > This works fine. If employee A is on the phone, all other employees see his line as being in use. > > My problem is when we add an auto attendant to the mix. We want to add a new line to the phone > called “Tech Support” and have that line ring if someone dials extension 400. We have lines > SCCP/401-404 (configured in the sccp.conf file on the autologin= line as well) set up to display > as the “Tech Support” line on each phone. We have the following in extensions.conf: > > exten => 400,1,Dial(SCCP/401&SCCP/402&SCCP/403&SCCP/404,20) > exten => 400,2,Voicemail([EMAIL PROTECTED]) > exten => 400,3,Hangup > exten => 400,102,Voicemail([EMAIL PROTECTED]) > exten => 400,103,Hangup > > When someone calls extension 400, the “Tech Support” line rings on all phones. Great. > > Our problem: > We want whoever answers the tech support line to show their personal line as being in use. > > We have tried adding the following (in addition to the other hints), but it doesn’t work: > > exten => 401,hint,SCCP/101 > exten => 402,hint,SCCP/102 > exten => 403,hint,SCCP/103 > exten => 404,hint,SCCP/104 > > Theoretically, when a user picks up the “Tech Support” line, it should use extension 401, 402, > 403, or 404 and therefore show busy next to the users primary extension (101, 102, 103 or 104). > > I don’t know if this is an issue with Asterisk (i.e. only allowing one hint per extension) or with > the chan_sccp driver. > > Has anyone found a way to make this work? > > Jordan Bean > Webcore Technologies, Inc. > toll 800.584.9950 > voice 512.320.7071 > fax 512.320.7072 > >
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