Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
Sounds like the registration interval in the phones is less than the required registration interval of the server. I had this occur when using a SIP phone with an ITSP. Michael On Wed, 28 Jun 2006 12:04:40 -0400, Von L. wrote: >Hello, > >Here is a breakdown of the issue I am experiencing. I have three remote >employees, in various states, who have Polycom 501 phones. They are >unable to receive incoming calls after a few minutes of the phones being >plugged in. They work immediately after being plugged in, but they lose >the ability shortly thereafter. They can always make outbound calls, but >only to real phone numbers, not extensions. > >They each have NAT routers, and I have triple checked that they have >opened/forwarded the correct ports, basically 5060-3 UDP. Once they >plug the phone it (power and ethernet) I see on the CLI console of the >asterisk server that the phones register: > >Asterisk CVS-v1-0-12/01/04-18:46:01, Copyright (C) 1999-2004 Digium. >Written by Mark Spencer <[EMAIL PROTECTED]> >= >Connected to Asterisk CVS-v1-0-12/01/04-18:46:01 currently running on >bell (pid = 3652) >nell*CLI> >Verbosity is at least 10 >-- Registered SIP '3015' at XXX.XXX.XXX.XXX port 1500 expires 3600 > >Here is the top part of my sip.conf > >;_ >;sip.conf >;_ > >[general] >port=5060 >bindaddr=0.0.0.0 >externip=XXX.XXX.XXX.XXX >localnet=XXX.XXX.XXX.XXX/255.255.255.248 >canreinvite=no >tos=reliability >srvlookup=yes >disallow=all >allow=ulaw >dtmfmode=rfc2833 >nat=yes >ignoreregexpire=yes > >I know it has something to do with the NAT because if I plug my Polycom >directly into my cable modem, thus making it sit on the Internet and >have a real IP, everything works just fine. > >I am curious what I am missing. > >Thanks. > >Von L. >___ >--Bandwidth and Colocation provided by Easynews.com -- > >Asterisk-Users mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
Von L. wrote: plugged in. They work immediately after being plugged in, but they lose the ability shortly thereafter. They can always make outbound calls, but only to real phone numbers, not extensions. They each have NAT routers, and I have triple checked that they have opened/forwarded the correct ports, basically 5060-3 UDP. Once they See the "NAT Issues" section at http://www.voip-info.org/wiki/view/IAX. (The page is for IAX2, but the NAT issues are relevant for UDP SIP ports too). Basically, some NAT routers "forget" UDP mappings after a VERY short time (like 30 seconds). Took me a while to figure that out. - Mike ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
Von L. wrote: plugged in. They work immediately after being plugged in, but they lose the ability shortly thereafter. They can always make outbound calls, but only to real phone numbers, not extensions. They each have NAT routers, and I have triple checked that they have opened/forwarded the correct ports, basically 5060-3 UDP. Once they See the "NAT Issues" section at http://www.voip-info.org/wiki/view/IAX. (The page is for IAX2, but the NAT issues are relevant for UDP ISP ports too). Basically, some NAT routers "forget" UDP mappings after a VERY short time (like 30 seconds). Took me a while to figure that out. - Mike ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
FYI, when we had NAT routers at both locations setting qualify=yes did not work. On 6/28/06, Michiel van Baak <[EMAIL PROTECTED]> wrote: On 12:04, Wed 28 Jun 06, Von L. wrote: > Hello, > ;_ > ;sip.conf > ;_ > > [general] > port=5060 > bindaddr=0.0.0.0 > externip=XXX.XXX.XXX.XXX > localnet=XXX.XXX.XXX.XXX/255.255.255.248 > canreinvite=no > tos=reliability > srvlookup=yes > disallow=all > allow=ulaw > dtmfmode=rfc2833 > nat=yes > ignoreregexpire=yes Show us one of the phone entries. Basically check if the following is set there: nat=yes qualify=yes The qualify=yes will send packets so the nat states stay open. -- Michiel van Baak [EMAIL PROTECTED] http://michiel.vanbaak.eu GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x71C946BD "Why is it drug addicts and computer afficionados are both called users?" ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Tom Vile Baldwin Technology Solutions, Inc Consulting - Web Design - VoIP Telephony www.baldwintechsolutions.com Phone: 518-631-2855 x205 Fax: 518-631-2856 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
