Re: [Asterisk-Users] SIP/IAX softphones for use in call centre environments
Chris, I've done several customized versions of iaxComm (including two for call centers) Contact me off-list if you're interested. On Thu, 5 Jan 2006 05:37:59 -, Chris Bagnall [EMAIL PROTECTED] wrote: I've been working my way through the softphones listed on voip-info over the last few weeks and I've not really found anything to fit the bill. Has anyone had more luck? The environment is a small call centre of 5 users. Operators often need to be able to transfer calls to other operators with different specialties, so the softphone needs to be easy to use and quick to transfer calls. Operators also have a full-screen web application open most of the time to assist them with callers, so if possible, the softphone needs to either run always on top, or (possibly) have keyboard hotkeys for common functions. Most importantly it needs to work with 96dpi fonts (rather than Windows' default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the larger font size. Many of the softphones I've tried end up with data elements appearing in weird places (or not visibile at all) with the larger font size. Any thoughts / suggestions / pointers? Thanks in advance. Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SIP/IAX softphones for use in call centre environments
Dear All, Now I Have Asterisk and wow ... it's worked. I Have a simple question. How if we have a IVR for our departement. Say if someone dialed 204 the IVR will appear and tell the caller to dial 204 - Me [ The IVR Ext ] 205 - MyFriend Somebody help me please ... Thanks ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SIP/IAX softphones for use in call centre environments
Have a look at our idefisk softphone. (available for windows, mac and linux). freely downloadable from http://www.asteriskguru.com/tools/ We also have a callcenter version, contact me offlist if you want more info. Greetings Zoa Andrey Loginov wrote: Chris Bagnall wrote: I've been working my way through the softphones listed on voip-info over the last few weeks and I've not really found anything to fit the bill. Has anyone had more luck? The environment is a small call centre of 5 users. Operators often need to be able to transfer calls to other operators with different specialties, so the softphone needs to be easy to use and quick to transfer calls. Operators also have a full-screen web application open most of the time to assist them with callers, so if possible, the softphone needs to either run always on top, or (possibly) have keyboard hotkeys for common functions. Most importantly it needs to work with 96dpi fonts (rather than Windows' default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the larger font size. Many of the softphones I've tried end up with data elements appearing in weird places (or not visibile at all) with the larger font size. Try to use SJphone. It's free and easy to use. http://sjlabs.com ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SIP/IAX softphones for use in call centre environments
On 5 Jan 2006, at 09:45, Zoa wrote: Have a look at our idefisk softphone. (available for windows, mac and linux). The download links at http://www.asteriskguru.com/tools/ idefisk_beta.php only lead to Windoze versions, how do I get the Maxc version? Thanks! jens ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SIP/IAX softphones for use in call centre environments
I will send you the alpha version offlist if you promise to give me some feedback :) Zoa Jens Vagelpohl wrote: On 5 Jan 2006, at 09:45, Zoa wrote: Have a look at our idefisk softphone. (available for windows, mac and linux). The download links at http://www.asteriskguru.com/tools/ idefisk_beta.php only lead to Windoze versions, how do I get the Maxc version? Thanks! jens ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] SIP/IAX softphones for use in call centre environments
I've been working my way through the softphones listed on voip-info over the last few weeks and I've not really found anything to fit the bill. Has anyone had more luck? The environment is a small call centre of 5 users. Operators often need to be able to transfer calls to other operators with different specialties, so the softphone needs to be easy to use and quick to transfer calls. Operators also have a full-screen web application open most of the time to assist them with callers, so if possible, the softphone needs to either run always on top, or (possibly) have keyboard hotkeys for common functions. Most importantly it needs to work with 96dpi fonts (rather than Windows' default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the larger font size. Many of the softphones I've tried end up with data elements appearing in weird places (or not visibile at all) with the larger font size. Any thoughts / suggestions / pointers? Thanks in advance. Regards, Chris -- C.M. Bagnall, Director, Minotaur I.T. Limited This email is made from 100% recycled electrons ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] SIP/IAX softphones for use in call centre environments
Chris Bagnall wrote: I've been working my way through the softphones listed on voip-info over the last few weeks and I've not really found anything to fit the bill. Has anyone had more luck? The environment is a small call centre of 5 users. Operators often need to be able to transfer calls to other operators with different specialties, so the softphone needs to be easy to use and quick to transfer calls. Operators also have a full-screen web application open most of the time to assist them with callers, so if possible, the softphone needs to either run always on top, or (possibly) have keyboard hotkeys for common functions. Most importantly it needs to work with 96dpi fonts (rather than Windows' default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the larger font size. Many of the softphones I've tried end up with data elements appearing in weird places (or not visibile at all) with the larger font size. Try to use SJphone. It's free and easy to use. http://sjlabs.com -- Sincerely Yours, Andrey Loginov Insource LLC. ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