On 12:04, Wed 28 Jun 06, Von L. wrote: > Hello, > ;_ > ;sip.conf > ;_ > > [general] > port=5060 > bindaddr=0.0.0.0 > externip=XXX.XXX.XXX.XXX > localnet=XXX.XXX.XXX.XXX/255.255.255.248 > canreinvite=no > tos=reliability > srvlookup=yes > disallow=all > allow=ulaw > dtmfmode=rfc2833 > nat=yes > ignoreregexpire=yes Show us one of the phone entries. Basically check if the following is set there: nat=yes qualify=yes The qualify=yes will send packets so the nat states stay open. -- Michiel van Baak [EMAIL PROTECTED] http://michiel.vanbaak.eu GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0x71C946BD "Why is it drug addicts and computer afficionados are both called users?" ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
You have to lower the registration interval in the phones to under a minute otherwise the NAT hole closes and no calls come in. Polycom has said that they are going to be putting in a keep alive in the firmware at some point. On 6/28/06, Von L. <[EMAIL PROTECTED]> wrote: Hello, Here is a breakdown of the issue I am experiencing. I have three remote employees, in various states, who have Polycom 501 phones. They are unable to receive incoming calls after a few minutes of the phones being plugged in. They work immediately after being plugged in, but they lose the ability shortly thereafter. They can always make outbound calls, but only to real phone numbers, not extensions. They each have NAT routers, and I have triple checked that they have opened/forwarded the correct ports, basically 5060-3 UDP. Once they plug the phone it (power and ethernet) I see on the CLI console of the asterisk server that the phones register: Asterisk CVS-v1-0-12/01/04-18:46:01, Copyright (C) 1999-2004 Digium. Written by Mark Spencer <[EMAIL PROTECTED]> = Connected to Asterisk CVS-v1-0-12/01/04-18:46:01 currently running on bell (pid = 3652) nell*CLI> Verbosity is at least 10 -- Registered SIP '3015' at XXX.XXX.XXX.XXX port 1500 expires 3600 Here is the top part of my sip.conf ;_ ;sip.conf ;_ [general] port=5060 bindaddr=0.0.0.0 externip=XXX.XXX.XXX.XXX localnet=XXX.XXX.XXX.XXX/255.255.255.248 canreinvite=no tos=reliability srvlookup=yes disallow=all allow=ulaw dtmfmode=rfc2833 nat=yes ignoreregexpire=yes I know it has something to do with the NAT because if I plug my Polycom directly into my cable modem, thus making it sit on the Internet and have a real IP, everything works just fine. I am curious what I am missing. Thanks. Von L. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- Tom Vile Baldwin Technology Solutions, Inc Consulting - Web Design - VoIP Telephony www.baldwintechsolutions.com Phone: 518-631-2855 x205 Fax: 518-631-2856 ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Remote employees using Polycom 501 lose ability to receive incoming calls after few minutes.
Hello, Here is a breakdown of the issue I am experiencing. I have three remote employees, in various states, who have Polycom 501 phones. They are unable to receive incoming calls after a few minutes of the phones being plugged in. They work immediately after being plugged in, but they lose the ability shortly thereafter. They can always make outbound calls, but only to real phone numbers, not extensions. They each have NAT routers, and I have triple checked that they have opened/forwarded the correct ports, basically 5060-3 UDP. Once they plug the phone it (power and ethernet) I see on the CLI console of the asterisk server that the phones register: Asterisk CVS-v1-0-12/01/04-18:46:01, Copyright (C) 1999-2004 Digium. Written by Mark Spencer <[EMAIL PROTECTED]> = Connected to Asterisk CVS-v1-0-12/01/04-18:46:01 currently running on bell (pid = 3652) nell*CLI> Verbosity is at least 10 -- Registered SIP '3015' at XXX.XXX.XXX.XXX port 1500 expires 3600 Here is the top part of my sip.conf ;_ ;sip.conf ;_ [general] port=5060 bindaddr=0.0.0.0 externip=XXX.XXX.XXX.XXX localnet=XXX.XXX.XXX.XXX/255.255.255.248 canreinvite=no tos=reliability srvlookup=yes disallow=all allow=ulaw dtmfmode=rfc2833 nat=yes ignoreregexpire=yes I know it has something to do with the NAT because if I plug my Polycom directly into my cable modem, thus making it sit on the Internet and have a real IP, everything works just fine. I am curious what I am missing. Thanks. Von L. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
